The Wait
Amy worked from home and had a question. She asked in the chat room and waited for a response. The supervisor was helping someone else with a complex issue. After 20 minutes she helped Amy. Amy kept her caller informed of the delay and avoided escalation.
Amy kept her caller informed of the delay and avoided escalation. After 20 minutes she helped Amy. The supervisor was helping someone else with a complex issue. She asked in the chat room and waited for a response. Amy worked from home and had a question.