The factor that stood out on the floors where help-seeking was common, where it was the norm, was there was just one nurse whose sole job it was to help other nurses on the unit.
A ieșit la iveală că pe palierele  unde se cerea ajutor în mod constant, unde devenise un obicei, exista o asistentă  a cărei responsabilitate unică era să ajute celelalte asistente.