This study gives insights on how to establish a customer community-based innovation system (CCBIS) from an integrated perspective of business management and computer engineering. First, the author uses value chain model to build a functional framework for CCBIS. After that, a case study of communities of Xiaomi Inc. Is proposed to describe how to achieve the functions of CCBIS in the customer community. These results will help us to understand this cutting-edge innovation system, and provide valuable insights to practice for firms.
['Ming Tian', 'Andrew Dragsten']
Study on Customer Community-Based Innovation System