Product Details

Vendor Details

MRI Software

www.mrisoftware.com/

Founded 1971

United States

About MRI Software

Founded in 1971, MRI Software is a leading provider of innovative real estate software applications and hosted solutions. MRIs comprehensive and flexible technology platform coupled with an open and connected ecosystem meets the unique needs of real estate businessesfrom property-level management and accounting to investment modeling and analytics for the global commercial and residential markets.

MRI Software Reviews
Recently Reviewed!

Without MRI, it would be impossible to manage our properties!

Mar 14, 2018

Haley W.

Leasing Consultant

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: I love the organization MRI used to keep our property running smoothly. I love that I can pull a boxscore to review our leads and know where our traffic is coming from. The reports make it easy to keep up with the multiple things going on at a property. This software keeps you updated, has too many wonderful features to list, and should be used at every property management company!

Cons: Because of the in-depth and multi-functional system, MRI can take some time getting used to and time learning. After some practice, MRI will be your best friend and you will wonder how you did it without it!

Robust partnerships, multitude of options, open and easy to communicate with other systems

Mar 12, 2018

Verified Reviewer

Computer Software, 51-200 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like the options it provides and the unified experience it offers. I enjoy the ability to integrate with other software if I do not pick one of their products. They have options for commercial and public options and are rapidly growing to support a larger market. They are also an international company and have been around for many years.

Cons: So far the only thing that seems to be a negative is that support is mainly pointing to documentation and training is pushed to be mainly web but this can also be a good thing to save money, time, and travel.

Overall: We gain the ability to give out clients option to select from many partners, to utilize the newest platforms, and to cross over many areas (commercial, residential, public, etc.)

Great to work with and easy to customize but customer support is terrible

Feb 22, 2018

Verified Reviewer

Real Estate, 501-1000 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

3/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

2
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: user friendly, easy to customize, great to be able to make the software as flexible as needed to fit the company needs

Cons: upgrades are not easy to work through with many issues throughout upgrades, customer support is extremely slow and can take a couple weeks to finally get an answer back as to if the issue found is an issue that has a workaround or will have to wait for MRI to fix the issue in a long-term change.

MRI Bostonpost for Affordable Housing.

Jan 22, 2018

Leah F.

Office Manager

Real Estate, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Software Advice

3/5

Overall

2
/
5

Ease of Use

3
/
5

Features & Functionality

1
/
5

Customer Support

2
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: - Bostonpost makes accounting for Affordable Housing a must. Security is simple to set up and assure the sensitive information is not exposed .

Cons: - Customer service takes for ever to resolve issues. Closing work orders are tedious and time consuming. I feel as if the issues take weeks at a time to get resolved.

Been using this software for more than 20 years very user friendly

Oct 04, 2017

Rosa G.

Controller

Real Estate, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Modules are very easy to use. Admin role is very straight forward especially for user security. Able to fix quite a few things behind the scenes through SQL.

Cons: WEB side a bit cumbersome not as fast as the windows. Budgeting module lacking needed reports. Recoveries module not as user friendly as the rest of the software.

Pros: The detailed accounting from tenant management, work orders . It made it easy to identify costly tenants and variances in my budget.

Cons: not the easiest software to train new employees on, and was extremely difficult for prospecting with new renters compared to my experience with Yardi and OneSite. Also, it would let half information process in the system (such as work order with no info or category) this should have popped up w/ error box to be able to submit.

Overall: easier than most other accounting software

Great product - but overpriced

Jul 18, 2017

Rebecca T.

Controller

Real Estate, 51-200 employees

Used the software for: 2+ years

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

2
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The windows version is very user friendly. It's easy to navigate around, run reports, and pull up booked data

Cons: Our company loves the ease of the product, however it's very pricey. We only don't use it to its full capacity, so it would be nice if they would break down their pricing based off customer usage.

Overall: User friendly with great customer support.

Generally terrible customer service

Jun 22, 2017

Jaime R.

