Cae Court Clinic aims to ensure the highest standard of medical care for our patients. To do this we keep records about you, your health and the care we have provided or plan to provide to you.
Why issue a privacy notice?
Cae Court Clinic recognises the importance of protecting personal and confidential information in all that we do and takes care to meet its legal and regulatory duties. This notice is one of the ways in which we can demonstrate our commitment to our values and being transparent and open.
This notice also explains what rights you have to control how we use your information.
What are we governed by?
– If you see more than one healthcare professional in the clinic, they can all readily access the information they need to provide you with the best advice and treatment possible.
– Where possible, when using information to inform future services and provision, non-identifiable information will be used.
We may also share your information with your consent, and subject to strict sharing protocols, about how it will be used, with other Health and Social Care departments and the Police and Fire Services.
If we have your current mobile telephone number, we may send you text notifications about appointments, information about treatments, cancellation of clinics and changes in service provision. Please ensure that we have your most up to date mobile telephone number for this to continue. (You can opt out of the text notification service at any time by contacting the practice).
This clinic operates a software system on which clinic staff record information securely. This information can then be shared with other team members in the clinic so that everyone providing a service for you is fully informed about your relevant history.
We are committed to protecting your privacy and will only use information collected lawfully in accordance with the Data Protection Act 1998, Article 8 of the Human Rights Act, the Common Law of Confidentiality and The General Data Protection Regulation. Everyone working in the clinic must use personal information in a secure and confidential way.
To protect your confidentiality, we will not normally disclose any treatment information about you over the telephone unless we are sure that we are talking to you.
We will only ever use or pass on your information if there is a genuine need to do so. We will not disclose information about you to third parties without your permission unless there are exceptional circumstances, such as when the law requires.
All persons in the clinic sign a confidentiality agreement that explicitly makes clear, their duties in relation to personal information and the consequences of breaching that duty.
– You will need to make a request to the practice manager.
– We may ask you to complete a request form to establish exactly what parts of your record you need.
It is important that you tell us if any of your details such as your name, address, home telephone number or mobile telephone number has changed or if any of your details such as date of birth is incorrect in order for this to be amended. You have a responsibility to inform us of any changes so our records are kept accurate and up to date at all times.