And RASA stands for "Receive," which means pay attention to the person; "Appreciate," making little noises like "hmm," "oh," "OK"; "Summarize" -- the word "so" is very important in communication; and "Ask," ask questions afterwards.
A RASA značí "Receive" - přijímat, to znamená věnovat pozornost tomu druhému, "Appreciate" - ocenit, vydávat jemné zvuky jako hmm, ach, aha, Summarize - shrnout, slovo "takže" je v komunikaci velmi důležité, a "Ask" - zeptat se, doptávat se.