In order to reduce the persistently high number of complaints that do not fall within his terms of reference, the Ombudsman should not therefore simply give general encouragement to the lodging of complaints but instead clarify what he can and cannot do and provide a clear presentation and demarcation of his responsibilities.
Lai samazinātu ilgstoši augsto sūdzību skaitu, kuras neietilpst ombuda kompetencē, Eiropas ombudam ne vien kopumā jāmudina iesniegt sūdzības, bet gan drīzāk skaidri jāpasaka, ko tas var un nevar darīt, un skaidri jāparāda un jānorobežo savas kompetences jomas.