Streamline Auto Exchange LLC

Response from Streamline Auto Exchange LLC:

When prepping the car for delivery we noticed it had a cracked suspension spring that wasn't felt while driving. Instead of replacing the spring on that side, we ordered complete strut assemblies for both side - MUCH more costly but the right thing to do! We picked the car up at the customer's home 40 minutes away, due to the check engine light and fixed a cracked hose that we thought was causing the problem. Delivered the car back to the customer and informed him that he needed to put more miles on the car to get the monitors back up so we know if the fix was good. Customer never inform

When prepping the car for delivery we noticed it had a cracked suspension spring that wasn't felt while driving. Instead of replacing the spring on that side, we ordered complete strut assemblies for both side - MUCH more costly but the right thing to do! We picked the car up at the customer's home 40 minutes away, due to the check engine light and fixed a cracked hose that we thought was causing the problem. Delivered the car back to the customer and informed him that he needed to put more miles on the car to get the monitors back up so we know if the fix was good. Customer never informed us that the light returned.
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Jeff

Jul 8, 2015

Nice guy. Very honest about the vehicle and
even suggested that it was NOT the right
vehicle for a first time driver.

Response from Streamline Auto Exchange LLC:

Thank you for your review. We pride ourselves on doing the right thing whenever possible. That vehicle that you looked at had a 3" lift and we felt it should go to a more experienced driver. Sorry we didn't have anything at the time to fit your needs.