About five minutes later, Barbara Olson called again, told her husband that the "pilot" (possibly Hanjour on the cabin intercom) had announced the flight was hijacked, and asked, "What do I tell the pilot to do?"
Omkring fem minutter senere, ringede Barbara Olson igen, og fortalte, at piloten havde annonceret at flyet var blevet kapret, og hun spurgte "Hvad skal jeg sige at piloten skal gøre?".