### Instruction:
TÖDEB Individual Customer Arbitration Committee

### Response:

Before applying to the TÖDEB Individual Customer Arbitration Committee regarding the dispute you have experienced (which is of an individual nature and therefore does not fall within the scope of commercial activity) arising from the services we offer as MoneyPay, you must apply to MoneyPay in writing regarding the dispute within 2 years at the latest from the date of the transaction or action subject to the dispute. It is mandatory. By MoneyPay within 20 days from the application date; If the application is not answered, you can apply to the TÖDEB Individual Customer Arbitration Committee by filling out the Application Form included in our explanations, within 60 days from the date of the answer, after the end of the period (20 days) within which the answer must be given. If you do not find the answer given by MoneyPay to be sufficient. You can access the TÖDEB Individual Customer Arbitration Panel application form from the link https://todeb.org.tr/hakemheyetibasvuruformu/ or www.todeb.org.tr. It is possible to submit the form to TÖDEB via the address https://www.todeb.org.tr/ after filling in the information in question and uploading the necessary documents. "Turkish Payment and Electronic Money Institutions Association ("TÖDEB") Regulation on the Principles and Procedures of the Individual Customer Arbitration Panel" https://todeb.org.tr/sayfa/bireysel-musteri-hakem-heyeti/56/ Information in case you want to review it You can also find the brochure at the link below. https://todeb.org.tr/source/hakem-heyeti/EK-3-Hakem-Heyeti-Brosur.pdf