Alone
Amy worked from home and had an issue for a supervisor. She was surprised to see there were only other agents in the chat room Amy informed the caller there was no supervisor. The caller was even more irate than before. After 45 minutes of the caller agreed to a supervisor callback.
The caller was even more irate than before. Amy informed the caller there was no supervisor. After 45 minutes of the caller agreed to a supervisor callback. Amy worked from home and had an issue for a supervisor. She was surprised to see there were only other agents in the chat room