---
tags:
- sentence-transformers
- sentence-similarity
- feature-extraction
- generated_from_trainer
- dataset_size:10003
- loss:TripletLoss
base_model: microsoft/mpnet-base
widget:
- source_sentence: I withdrew cash but it still shows as pending?
sentences:
- I am not seeing recent cash withdrawal on my account.
- I have been charged more than I should for the presents I bought when abroad,
the problem seems to be the exchange rate.
- When can I expect the transfer to arrive in my account?
- source_sentence: I question today's exchange rate for rubles into pounds. I was
hoping for a better return.
sentences:
- I think the rate that was applied to my purchase using foreign currency is wrong.
Help!
- What are my payment options for topping off my account?
- I need to know what these extra charges are on my statement?
- source_sentence: I want to reactivate my card, I thought I had lost it but I found
it.
sentences:
- How long will it take to receive a virtual card?
- Will you be adding more currencies in the future?
- Can you tell me how to get my card on the app?
- source_sentence: Your foreign exchange rate is wrong.
sentences:
- Why is the exchange rate different from what I expected?
- My Google pay top up isn't working.
- If I find a card I lost do I need to dispose of it? Or can I re-active the card
and continue to use it?
- source_sentence: How do the foreign exchange rates work?
sentences:
- How are your exchange rates calculated?
- Hello, I see that I have been charged an extra $1 on my app. Could you please
provide me with a reason for this charge?
- Explain to me why a transfer would be declined.
datasets:
- mircoboettcher/banking77-triplets
pipeline_tag: sentence-similarity
library_name: sentence-transformers
---
# SentenceTransformer based on microsoft/mpnet-base
This is a [sentence-transformers](https://www.SBERT.net) model finetuned from [microsoft/mpnet-base](https://huggingface.co/microsoft/mpnet-base) on the [banking77-triplets](https://huggingface.co/datasets/mircoboettcher/banking77-triplets) dataset. It maps sentences & paragraphs to a 768-dimensional dense vector space and can be used for semantic textual similarity, semantic search, paraphrase mining, text classification, clustering, and more.
## Model Details
### Model Description
- **Model Type:** Sentence Transformer
- **Base model:** [microsoft/mpnet-base](https://huggingface.co/microsoft/mpnet-base)
- **Maximum Sequence Length:** 512 tokens
- **Output Dimensionality:** 768 dimensions
- **Similarity Function:** Cosine Similarity
- **Training Dataset:**
- [banking77-triplets](https://huggingface.co/datasets/mircoboettcher/banking77-triplets)
### Model Sources
- **Documentation:** [Sentence Transformers Documentation](https://sbert.net)
- **Repository:** [Sentence Transformers on GitHub](https://github.com/UKPLab/sentence-transformers)
- **Hugging Face:** [Sentence Transformers on Hugging Face](https://huggingface.co/models?library=sentence-transformers)
### Full Model Architecture
```
SentenceTransformer(
(0): Transformer({'max_seq_length': 512, 'do_lower_case': False}) with Transformer model: MPNetModel
(1): Pooling({'word_embedding_dimension': 768, 'pooling_mode_cls_token': False, 'pooling_mode_mean_tokens': True, 'pooling_mode_max_tokens': False, 'pooling_mode_mean_sqrt_len_tokens': False, 'pooling_mode_weightedmean_tokens': False, 'pooling_mode_lasttoken': False, 'include_prompt': True})
)
```
## Usage
### Direct Usage (Sentence Transformers)
First install the Sentence Transformers library:
```bash
pip install -U sentence-transformers
```
Then you can load this model and run inference.
```python
from sentence_transformers import SentenceTransformer
# Download from the 🤗 Hub
model = SentenceTransformer("mircoboettcher/mpnet-base-finetune-triplet")
# Run inference
sentences = [
'How do the foreign exchange rates work?',
'How are your exchange rates calculated?',
'Explain to me why a transfer would be declined.',
]
embeddings = model.encode(sentences)
print(embeddings.shape)
# [3, 768]
# Get the similarity scores for the embeddings
similarities = model.similarity(embeddings, embeddings)
print(similarities.shape)
# [3, 3]
```
## Training Details
### Training Dataset
#### banking77-triplets
* Dataset: [banking77-triplets](https://huggingface.co/datasets/mircoboettcher/banking77-triplets) at [36f1a55](https://huggingface.co/datasets/mircoboettcher/banking77-triplets/tree/36f1a555e7afda3a2bbf1a30d2660723fc1ece4b)
* Size: 10,003 training samples
* Columns: anchor
, positive
, and negative
* Approximate statistics based on the first 1000 samples:
| | anchor | positive | negative |
|:--------|:----------------------------------------------------------------------------------|:----------------------------------------------------------------------------------|:----------------------------------------------------------------------------------|
| type | string | string | string |
| details |
I am still waiting on my card?
| Is my new bank card on the way and is there a way to track it?
| I got a notice from my app that I withdrew cash but I don't remember doing so. How do I fix this?
|
| What can I do if my card still hasn't arrived after 2 weeks?
| I would like to track the card you sent to me.
| Is ordering a new card from China available?
|
| I have been waiting over a week. Is the card still coming?
| Why has my new card still not come?
| I think I was charged twice, please help!
|
* Loss: [TripletLoss
](https://sbert.net/docs/package_reference/sentence_transformer/losses.html#tripletloss) with these parameters:
```json
{
"distance_metric": "TripletDistanceMetric.COSINE",
"triplet_margin": 5
}
```
### Training Hyperparameters
#### Non-Default Hyperparameters
- `per_device_train_batch_size`: 16
- `per_device_eval_batch_size`: 16
- `num_train_epochs`: 1
- `warmup_ratio`: 0.1
- `fp16`: True
#### All Hyperparameters