The main objective of this study is to understand and explain how large organisations that employ highly integrated business processes could use ECMS to support work operations. Consequently, empirical investigations using a qualitative research design were conducted in a large organisation. Concepts from Orlikowski's 2000 practice lens theory are used as a lens through which qualitative data are collected, interpreted and explained. Based on the empirical evidence, it is learnt that with basic ECMS functionalities, ECM technologies are most beneficial to be used for information sharing among integrated business units. In this paper, a guideline on how these types of organisations could use ECMS for sharing information to support integrated process structure is given. Business and IT managers could use this guideline as a reference to optimise the usage of ECMS in supporting their businesses, or resolve any issues related to underutilisation of these kinds of technologies.
['Noreen Izza Arshad', 'Mazlina Mehat', 'Mohamed Imran Mohamed Ariff']
Electronic content management systems support highly integrated business processes