The Quiqup service is designed to connect you to a third-party courier, vehicle operator or logistics provider (the “Carrier”) to carry out deliveries on your behalf (the “Service”). The Service may be provided to you via the Quiqdash (“Quiqdash Service”) or via the Integrated APIs (“Partner Service”), depending on what you have agreed with us.
The Service is provided by Quiqup Limited (“we”, “us” and “our”), company number 08903058 whose place of business is at Unit 0.2, Chandelier Building, 8 Scrubs Lane, London, NW10 6RB (email accountmanagers@quiqup.com). Our VAT number is 192 6023 14.
Use of the service will be governed by these Terms.
Subject to your compliance with your obligations set out in these Terms, we agree to use commercially reasonable efforts to provide and make available the Service to you.
In consideration of our provision of the Service, you shall pay to us all fees and charges set out or referred to in these Terms (collectively the “Fees”).
You shall pay interest on any late or unpaid Fees from the due date until the date of actual payment (whether before or after judgment) at the rate of eight per cent (8%) per annum above the base rate of the Bank of England from time to time, such interest to accrue on a day to day basis and to be compounded monthly.
The current in-force price list used to calculate the Fees as at the Effective Date is set out in Schedule 2.
To request a booking for a Carrier, you must submit your request via the Quiqdash (for the Quiqdash Service) or via our Integrated APIs (for the Partner Service) and input into those systems the information required by the Service.
if a Carrier has been assigned and has already arrived at your collection location and has been waiting at your collection location for more than 5 minutes, your cancellation will result in you being charged the full order value.
If a Carrier has already collected the items and due to cancellation these items must be subsequently returned to the collection location, you will be charged 200% of the full order value.
If a Carrier cannot complete a delivery due to the Collected Items exceeding the weight and dimension restrictions set out in Clause 6.6 for the mode of transport selected, the delivery will be cancelled and you will be charged £5.00 for the cancellation. In such an instance, if you would still like the delivery to be completed, you will be required to make a new booking with the appropriate mode of transport selected.
Where you are using the Service to deliver the Collected Items to a Recipient, the contract of sale in relation to your Collected Item is made between you and that Recipient and not with us or the Carrier.
any goods, products or items which you have been notified by us or a Carrier as being prohibited.
You are responsible for preparing and packaging the Collected Items in a form suitable for delivery by a Carrier.
You agree that you shall not use the Service to deliver fragile or delicate products, goods or items and, if you do, you only do so at your sole risk. We shall not be liable to you for any damage to delicate or fragile products, goods or items and you shall ensure that any such goods, products or items that you do send are appropriately packaged and protected.
We reserve the right in our sole discretion to reject a booking request placed by you. We may do this, for example, if we suspect that the booking request or the goods or products that you have requested to be collected using the Service are not in accordance with these Terms.
Delivery and collection times selected by you or allocated via the Service are approximate only, and the time for collection or delivery is not of the essence. We will use commercially reasonable efforts to meet the delivery and collection times set out in the Service Level Agreement. However, we shall not be liable for any failure to meet the delivery and collection times set out in the Service Level Agreement if such failure is caused by any of the circumstances listed in Clauses 7.2, 7.3, 7.4(a) or 7.4(b) below.
If you fail to provide adequate instructions about the collection of the Collected Items and such failure results in the Carrier being unable to collect the Collected Items within a reasonable amount of time, we may cancel the delivery and charge you £5.00.
If you (or someone on your behalf) are unavailable to hand over the Collected Items to the Carrier within 10 minutes following the Carrier’s arrival at your collection location, we may cancel the delivery and charge you £5.00, plus an additional £2.50 for every 10 minutes that the Carrier has been waiting at your collection location.
Recipient is unavailable to take possession of the Collected Items within a reasonable time following arrival at a delivery location by the Carrier, the Carrier shall return the Collected Item to where it was collected from and we will be entitled charge you (i) 200% of the full Fees we would have charged if the delivery had been completed; and/or (ii) our reasonable costs incurred as a result of the Carrier returning the Collected Item to where it was collected from.
We shall only be required to facilitate collection and delivery of goods, products or items through the Service from or to locations within the Delivery Area.
