Manage the company process faster as possible and in the automated way has been one of the biggest challenges of the 21st century. Companies are constantly looking for the improvement of its processes in order to achieve a competitive advantage in the market and the reduction of internal costs. This challenge is particularly strong in government companies providing utility services to the population. The company Cagece (one basic sanitation company of the Brazilian government) know this problem and the difficulties it generated. In this paper, we present in a systematic way, a little about the problem, the suggested solution, and the results collected through the relationship disciplines of Software Engineering and BPM in order to show the innovation applied and to guide companies that search improvements in their processes.
['Paulo R. M. de Andrade', 'Adriano Bessa Albuquerque', 'Otávio F. Frota', 'Mirko A. N. Morais']
Using a mobile app to improve performance of management of services orders and teams processes