GautamR/model_grievance_class

Grievance Classification Model

This model classifies grievances into five distinct buckets:

• Label 0: Account number is not Correct
• Label 1: Installment not received
• Label 2: Others
• Label 3: convo_starter
• Label 4: convo_ender

Description of the Buckets

1. Account number is not Correct: This pertains to feedback or grievances related to the bank account number not being displayed correctly on the portal for farmers.

2. Installment not received: This pertains to feedback where the farmer has not received the installment or money for a given month.

3. Others: This covers a broad range of other grievances including, but not limited to:

   • Gender being displayed incorrectly
   • Online application pending approval
   • Other payment-related issues
   • Problem with Aadhaar correction
   • Issue with biometric-based e-KYC
   • Issue with OTP-based e-KYC
   • Transaction failures

4. Convo_starter: Any phrase that could be a conversation starter like 'Hi','Hello','Namasthe'

5. Convo_ender: Any phrase that could signal the end of a conversation like 'Thank you','Goodbye'

Training code:

The code for training the model can be found here

Training Metrics

The following training metrics were observed over 15 epochs:

Epoch	Loss	Accuracy	F1 Score
1	1.0574	0.4242	0.4202
2	0.7780	0.7500	0.6952
3	0.5212	0.8939	0.8825
4	0.3214	0.9773	0.9767
5	0.1612	1.0000	1.0000
6	0.0883	1.0000	1.0000
7	0.0592	1.0000	1.0000
8	0.0418	1.0000	1.0000
9	0.0321	1.0000	1.0000

---