We (or our licensors) retain ownership of the Service and its associated Intellectual Property Rights (including those in our website and mobile application). We grant you a non-exclusive, non-transferable right to use the Service’s features solely for your own personal, non-commercial purposes, subject to these Terms. All rights we do not grant to you specifically in these Terms are reserved by us.
is not used to create any software or service that is substantially similar to the Service.
You further warrant that you will perform your obligations under these Terms, including preparation and packaging of Collected Items for delivery, with due care and skill and in accordance with industry standards.
We warrant that we will perform our obligations under these Terms with due care and skill and in accordance with industry standards.
If a Recipient makes a complaint to us about a Collected Item itself (such as a complaint about the quality of a Product), we shall be entitled to re-direct that complaint to you.
the Collected Items are inadequate, poor quality or otherwise not fit for purpose.
Neither party will be liable for a failure or delay in performing its obligations under these Terms to the extent that such failure or delay is caused by an event outside of the reasonable control of that party and which could not have been prevented or avoided by that party taking reasonable steps.
Subject to Clause 12.2, the Receiver shall keep the Discloser’s Confidential Information confidential and shall not use or disclose such information other than as is necessary to perform its obligations under these Terms.
Notwithstanding Clause 12.1, the Receiver may disclose the Discloser’s Confidential Information as required by law.
If the Receiver discloses the Discloser’s Confidential Information to its employees, directors, contractors or agents for the purposes of performing its obligations under these Terms, the Receiver shall ensure that the person(s) to whom such information is disclosed treat it as confidential and only use and disclose it for the purposes of performing the Receiver’s obligations under these Terms.
The parties acknowledge and agree that they are each data controllers of personal data where a Recipient is a data subject (“Recipient Data”).
Each party will ensure that it complies with Data Protection Law applicable to it in full whenever Recipient Data is processed by them or on their behalf by a data processor.
You will ensure that a clear and unambiguous notice which is compliant with Data Protection Law is displayed to Recipients or potential Recipients which states that you may use us to fulfil orders and that we may therefore receive and process Recipient Data.
This agreement shall commence on the Effective Date and shall remain in effect until terminated in accordance with the provisions of these Terms (the “Term”).
We may terminate these Terms immediately and close your account any time without notice if we cease to provide the Service in the Delivery Area.
We reserve the right to suspend, restrict or terminate your access to the Service at any time without notice if we have reasonable grounds to believe you have breached any of your obligations set out in these Terms.
Suspension, restriction or termination of your access to the Service will not limit our right to take any other legal action against you that may be appropriate.
Either party may terminate these Terms upon twenty (20) days’ advance written notice to the other party.
All outstanding payment obligations in relation to the Service shall survive termination of these Terms.
Subject to Clause 15.4, our total aggregate liability in relation to loss, destruction or damage to Collected Items (taken together) caused by any reason whatsoever including by our breach of contract, tort or negligence or that of a Carrier is limited to the cash value of the Collected Items but shall in no event exceed £100. If you consider that the potential loss or any other damage to you caused by the loss, destruction or damage of all (or part) of a single collection and delivery of Collected Items would exceed this amount then you must arrange separate cover or insurance to cover such potential loss.
Subject to Clause 15.4, our total aggregate liability under or in connection with these Terms, whether in contract, tort (including negligence), statute or otherwise for loss or damage not limited by Clause 15.1, is limited to the greater of (i) £500; and (ii) the total Fees paid or payable to us in the 2 months preceding the event giving rise to the liability.
Subject to Clause 15.4, neither party is liable to the other for any economic losses (including loss of revenues, profits, contracts, business or anticipated savings) or any special, indirect or consequential losses of any nature, whether or not such losses were known to the parties at the Effective Date.
Nothing in these Terms shall limit either party’s liability for death or personal injury caused by its negligence, fraud or any other statutory or other liability which cannot be excluded or limited by law.
any harm, loss or damage suffered by you or anyone else (including any Recipients) if the Service is interrupted, suspended or otherwise not provided to you or if we do not comply with these Terms because of events beyond our control (for example, industrial disputes, technical difficulties, failure of or delays in communications networks, acts of terrorism or power failure).
The Service is provided without express or implied warranty or condition of any kind, on an “as-is” basis and all implied warranties (whether by statute, custom or otherwise) are excluded to the maximum extent permitted by applicable law.
