And RASA stands for "Receive," which means pay attention to the person; "Appreciate," making little noises like "hmm," "oh," "OK"; "Summarize" -- the word "so" is very important in communication; and "Ask," ask questions afterwards.
RASA jest skrótem od Odbieraj (Receive), czyli zwracaj uwagę na osobę; Doceniaj (Appreciate), krótkimi dźwiękami jak "hmm', "o", "ok"; Podsumowuj (Summarize), słowo "więc" jest bardzo potrzebne w komunikacji; i Pytaj (Ask), na koniec zadawaj pytania.