TECHNICAL CLAIMS MANAGER who has gained 12 years industry experience. Has an excellent track record of performance management, implementing change in an insurance based environment and client care. In last role, managed a team of 12 individuals, handling up to 1200 live RTA PI claims, managing the claims through the litigation process to a successful conclusion on behalf of the injured party. Ensured excellent customer service, managing complaints, driving performance and working towards key performance indicators that collectively helped the team achieve over £8million in fee income across the 2012-14 financial years, representing one of the highest performing teams in the firm. Due to redundancy, seeks a new challenge that has the potential to match his ambition and dedication moving forward.
Diploma in Accident Management and Personal Injury. Degree in Geography with History 2:1.