Cause

Cause 1. The APS service controller in POA does not support multiple DNS records of the same type in a domain zone - TXT or CNAME, in this case.

Cause 2. Customer manually added TXT, MX or CNAME records in their domain and then tried to provision APS application to the domain. If application being installed tries to add conflicting DNS records then the problem will arise.

Cause 3. Customer added domain to an APS application which automatically created DNS records, e.g. Hostopia. Then customer tried to add the same domain to another APS application which tries to create DNS records of the same type, e.g. Office 365. The latter action leads to failed APS task in POA.

Resolution

Cause 1 - the problem is fixed in POA 5.4.8, upgrade POA to this or later version.

Cause 3 - ask customer not to install two or more APS applications which require conflicting DNS records on the same domain.

Search Words

We have added 7 new resources to plan 2370. When we are trying to synchronize the subscription to install the new resources to this existing subscription, it results in an error. It is resulting in a DNS error (MX records)!!