This document is targeted at organizations with existing Creative Cloud, Document Cloud, and Acrobat DC licenses through an Enterprise Term License Agreement (ETLA) or Value Incentive Plan (VIP) subscription that are migrating to a different Buying Program or license type.
If the license type of your organization changes, to continue working your end users will need to sign out of any Adobe product or service and then sign back in with the same credentials.
For desktop products such as Photoshop, Acrobat, Illustrator, use the Sign out and Sign in options in the Help menu. On Adobe.com, use the icon in the upper-right corner to sign out and then sign back.
To ensure no lapse in end-user product access, you must assign licenses in the Adobe Admin Console before the existing VIP subscription term ends.
For ETLA customers, please allow at least 30 days of product overlap.
For VIP customers, please purchase licenses prior to your Anniversary Date, and assign licenses before the renewal window closes on your current VIP subscription term.
CLP or TLP customers can migrate from serialized Acrobat or Creative Suite to named-user licenses by following migration instructions here.
The customer's renewal window is open (30 days before or after the VIP agreement anniversary date).
The enterprise products on the order are new SKUs and are equivalent to the team versions of the products in the current term.
The enterprise license order quantity is greater than or equal to the existing team license quantity.
The customer's renewal window is open.
The enterprise products on the order are new SKUs that are "higher value" products than the team products in the current term.
The quantity of enterprise licenses on the order is fewer than the number of existing team licenses.
The order is placed for "higher value" enterprise products than the team products in place, but the quantity of ordered enterprise licenses is fewer than the quantity of existing team licenses.
If the order is placed with mixed products—team and enterprise—regardless of the quantity.
If the customer already purchased team and enterprise products prior to the renewal period.
If enterprise renewal SKUs are used for the new enterprise order.
If the enterprise product order is for a different VIP agreement number.
If the current team products include products that do not have enterprise versions.
The email indicates the day you must transfer users from team licenses to enterprise licenses in the Admin Console before they lose access.
Confirm the number of licenses for assignment.
Confirm that the team product licenses that are being un-assigned match the enterprise licenses that are being assigned.
You will receive an email confirmation when it’s complete.
Download the results report within the Admin Console to validate all licenses were assigned.
Your end-users will not experience a lapse in product service if complete before the specified date within your confirmation email.
Next, schedule your 1:1 onboarding call with and Adobe Onboarding Specialist (if you haven’t already) to learn about everything the Admin Console has to offer, like Administrative Roles and Identity.
Quick License Assignment does not migrate users with pending invitations in the Team Admin Console.
Once you get access to Admin Console and your licenses are added, navigate to Users > Users.
Click in the upper-right corner of the Users page, and choose Edit User Details by CSV from the drop-down list.
In the Edit Users by CSV dialog box, click Download CSV template and choose Current user list.
Add license assignments to the downloaded CSV file. Then, drag the updated CSV file to the Edit Users by CSV dialog box and click Upload.
Log into the Admin Console and navigate to the organization to which your VIP users belong.
Click in the upper-right corner of the Users page, and choose Export users list to CSV.
Navigate to the ETLA organization to which you want to migrate your VIP users.
Click in the upper-right corner of the Users page, and choose Add Users by CSV.
To the downloaded CSV file, add the VIP users from the CSV file that you downloaded in Step 3, above.
Click in the upper-right and choose Add users by CSV, and upload the updated CSV file.
Upload the updated CSV file.
You will receive an email confirmation when your users are added to the ETLA organization.
Download the results report within the Console to validate all licenses were assigned.
Log into the Admin Console and navigate to the organization to which your ETLA users belong.
Navigate to the VIP organization to which you want to migrate your ETLA users.
To the downloaded CSV file, add ETLA VIP users from the CSV file that you downloaded in Step 3, above.
You will receive an email confirmation when your users are added to the VIP organization.