Either they're of the camp that is very indirect and soft and the brain doesn't even recognize that feedback is being given or it's just simply confused, or they fall into the other camp of being too direct, and with that, it tips the other person into the land of being defensive.
O bien en el campo de  lo muy indirecto y suave y el cerebro ni siquiera reconoce  que está recibiendo feedback, simplemente es confuso, o bien cae en el otro campo  de ser demasiado directo, y así, hace que la otra persona  se ponga a la defensiva.