Track issues from various communication channels and react to them.
Channel issues to relevant employees in your company to take care of them.
Inform the submitters about the status of their issues with automated messages.
The issue submitter inputs an issue via webform or email into the SprinxHelpDesk ITS system. An issue can also be submitted via phone and registered into the system by a customer care agent, for example. Alternatively, issues can be automatically sent to the helpdesk from another application such as a CRM. When a new issue is registered, the submitter receives an email notification of the issues‘s acceptance. In additional, the submitter receives a message whenever a status change is made, including the case's final resolution. This feature helps the submitter stay informed during the entire process, from beginning to end. Your issue solvers such as customer care agents can internally communicate with each other, forward issues, ask for comments and solutions to customer requests- all within the SprinxHelpDesk ITS system, a well organized solution to make the issue management system as efficient as possible.
SprinxHelpDesk ITS is a cloud based application and therefore all you need is a web-browser and an Internet connection. No worries with fixes or upgrades, you always have the latest version of our helpdesk with all the newest features at your disposal.
Detailed history of communication between an issue submitter (customer) and service department is registered, and can include attached files.
Microsoft Dynamics CRM is a complex solution for customer-relation management offering a wide selection of tools and functions to keep thorough details about your clients from the first contact to the aftersale support. By integrating MS Dynamics CRM with SprinxHelpDesk ITS you will expend the business system with helpdesk functions - the customer-service task management.
SprinxCRM is a sales tool to maximize your sales productivity. A simple to use, yet very powerful CRM designed to help you capture new business opportunities, turn them into sales and stay in touch with your customers. SprinxHelpDesk ITS, the issue management system, and SprinxCRM, the customer-care tool, is the perfect formula for your business. Try them both for FREE!
Manage your customer database and allrelevant information from one central system via your Internet web browser.
Create and delegate tasks within your sales team. Register and nurture all your leads and business opportunities.
Manage requests from your customers!
SprinxHelpDesk ITS can be a very effective customer-care application. It will help you to cut costs and maximize your profit. Easy to set up, easy to operate. It can be used as a stand-alone tool or be a part of a complex business system.
Set up your own issue tracking system, it takes just a couple of clicks!
TRY OUR SPRINX ITS FOR FREE!