ISO/IEC 20000:2011 IT Services Management Systems: Requirements

Maximize your IT services with our Introduction to ISO/IEC 20000-1:2011 training course. And learn how effective IT service management can transform the way you work.

Understand how applying the ISO/IEC 20000-1:2011 standard to your organization can deliver value to your customers and employees – helping to improve performance and meet business objectives.

Our ISO/IEC 20000-1:2011 experts work with organizations of all sizes – with internal IT departments or external suppliers – making it easy for you to take this one-day course and your first steps towards internationally recognized IT management systems.

Who should attend?

Senior and finance managers

IT and IT service delivery managers

Those who want to offer or procure outsourced IT services

What will I learn?

Understand the benefits of an IT service management system

Ways to introduce ISO/IEC 20000 into your organization

How to integrate ISO/IEC 20000 with existing management systems

Plan next steps towards achieving accreditation

How will I benefit?

Introduce IT service management best practice to your organization

Understand how to continually improve IT services with ISO/IEC 20000

Build ISO/IEC 20000 expertise within your business

Gain customer and industry recognition as you work towards accreditation