finance

That I teach everything I teach has to do with the customer service behind all the tasks that we do people have more expectations from their Facebookdental offices than ever before people have more areas they need to spend their money right they have to decide am I paying for a crown am I paying for you know my new cutting my tires on my car.

They’re trying to decide if they’re going to spend the money in our office if the case acceptance and in getting the treatment that we’re recommending and so everything that we do at the front desk makes a difference on whether or not that patient decides to do dentistry in office everything from the way we answer or that we offer an appointment to the way we do case presentations to the way.

That we confirm the appointment every step matters to help that patient decide to get their treatment done in our office and ultimately it’s been we want to make sure that we’re doing this because we want to help the patients you know we’re healthcare providers it’s not about the numbers grand if we have to make money dental helps at the end of the day but it’s about taking care of our patients and and making sure that they see a value in us and in keeping themselves healthy in their teeth so I think we miss a lot of that in the dental office.

You know we have the sign in we’ll be with you in a minute and patient sits in the reception area nobody pays attention to them and the staff whispering and gossiping all of that plays into whether or not the patient’s going to get their dentistry done in our office and I think that’s what’s missing in most in offices they miss that concept of great customer service through every step of the way I see a lot of doctors is just trying to internally think of it as like just a medical exam like it’s not it’s not experience it’s not a you know it’s not it’s not luxury it’s just them coming in to have a diagnosis and then completed yeah and it’s like it loses so much.

The team Corp chooses to use one of the skinny plans and I think that number is about or , so that’s kind of one caveat there perfect and dental insurance nc then another question here let’s see does this product waive all waiting periods for clients replacing current and dental frig.

It does not the plans themselves are just kind of stated as is whether or not they have done so currently okay and then boy they’re making you do some comparison with other plans I love that how is the difference from spirit dental plan Network and for Illinois you know what are some of the the premiums yeah so I won’t get as granular from a premium standpoint because that’s that states specific and even within Illinois.

I think it’s for different rate factors and so I we would need to get you know very granular there but just but just come at a high level this is what we’re offering in the state of Illinois the advantage of Plus plan a couple a couple distinguishing differences dental insurance as we keep going and simple extractions underneath basic services for the spirit plans putting them down to major services.

I don’t say any of this to be good better and different because anything that we change is going to have a corresponding rate change either positively negative if you cover a service at a lower percentage that’s going to lower your rate if you cover a service at a higher percentage that’s gonna that’s gonna raise your rate but I guess here’s your headline the headline is if the prime star is the lead flagship product for Amaris which is what HCP represents on a direct basis the spirit product is a private label product off of prime stars ultimately.