We present a narrative of the design of Contacts 3.0, a service and updated phonebook application on a mobile device that combines on-device communication with communication from online social networks to create a central hub for communication on the device. We discuss how research and design teams worked together to create design assets, technical architectures, and business cases around this concept.
['Frank Bentley', 'Joellen C. Kames', 'Rafiq Ahmed', 'Rhiannon Sterling Zivin', 'Lauren E. Schwendimann']
Contacts 3.0: bringing together research and design teams to reinvent the phonebook