And RASA stands for "Receive," which means pay attention to the person; "Appreciate," making little noises like "hmm," "oh," "OK"; "Summarize" -- the word "so" is very important in communication; and "Ask," ask questions afterwards.
RASA tähistab Võta Vastu, mis tähendab inimesele tähelepanu osutamist; Kiida Heaks - häälitse vaikselt näiteks "hmm," "oo," "tore"; Võta Kokku - sõna "niisiis" on suhtlemises väga oluline; ja Küsi - küsi pärast küsimusi.