Instead, the citizens do receive an answer, explanation or even an apology when a matter has not been dealt with ideally, even though in purely formal terms no evidence could be produced of poor administrative practice.
Precīzāk sakot, pilsoņi saņem atbildi, paskaidrojumu vai atvainošanos arī tad, ja situācija nav veidojusies optimāli, ja pat tīri formāli nevarēja pierādīt sliktu pārvaldes darbu.