It wasn't only about these documents being  complex and annoying, it was the fact that Portuguese people's literacy -- literacy is the hability to understand written documents -- is extremely low. I'm going to show you a chart about Portuguese people's literacy [rate].
Não era só estes documentos serem complexos e irritantes, era o facto de a literacia dos portugueses — a literacia é a capacidade de perceber os documentos escritos — ser muitíssimo baixa. Vou mostrar-vos um quadro sobre a literacia dos portugueses.