Product must be purchased from Huawei Arabia/ UAE / Website.
a)The exchange can be accepted only if the period from the date of signing the POD (proof of delivery) to the date of raising the exchange request is within 14 days.
b)For further help, please contact us via Huawei Hotline 80066600 or email support.mea@huawei.com, or chat with us by clicking the chat bubble icon on the home page.
a. The exchange service is obtainable only for the product with the quality issues.
b. The exchange can be accepted only if the period from the date of signing the POD (proof of delivery) to the date of raising the exchange request is within 7 days.
c. Free exchange is only for host (Phone body). Charger, battery and accessory are excluded.
All product packages which have been unsealed must be inspected by Huawei and get certified on faulty issue before proceed to exchange.
(a) The product is not sold by Huawei Arabia/ UAE website, according to the serial number or IMEI.
(i) Software products are not eligible for warranty service of digital products in Huawei Arabia/ UAE.
(a) Pictures on Huawei Arabia/ UAE web pages may vary slightly from the actual objects because of the light changes and display chromatic aberration. The effect presentation and diagram are synthetic and analog and are only for reference. The product appearance (including but not limited to the color) depends on the actual product.
(b) Information provided in Huawei Arabia/ UAE (including but not limited to the product specifications and functions) may be limited and incomplete due to the limited space on websites. For detailed information, see related instruction manuals.
(c) Huawei Arabia/ UAE do not handle the exchange or exchange due to problems caused by your incorrect operations or environment restrictions.
(d) Huawei Arabia/ UAE do not provide the data export service for storage devices. Before exchanging storage devices to Huawei Arabia/ UAE, you need to be sure that data is exported. Huawei Arabia/ UAE do not assume liabilities for data loss, damage, or leakage.
(e) For faults that can be rectified through software upgrades on products, send the product to Huawei Authorized After-Sales Service Outlets for software upgrades. In such cases, products do not support exchange.
Huawei reserves the right for the modification and final interpretation of this Policy within the applicable law.