With the growing trend toward the use of international supply chain and e‐commerce, logistic service providers for product warehousing, transportation and delivery are placing great emphasis on information technology (IT) to be competitive globally. Realizing that the current service tracking system merely supports order status tracking within a service provider, applies mobile agent technology for online order tracking across the global logistic alliances. Utilizes a three‐tier architecture for mobile agent technology and develops a prototype system for global logistic service tracking. Demonstrates the concept and technology proposed. The online service tracking services enable customers to monitor the real‐time status of their service requests and therefore becomes key tool for modern enterprises to compete successfully in a global marketplace.
['Amy J. C. Trappey', 'Charles V. Trappey', 'Jiang-Liang Hou', 'Bird J.G. Chen']
Mobile agent technology and application for online global logistic services