And what we found is that incivility made people less motivated: 66 percent cut back work efforts, 80 percent lost time worrying about what happened, and 12 percent left their job.
Descobrimos que a grosseria deixava as pessoas menos motivadas: 66% reduziram seus esforços de trabalho, 80% perderam tempo preocupados com o que aconteceu, e 12% deixaram o emprego.