Between 09:16 and 09:26, passenger Barbara Olson called her husband, United States Solicitor General Theodore Olson, and reported that the airplane had been hijacked and that the assailants had box cutters and knives.
Mellem klokken 09:16 og 09:26, havde passageren Barbara Olson ringet til sin mand, Theodore Olson, og fortalt at flyet var blevet kapret, og at kaprerne havde hobbyknive.