def tktIsResolved(tkt):
    """
    Returns True if the RITM is resolved, False otherwise.
    """
    if tkt['state'] == '3':
        return True
    if tkt['state'] == '24':
        return True
    if tkt['state'] == '23':
        return True
    if tkt['state'] == '11':
        return True
    else:
        return False
