This paper examines how simple changes to a search system can influence the user's experience when using the system. In previous work, we evaluated user behaviour with a search tool designed to help people discover events distributed over a city of interest to them personally. We established, contrary to our expectations, that users mostly searched for events they already knew about, made several spelling errors and often achieved poor search performance. Taking these findings as inspiration, we made changes to how the system works. In this paper, we describe and motivate the changes and present a naturalistic log-based study (n=860) to examine the effect on user search behaviour.
['Richard Schaller', 'Morgan Harvey', 'David Elsweiler']
Improving Search Experience on Distributed Leisure Events