They have often been rejected by their families, have had bad experiences with medical care and they come to you fully prepared for you to join the long list of people who's about to disappoint them.
Gyakorta a családjuk  sem akar róluk hallani, rossz a tapasztalatuk az ellátással, s úgy érkeznek a rendelésre,  hogy feltételezik: bizony ez az orvos is csalódást okoz nekik.