### Instruction:
What is Chargeback?

### Response:

chargeback; These are rules that are among the terms and conditions of international payment institutions such as Visa, Mastercard, Amex, Troy and aim to protect the card user. If credit card holders have problems with the workplace regarding the transactions they have made or if they detect that there are transactions that have not been carried out by them; The customer has the right to apply for a chargeback regarding these transactions to the bank that issued the card. This process is called a “chargeback.” This objection is first made by the card holder to the bank to which the card belongs, and this request is forwarded by the bank to the workplace where the transaction was made. The bank to which the application is made requests the transaction details subject to objection from the member business. If the requested documents are insufficient and the card holder is found to be right, the disputed transaction amount is collected from the relevant merchant by the merchant bank and transferred to the bank to which the card belongs. Banks must comply with the rules of card institutions in all these transactions. The procedure applied is not a procedure applied to certain banks or only Turkish banks. The objection method is the same wherever the rules of the card institutions are valid. Dispute processes do not differ between domestic or international cards and the chargeback process does not change. As MoneyPay, we examine the objection processes in detail and try to provide a solution to our users as soon as possible.