Look, listen, probe, ask some hard questions, get out of that very comfortable mode of knowing, walk into curiosity mode, ask more questions, have a little dignity, treat the person you're talking to with rapport.
Jälgi, kuula, kombi pinda, küsi raskeid küsimusi, murra välja mugavast "teadmise" seisundist, liigu uudishimulikku seisundisse, küsi rohkem küsimusi, säilita väärikus, kohtle inimest, kellega sa räägid, pideva kontaktiga.