And RASA stands for "Receive," which means pay attention to the person; "Appreciate," making little noises like "hmm," "oh," "OK"; "Summarize" -- the word "so" is very important in communication; and "Ask," ask questions afterwards.
En inglés, as iniciais de RASA representan Recibir, ou sexa prestar atención á persoa; Apreciar, con pequenos sons como oh, ahá; Resumir, a palabra "entón" é moi importante na comunicación; e Preguntar, facer preguntas ao final.