Pinnacle Printing began as a sole proprietorship in the basement of Rick and Ann Reinman's home in Redford in August of 1984. (They were married and purchased that home all in that same year.) Although he was still employed full time at White Graphics in Troy, Rick produced print jobs at night that Ann had sold during the day. They continued this system for over a year until the opportunity came in 1986 to rent a small space in Farmington Hills that had previously housed another printer. They quickly added staff and additional equipment purchased at auctions and at an IRS foreclosure and business grew steadily. In 1988, with a customer service person, press operator and bindery person, they incorporated as RAR Group Inc but kept their dba of Pinnacle Printing. They also invested in their first print shop software - Printer's Plus - and moved to a larger space in Bridge Industrial Park in Southfield. The shop has remained in that location to this day.
They soon became members of the Southfield Chamber of Commerce, being active participants in many of the Chamber and Southfield Community events.
After adding a true two-color press - an Itek 3985 in 1990 - they started printing four color process jobs in-house the hard way - two colors at a time. The press cost as much as their house did and it was unthinkable at that time to consider a four-color press! Rick and Ann have never been big risk takers, you see, and that is one of the reasons that you can always trust what they tell you - especially about completing your jobs correctly and on time. Rick always errs on the side of caution when making promises - knowing that clients are really depending on him to get their projects done on time.
Ann & Rick have always considered their business direction to be "customer driven" - looking at the latest technology and innovations but not necessarily being the first to buy. As clients asked for products or services that required outside suppliers or equipment investments, the Reinmans have researched their options thoroughly and have kept up with the times - whether in software and computer hardware decisions or by adding services or totally new equipment. The adding of the digital (toner based) equipment they currently have and becoming promotional product distributors - both in 2004 - are very tangible examples of the business now called Pinnacle Printing & Promotions keeping up with the times.
It seems like every company talks about the importance of customer service, but one of the lasting cornerstones of Pinnacle is the way our customers feel about doing business with us. Our dependability and reliability have become very renowned. When you work fast, hardly ever miss a deadline, have fair prices, and treat people with dignity and respect it's hard not to grow your business.
We invite you to consider using Pinnacle the next time your company needs printing, copying or promotional items. There's a reason why we have survived the recession and the Michigan economy over the last three years, and we would love the opportunity to demonstrate that for you on your next printing order. You see, we do things very differently than the other printers in our community, and we believe we can provide the best all-around experience for you if you'll give us a try.
If you would like to talk to one of our customer service representatives, please call 248-353-2266. We would be happy to discuss how we can help your business succeed and prosper. Feel free to ask for Ann or Rick, the owners, when you call, and to inquire about taking a 15 minute tour of our business, hosted by one of them. Ann will also be more that happy to meet with you and your office or marketing staff at your location to learn about your printing and promotional needs and help you find cost effective, sure-fire solutions.