Passengers are entitled to a refund if their journey is delayed by 15 minutes or more due to circumstances within the control of TfL, and in 2010, 330,000 passengers of a potential 11 million Tube passengers claimed compensation for delays.
Passagerer har ret til kompensation, hvis deres rejse er forsinket 15 minutter eller mere, og det skyldes omstændigheder indenfor TfL's kontrol, og i 2010 krævede 330.000 passagerer ud af potentielt 11 millioner passagerer kompensation for forsinkelser.