Located in Napa, Vino Bello Resort is minutes from Trinitas Cellars and close to Napa Symphony. This 4-star resort is within close proximity of Napa Golf Course at Kennedy Park and Napa Valley College.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a steam room, and a fitness center. Additional features at this resort include complimentary wireless Internet access, concierge services, and a picnic area. Getting to nearby attractions is a breeze with the complimentary area shuttle.
Enjoy a meal at a restaurant or in a coffee shop/café. Or stay in and take advantage of the resort’s 24-hour room service. Relax with a refreshing drink from a poolside bar or one of the 2 bars/lounges.
We booked the hotel online and it looked nice. Until we got there. They send you to check in at the Meritage, which is much nicer, but you have to figure it out by yourself. No one helps.
The front desk staff will insist you talk the the concierge and we gladly did because we wanted dinner recommendations, however... it's a trap! They are super pushy super annoying time share salespeople. The only recommendations they give you are the hotel restaurants and the "Village" in front. They don't help their guests at all, they are just interested in selling, why they call it concierge is beyond me.
After the first day we found out nobody fixed up our room, when we called they told us they don't do it unless you ask because the hotel is "Eco-friendly" (what does making a bed and fixing the room a bit have to do with being eco-friendly?), we complained that nobody told us that and the staff just answered "they should've told you" (yeah, thanks for that).
So basically they never forget to sell you timeshares or recommend the hotel restaurants, but do forget other important information you need. They also charge you a ridiculous 27 USD per day for a resort fee that doesn't make any sense.
AVOID AVOID AVOID. You can do much better than this.
We have been here for only one day and have really enjoyed our stay. The resort is really nice, grounds are pretty, peaceful and large. Our one bedroom is really nice, large, with a very large jetted tub. The pool area is very nice with a pool for each area. Large wine tasting right across the street. The staff are real nice, attentive, and really make sure you have a nice stay.
My friends and I stayed here recently at the recommendation of my sister in law. This place is a beautiful resort area and the spa is amazing! Rooms were very clean, staff extremely friendly. We ate at the Siena Restaurant for breakfast. You have the option of off the menu or the buffet, which looked beautiful. Their eggs Benedict is probably the best I’ve ever had. We also had an evening meal there as well. Which also had very good food. Each room comes with 2 bottles of water and complementary bottle of wine. I would definitely stay here again.
My wife and I have always had good experiences at Vino Bello Resort. We think the decor is nice, our rooms have always been well maintained, and the location works for us. Noting some other reviews, though, I'd like to clarify a few things, some of which I really do not understand. Check-in is shared with the Meritage, which makes for confusion about which parts of the property are "Vino Bello" and which are "Meritage." To add to the confusion, "Vista Collina" has been built across the street, and the three properties clearly share some kind of affiliation. The Vino Bello is undergoing renovations, so some reviewers are commenting on rooms that are due for renovation while others are commenting on renovated rooms. The property is located "in a vineyard. From my perspective, the property developers planted some grape vines on the property. That's not quite the same thing. Also, although there are vineyards in the area, the character of the property is influenced by the adjacent office park (definitely not an industrial park) as much as it is influenced by the grape vines. All of those comments notwithstanding, we think it is a very nice resort and will be returning at least twice this year.
Now as for the "concierge" game, don't be misled. Shell Vacations uses the ruse at many (all?) of their properties of requiring visitors to see the concierge to get a parking pass. The concierge has the primary function of getting guests to sign up for a timeshare sales pitch, even to those of us who already own significant "points." The sign-up request normally follows the offering of some incentives, such as two-for one wine tasting coupons. Only upon accepting the offer of incentives does it become apparent that they are available only if you sit through a sales pitch.
After sitting through several of the sales pitches -- and after having bought several "points," I have come to realize at least two things: The benefits we actually purchase are never what are promised, and to get what we think we bought always requires a purchase of more points. If the parent company focused as much on service as it does on sales, it would be a much better company.
This property has become a money maker for Shell Vacations Club owner who are now renting out their units to Air B & B guest making it impossible for real owners to book units for their own use. The units are made up so guest must place their towels on the racks and place kitchen items in their respective drawers if they are to cook in the unit. Everything is now placed on a shelf and guest must put out everything they use on racks and drawers. Some drawers are crammed together with kitchen items. In the past, everything was placed making everything accessible, Now it's not an outstanding property as it once was. The Tuscan decor is gone and the units look like any other hotels. I used to recommend this property but now I recommend staying in the Desert Rose property where it's more like what the Vino Bello used to be like. There is a real business and recreation room that is nowhere to be found in the Vino Bello.