You acknowledge and accept that your access to the Service is dependent on connectivity over communications networks and facilities that are outside of our operation and/or control and that your use of the Service may be subject to limitations, delays and other problems inherent in the use of such networks and facilities.
We give no warranty that your use of the Service will be uninterrupted or error free. We will use our reasonable endeavours to provide a good, consistent service, however, you acknowledge and accept that we are not responsible for any loss or damage of any kind that you may suffer as a result of any interruption or delay to your access to the Service, or as a result of any failure or error in the transfer of data over those networks and facilities in connection with your use of the Service.
we solely provide information and enable you to book those third party courier services, but we do not provide courier services ourselves or act in any way as a courier.
You agree that we have no responsibility or liability for the acts or omissions of a Carrier unless expressly set out in these Terms.
You warrant that you will comply with any terms and conditions applicable to the use of a third party Carrier’s service and we will not be responsible for any act or omission by you or the Carrier in connection with your use of their service.
We do not endorse or take any responsibility for statements, advertisements or any content whatsoever transmitted through, or linked to from, the Service by other users or third party service providers (including Carriers).
For any Carrier-specific queries, please contact our live customer support team, who can contact the Carrier in the first instance.
Unless these Terms expressly state otherwise, all notices under these Terms shall (i) for any notices to be served on us by you, be given in writing and delivered, posted or faxed to Unit 0.2, Chandelier Building, 8 Scrubs Lane, London, NW10 6RB; or (ii) for notices to be served on you by us, be emailed or be given in writing and delivered or posted to the email address or postal address specified by you in your user account (as applicable).
We can assign, sub-contract and/or otherwise transfer any or all of our rights and/or obligations under these Terms to any company, firm or person. You may not subcontract, assign, novate or otherwise deal with your obligations or interests under these Terms without our prior written consent.
The parties shall be independent contractors and nothing in these Terms shall be deemed to constitute a partnership or any employment relationship between the parties.
Subject to Clause 3.1, a provision of these Terms or right, power or remedy created under it may not be varied or waived except in writing signed by the party to be bound.
No waiver of any breach of these Terms shall constitute a waiver of any other breach of the same or other provisions of these Terms.
If any part of these Terms is found by a court of competent jurisdiction or other competent authority to be invalid, unlawful or unenforceable then such part shall be severed from the remainder of these Terms which shall continue to be valid and enforceable to the fullest extent permitted by law.
These Terms are the entire agreement between the parties about its subject matter and supersede all previous agreements, understandings, representations, statements and negotiations on that subject matter whether written or oral.
Each party acknowledges and agrees that it does not rely on, and shall have no remedy in respect of, any promise, assurance, statement, warranty, undertaking or representation made (whether innocently or negligently) by any other party or any other person except as expressly set out in these Terms in respect of which its sole remedy shall be for breach of contract.
These Terms shall be governed by the law of England and Wales and each party agrees to submit to the exclusive jurisdiction of the courts of England and Wales.
“VAT” means the value added tax.
This Schedule 1 represents a Service Level Agreement (“SLA”) for the provisioning of the Service.
Our expectation is that the Carrier will arrive at the pickup location within approximately 20 minutes of assignment and thereafter complete the order as quickly as factors such as travel distance and traffic allow.
If you use the Partner Service, you acknowledge that the service levels set out above shall not apply in certain circumstances as set out in the Key Partner Agreement between us and you or us and your franchisor (as applicable).
Business live support line: +44(0) 20 3800 9946 from 12:00 – 22:30, Monday to Sunday (excluding bank holidays). Calls received out of these hours will be forwarded to a mobile phone and reasonable efforts will be made to answer/action the call.
We will notify you by email of any changes to the above contact information.
Email addresses are monitored 09:00 to 18:00, Monday to Friday (excluding bank holidays).
Emails received outside of these hours will be collected but may not be actioned until the next working day.
0-3 hours (during business hours) for issues classified as High priority (i.e. live operational issues/enquiries).
Within 24 hours for issues classified as Medium priority (i.e. payment issues require prompt attention).
Within 48 hours for issues classified as Lower priority (i.e. administrative issues/enquiries).
The above timeframes are measured from the time at which the incident or request is submitted to us.
The priority of an incident or request will be determined by us.