Schlumberger RPS (Retail Petroleum Systems) integrated the Goal/Question/Metric approach into their existing measurement programs to improve their program performance. Key to their success was the use of feedback sessions as a forum to analyze and interpret measurement data. The paper discusses the elements of the GQM approach and fitting GQM to a measurement program.
['F. Van Latum', 'R. van Solingen', 'Markku Oivo', 'Barbara Hoisl', 'Dieter Rombach', 'Günther Ruhe']
Adopting GQM based measurement in an industrial environment