Analyses of physical human behavioral data measured using wearable sensors have revealed that face-to-face interaction plays an important role on group performance. We have developed a web application that captures face-to-face interaction among employees as measured using wearable sensor badges and that provides persuasive feedback which encourages managers to try and change employee behaviors so as to improve business performance. Testing of this "Workscape Explorer" application in a call center environment revealed that it has a significant effect on improving employee performance.
['Jun-ichiro Watanabe', 'K. Takeuchi', 'Nozomu Ishibashi', 'Kazuo Yano']
Workscape explorer: using group dynamics to improve performance