At the 2007 Consumer Electronics Show, Dell defended this practice, stating that it keeps costs down, and implying that systems might cost significantly more to the end user if these programs were not pre-installed.
Ved 2007 Consumer Electronics Show, forsvarede Dell denne praksis, og udtalte at det holdt prisen nede og det var underforstået at systemet sandsynligvis ville koste betydeligt mere for brugeren hvis disse programmer ikke var forinstallerede.