And RASA stands for "Receive," which means pay attention to the person; "Appreciate," making little noises like "hmm," "oh," "OK"; "Summarize" -- the word "so" is very important in communication; and "Ask," ask questions afterwards.
Und RASA steht für Receive [dt. Empfangen], was bedeutet, aufmerksam für die Person zu sein, Appreciate [Wertschätzen], kleine Geräusche machen wie hmm, oh, okay; Summarize [Zusammenfassen], dieses Wort ist so wichtig in der Kommunikation; und Ask [Fragen], die Fragen danach.