And RASA stands for "Receive," which means pay attention to the person; "Appreciate," making little noises like "hmm," "oh," "OK"; "Summarize" -- the word "so" is very important in communication; and "Ask," ask questions afterwards.
RASA ve de Rebre, que significa prestar atenció a la persona, Apreciar, fent petits sons com "mmm", "oh", "d'acord", Sintetitzar, el "per tant" és molt important en la comunicació, i Aclarir, fer preguntes després.