Concerning the obligation on railway undertakings to make contact details of the enforcement/mediation body known to passengers, this provision mirrors Article 34(1), ensuring that passengers are aware of how to contact the enforcement agency as well as the complaint handling service, in order that they may exercise their rights under Article 38(2).
Concerning the obligation on railway undertakings to make contact details of the enforcement/mediation body known to passengers, this provision mirrors Article 34(1), ensuring that passengers are aware of how to contact the enforcement agency as well as the complaint handling service, in order that they may exercise their rights under Article 38(2).