Centralized government document infrastructure and a policy commitment to transform the tourism sector to a more vivid and efficient business sector works as drivers for implementing an online visa system in Bhutan. With only 10,000 visitors on a annual basis, Bhutan is nevertheless struggling to increase coordination and cooperation, interaction patterns, and organizational control. While governance principles for building online visa processing IT-systems are appealing to pursue, classical government concerns as accountability, security, and distribution of power are the primary drivers for the specifications of the system.
['K. Viborg Andersen', 'Helle Zinner Henriksen']
Reorganizing Government: Bhutan Visa Online