And RASA stands for "Receive," which means pay attention to the person; "Appreciate," making little noises like "hmm," "oh," "OK"; "Summarize" -- the word "so" is very important in communication; and "Ask," ask questions afterwards.
Et RASA veut dire Recevoir qui veut dire de porter attention à la personne; Apprécier, faire de petits bruits tels que "hmm, oh, ok; Résumer, le mot "donc" est très important pour la communication; et Demander, poser des questions par la suite.