Compliance Manager

Real Estate, 51-200 employees

Used the software for: 2+ years

Source: Software Advice

2/5

Overall

2
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

2
/
5

Value for Money

Comments: Danielle is great. Most of our staff has learned to just wait and speak with her rather than bother with other customer support staff. We've all found Chad to be rude and unhelpful on every occasion. He'll answer questions by saying, "it should work" (but it doesn't and won't confirm) or "just check the help page". He doesn't ever seem to listen to the actual question but rather explains something we already know how to do. For example: we wanted to know if the reoccurring work order function could/would do more than put work on a calendar. We were hoping it would actually generate those work orders and dispatch them automatically. In a discourteous tone he informed us we should have checked the help page (which we always do just to avoid talking to him) and then sent us the help link for how to create a work order. We know how to create a work order. That was not the question.
When we called to see if the lottery function could be run by unit size or other parameters Chad told us "it should work" without out bothering to confirm. Well the feature doesn't work like that and it would have been nice to know ahead of time so we could do our own lottery outside of Boston Post.

Cons: Makes even what should be simple functions convoluted and/or generally arranged poorly. Customer service is pretty awful with the exception of ONE person.

Intuitive and easy to use and manage.

Jun 09, 2017

Annette R.

Application Support Specialist

Used the software for: 2+ years

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Pros: This product is easy to navigate through for end users. There is a wide variety of App add-ons available to expand based on your needs, with many that integrate seamlessly. Above all else, the Customer support is OUTSTANDING!! There is always a pleasant, knowledgeable voice on the other end to assist you in a timely manner.
MRI is always working on incidents within the system and releasing CMU's.

Cons: As an Administrator, I would like to have more access in the training portal to administer users and see some improvements made to the Training modules. In regards to the courses themselves, the videos need to be edited in order for them to register as being completed properly and it would be beneficial to have the next courses start automatically. Users are confused when trying to navigate through courses and the site in general.

Not just for Property Management

Nov 03, 2016

Rebecca T.

Controller

Real Estate, 51-200 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: User friendly

Cons: Nothing about the software, however I don't love the annual increases we pay to use it.

Overall: I've used MRI for over 10 years. When taking a new position with a real estate firm, that does not do PM, I pushed to change systems from MAS90 to MRI. Such a great change! The functionality of the system is wonderful, and we love how we can run consolidated reports.

Boston Post does a really great job with funding layering.

Sep 08, 2016

Sandie V.

Accountant

Real Estate

Used the software for: 2+ years

Source: Software Advice

5/5

Overall

3.5
/
5

Ease of Use

4.5
/
5

Features & Functionality

5
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The complexities around affordable housing such as agency, investor, accounting requirements are well managed with Boston Post. This software also has great flexibility in the structure of allowing access by roles, making it easy to manage who in your Company get's to do what within the software. This is VERY helpful.

Cons: There is no perfect software that holds all the the answers. MRI Boston Post makes great effort to listening and addressing matters as they arise.

Recommendations to other buyers: If compliance is your concern, this is the software for you!

Property manager - Use daily.

Oct 30, 2014

Lisa W.

Commercial Real Estate

Source: Software Advice

5/5

Overall

4.5
/
5

Ease of Use

4.5
/
5

Features & Functionality

4.5
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The icons/shortcuts make getting places easy in the software.

Cons: Closing out work orders is a little monotonous. We need an easier, clearer way.

Recommendations to other buyers: Think about how you most commonly use Bostonpost and your daily experiences.

Bostonpost fan

Oct 29, 2014

Catherine Y.

Real Estate

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

4.5
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: As a Manager, I think this is the best software I have ever worked with. What I like best are the reports. I can pull a report for almost anything, which saves me so much time. The updates run smooth and do not disrupt daily functions and are reviewed prior to the actual update. I currently use a different software for a market property that does not offer me the ability to research previous invoices, print out resident profile information, and the reports are very limited, so I can truly see the difference.

Cons: The only issue I have is the way you close work orders, it is time consuming.

Recommendations to other buyers: If you mean others that may be considering this software, then I would highly recommend it.

Bostonpost Review

Oct 26, 2014

Sandie V.

Real Estate

Source: Software Advice

5/5

Overall

4
/
5

Ease of Use

4.5
/
5

Features & Functionality

4.5
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like it's management of the complexity of layered funding.

Cons: There is nothing at this point that I can say about Bostonpost that is displeasing.

Recommendations to other buyers: If you are looking for compliance software, Bostonpost should be on your list of ones to consider, as it does compliance very well.