Business Process Management Systems are a rich source of events that document the execution of processes and activities within these systems. Business Process Analytics is the family of methods and tools that can be applied to these event streams in order to support decision-making in organizations. The analysis of process events can focus on the behavior of completed processes, evaluate cur- rently running process instances, or focus on predicting the behavior of process in- stances in the future. This chapter provides an overview of the different methods and technologies that can be employed in each of these three areas of process ana- lytics. We discuss the underlying format and types of process events as the com- mon source of analytics information, present techniques for the aggregation and composition of these events, and outline methods that support backward- and for- ward-looking process analytics.
['Michael zur Muehlen', 'Robert Shapiro']
Business Process Analytics