When you truly and sincerely listen (not hear) them out, it allows your client to let out steam and they’ll calm down considerably (most of the time).
Jago shaqo jeestay booska irbad: sixitaanka farqiga ee ahaa wasladdii khafiifka oo buurta iyo saxan irbad, sixitaanka booskiisa line irbad dun cunidda, foomka record, su'alaha mashiinka iyo mashiinka habaynta, daahfurka aan caadi ahayn iyo jawaab-celinta;