There are many availability-related requirements from the user, business and IT service providers, such as service availability, maintainability, capacity, quality, reliability, survivability etc. In this paper, we propose a framework to effectively integrate the availability demands from different perspectives. The risk assessment framework is designed to coordinate with the management process defined in ITIL and can be implemented with ease in ITIL tools.
['Hui Liu', 'Yue Lin', 'Peng Chen', 'Lufeng Jin', 'F. Ding']
A Practical Availability Risk Assessment Framework in ITIL