Preview the contact before auto dialing them.
Calling leads, donors or community members can sometimes be more organic. An agent needs time to research the contact, understand the calling history and then call the contact. This preview dialer lets agents do just that. The dialer gives the agent flexibility while still giving the manager control over the people being called. The manager gets a recording of every call made as well as detailed reports on the call.
Stay on the call while the voter talks to the decision maker. Your call is on mute.
Volunteers are crucial to your campaign. Recruit as many as you need, for free! We do not charge per seat in a campaign.
Add a calling script and survey for every campaign. Train your agent on the script and collect information on the call and the progress. The results are synced directly into your CRM.
Recruit volunteers from around the city or even world and put them to work. Volunteers can make calls for a campaign from anywhere in the world, right from their browser. Browser calls cost the least. They can even make calls from their phone or soft phone.
View complete log of calls for a contact before calling them. Every note saved by an agent is stored and shown as history.
Build a team of volunteers to call supporters and talk to them about the issues. Let the volunteer guide and practice the script with the supporter. Once they're prepared, connect the supporter to the representative, all the while staying on the call. Once the call is complete, the volunteer can connect the supporter to another representative if needed.
Anticipating the number of free agents and the drop rate, the average ring and talk time, the predictive dialer speeds up and slows down the dialing rate to maximise the agent talk time and minimises drop rate. Works best for large campaigns.
An automated dialer for teams that don't need to be rushed. Contacts are dialed only when agents are free while skipping bad numbers, busy numbers and answering machines. You can also set the dialing rate for a faster dialing speed, at X:1.
Get detailed reports and analytics for every call made. Track and monitor all calls live.