And RASA stands for "Receive," which means pay attention to the person; "Appreciate," making little noises like "hmm," "oh," "OK"; "Summarize" -- the word "so" is very important in communication; and "Ask," ask questions afterwards.
Et RASA veut dire Recevoir, c'est-à-dire prêter attention à la personne ; Apprécier, faire des tout petits bruits comme hmm, oh, ok ; Récapituler, le mot “donc” est très important dans la communication; et Demander, posez des questions tout de suite après.