Below we have a list of questions frequently asked by our customers.
Can I meet with you to see the chair covers and sashes?
Absolutely, we typically meet with customers at their event locations. This way they will know exactly how the chair covers will look on their big day. We can also let you know when we will be at local venues so you can see our work. Weekends tend to work best for us, but we will work hard to come up with a time convenient for you as well. We have interacted with many banquet managers throughout the area, so if you do not have time to meet with us, please just ask about us!
My venue requires that all vendors are fully insured. Are you insured?
We are fully insured up $1,000,000, in accordance with most venues requirements.
To place an order, please first check with us for availablility. Once availability is confirmed print out our order form (located on our "order placement" tab). An approximate 50% deposit is due at the time of order placement. As soon as we receive your order form and payment we will mail you a copy of the order form and a receipt for your records.
I am not sure how many chair covers I will need. What do I write on the order form?
We ask that when you fill out the order form you give us a range of chair covers you may need. The lower number should be your best estimate and the higher number should be the maximum number of guests you are inviting. We need this higher number to guarantee availablity for you. It is perfectly fine if you base your approximate 50% deposit on your best estimate.
What if the number of chair covers I need changes between the time I order and the event date?
We will get your final number from you approximately one week before your event. At this time, we will base your remaining payment on the number of chair covers you need. Therefore, you are only paying for what you are actually using.
Do I have to coordinate setup time between your company and my venue?
Absolutely not! We will contact your venue 1-2 weeks before your event and determine what setup and tear-down times work best. We will do all we can to setup/teardown the chair covers within the time constraints given to us by venues. The venue must allow us a reasonable period of time to perform setup (at least one hour/100 chair covers for setup in advance of the wedding).
Will the chair covers be cleaned and pressed before my event?
Our chair covers with be immaculately clean and wrinkle-free! We clean and press every chair cover and sash before each event. The chair covers are kept on hangers after laundering and are transported on hangers to your venue location.
Should I order more chair covers than the number of guests I am inviting?
It is always recommended to order a few more chair covers than guests you are inviting. We will then setup extra chairs for the venue just in case unexpected guests show up (this happens more than you would think!). Also, please look at your venue's seating chart before ordering. Often venues will put extra chairs at tables. If you know you are having extra chairs setup at your venue (ie.to keep an even number per table), please factor this in when giving us your final count.
We always recommend booking as soon as possible. We start to book up for holiday weekends 6 months or more in advance. Also, most summer brides tend to order approximately 5-6 months before their event so please keep this in mind. However, sometimes we do not fully book up for certain dates (even in the summer), so please check with us for availability. We have booked weddings just days before the actual event, so please just ask!
Do you ever book up?
Yes, due to the time contraints placed on us by venues, we can only book a set number of events in one day. We value our customers and would never jeopordize our work by over-extending ourselves. We know that you are trusting us to decorate your reception flawlessly and we will not disappoint!
Our prices include setup, teardown and delivery (to Rocheter and Batavia). The only additional charge will be sales tax which is 8%. We may charge additional travel charges to areas outside of our delivery area.
Please do not hesitate to contact us with any additional questions. We would love hearing from you!