I would put a coach in the periodic feedback session between Jane and John, and just like a couples' therapist coaches on communication, they would offer advice and observations on how that conversation can go better in the future.
Je mettrais un coach dans les réunions de suivi entre Jane et John et, comme un thérapeute de couple coache sur la communication, il offrirait des conseils et des observations sur comment cette conversation peut mieux se passer à l'avenir.