This concerns the cases in which the service provider does not perform a service or performs it badly, as well as the additional cases in which the safety of the customer in connection with the service is compromised.
Daudzās dalībvalstīs 2000. gadā pieņemtā Rasu vienlīdzības direktīva tiek piemērota nepareizi vai nepilnīgi, uzskata komitejas deputāti.