This report provides a government-specific perspective on Deloitte’s 2018 Technology Trends report. Our aim is to provide a government lens on eight trends that are shaping strategic and operational transformations and redefining IT’s role within the enterprise.
We acknowledge that government organizations are different, broad, and complex. Our scoring of organizational readiness and trend relevance is designed to represent overall patterns. We also include real-world examples and key considerations that organizations can use to incorporate these technologies into their enterprise. As always, we hope that this perspective provides a better understanding of these technological forces so that you can build a symphonic enterprise of your own.
We looked at each trend and assigned a value from one (low) and five (high) based on the trend's relevance and readiness of government adoption.
Relevance: How impactful would it be if the government adopted the trend?
Readiness: How ready is the government to adopt the trend?
Incremental adaptation to technical change and disruption is no longer enough. Organizations must take positive steps to keep pace with innovation. To do so, first consider modernizing IT infrastructure to improve efficiency and deliver services in new ways. Next, streamline the processes of IT budgeting, organization, and delivery to help drive mission success.
To meet increasing mission needs, US Customs and Border Protection (CBP) is radically changing. To innovate, they have streamlined processes to identify opportunities, generate ideas, and incubate and pilot new solutions. To support rapid, incremental modernization, they are adopting cloud-based platforms, agile/DevOps, and a "fail fast" mentality.
Modernize IT infrastructure. To support the transition to future innovation, begin by making sure your systems can support it.
Update your talent. New technology and processes may require existing workers to upskill if they want to thrive. Offer training to existing workers, and consider supplementing them with outside talent.
Automation, artificial intelligence (AI), and cognitive technologies are changing the way work gets done. Organizations should redesign systems and talent to accommodate the increased use of cognitive agents, bots, and other AI-driven technologies—the no-collar workforce. Instead of machines replacing people, they will work together as an augmented workforce. Organizations must plan through the management of this new model.
Ohio, Texas, and other states are looking at robotic process automation to develop "bots." These new "employees," powered by AI technology, will take on repetitive administrative tasks, simplify work, and allow staff to devote brainpower to higher-level, strategic activities.
Pilot automation today. Which repetitive activities contain no uniquely human work and can be automated?
Partner with others. Others within your organization or related organizations may already be up to speed with "bots."
A combination of automation and machine learning is making it possible to "free" data from the siloed systems that create and hold it. New technologies give organizations new ways to manage interrelationships, storage, and security of enterprise data, while dramatically improving both availability and security.
The US Census Bureau is looking to revolutionize its management of data by moving to a modern “enterprise data lake.” The technology will support the Bureau's goal of secure, scalable data science, and will help enable survey processing, survey analysis, research, data linking and predictive analytics.
Pay data debt. How much money and time are you spending on data—and where?
Digital innovation has redefined customer experiences—and today, leading organizations are expanding those innovations into back-office and mid-office systems. Starting with areas like finance and supply chain, technologies such as blockchain, machine intelligence, and the Internet of Things are presenting opportunities to modernize the back office and support better constituent-facing innovation and growth.
Informed Delivery® by USPS® creates a digital reflection of the supply chain, allowing users to digitally preview their mail and manage their packages via email notification, online dashboard, or mobile app. The service provides consumers with the convenience of seeing what is coming to their physical mailbox through digital channels.
Learn from others. Other leading organizations may already have a better understanding of the trend's potential. You can learn from their successes and failures.
Plan it out. Create a transformation roadmap that starts with use cases that have proven successful in other organizations.
The combination of augmented reality (AR) and virtual reality (VR) is beginning to move beyond proofs of concept to enterprise implementation. Government use cases might include training for complex tasks and group collaboration. Organizations should consider how to integrate these technologies into their existing infrastructures and get advice on navigating evolving technology and governance standards.
New York City is developing a virtual/augmented reality (AR/VR) hub that will prototype innovative solutions to help solve the city’s issues, develop a citywide AR/VR talent pipeline, and foster job growth. The goal is to create new startups and help existing companies grow.
Take a look around. Consider the use cases other organizations are piloting or moving to production.
Get started. Don’t hold out for "perfect." The imperfect technology available right now still has plenty of value to deliver.
Blockchain technologies are moving past the exploration stage and finding real-world adoption. Organizations are increasing the scope, scale, and complexity of their blockchain applications, and some organizations with multiple blockchains are piloting the most effective ways to integrate them. Organizations should be identifying use cases to pilot so they can learn about the new technologies and their implications.
The US Department of Treasury is investigating the use of blockchain to digitally trace the movement of physical assets such as smartphones and computers. This replaces a manual, several month process and will enable them to have an instantaneous view of their inventory, improving efficiency, traceability, and auditability in asset management.
Get started. Evaluate potential use cases and get started with proofs of concept to understand the implications of the technology.
Look beyond the technology. Blockchain has operational, governance, and talent implications that grow much more complex as organizations move from pilots to commercialization.
Application programming interfaces (APIs) have long been key building blocks to system and application integration, interoperability, and modularity. Now organizations are making data more accessible by treating APIs not as data integration mechanisms, but as products. Moving to a product mentality requires new technology and talent, but it can lead to improved agility, scalability, and speed.
Michigan's Department of Technology, Management, and Budget piloted an API layer on top of existing enterprise services to improve data accessibility and integration across its Health and Human Services organizations.
Create a culture. Reward those who embrace the reuse of APIs, and celebrate the wins within the organization that drive value.
Develop KPIs. Use performance indicators to determine how APIs support your organization's goals to improve the overall API impact.
Artificial intelligence, quantum encryption, and other exponential technologies may seem to be years away, but technology moves fast. Organizations should start developing partnerships and capabilities to research, vet, incubate, and scale these technologies for when they arrive. Interim steps taken now can lay the groundwork for additional measures and help prepare for potential risks as the technologies emerge.
The Department of Homeland Security Science & Technology Directorate conducts technology scouting, horizon scanning, and market analysis to identify, recommend, and report on emerging technologies and start-ups in the marketplace that may apply to the department’s mission.
Prepare now. Given the vulnerabilities to quantum hacking, consider bolstering encryption and other technologies to mitigate risks.
Collaborate with partners. Seek opportunities to collaborate with government and private entities to explore both the potential and risks exponential technologies present.
As with each edition of our annual Deloitte Insights Tech Trends report, this is part of an ongoing discussion in an ever-evolving field. Our goal is to provide you with pointers to better engage with constituents, make informed decisions, and do more with less. We hope these ideas will help inform and guide your thinking as you explore opportunities to innovate and improve.