When users face problems while using social systems, they tend to expose these problems in the own system, by asking their contacts for solutions. The other users, in turn, interact differently with certain types of content. In this study, we conducted an experiment with 52 postings of Facebook users in order to investigate the user interaction regarding postings about system problems. The results show that most users interact by providing help and solutions.
['Marília Soares Mendes', 'Elizabeth Furtado', 'Guido Militao', 'Miguel Franklin de Castro']
Hey, I Have a Problem in the System: Who Can Help Me? An Investigation of Facebook Users Interaction When Facing Privacy Problems