ITIL, formerly an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.
ITIL (anterior un acronim pentru Information Technology Infrastructure Library) este un set detaliat de practici pentru managementul serviciilor IT (ITSM), care se concentrează pe alinierea serviciilor IT cu nevoile de afaceri.