They told me that they had the right model of the patient -- that they knew what was the right thing to do to minimize my pain -- and they also told me that the word patient doesn't mean to make suggestions or to interfere or ...
Disseram-me que tinham  um modelo certo de paciente — sabiam qual a melhor maneira  de minimizar a minha dor — e disseram-me também  que a palavra "paciente" não significava fazer sugestões nem interferir.