And as you look at what went on, the problem wasn't that there was a system that didn't work well enough, the problem was that we  didn't have a system at all.
וכשבודקים מה שקרה, הבעיה לא היתה מערכת שלא פעלה מספיק טוב, אלא שלא היתה לנו בכלל מערכת.