And RASA stands for "Receive," which means pay attention to the person; "Appreciate," making little noises like "hmm," "oh," "OK"; "Summarize" -- the word "so" is very important in communication; and "Ask," ask questions afterwards.
Dhe RASA nenkupton Marrje qe do te thote kushtoji vemendje personit. Vleresoje, lesho tinguj te tille si "hmm", "oh," "ne rregull"; Per ta permbledhur, fjala "pra" ne komunikim eshte shume e rendesishme; dhe pyet, bej pyetje me pas.