This paper presents a case study showing how wiki technology was applied in a high-tech organization to develop an "intrapedia" for the capture of corporate knowledge. The descriptive case study follows the Wired intrapedia from conception, through the grass-roots development, and emergence as an enterprise-level resource. Results suggest that (1) under certain conditions, executive sponsorship is not a pre-requisite for knowledge system success and (2) that natural relationships between Gen Y and Baby Boomer employees could be leveraged for knowledge capture.
['Mark B. Rober', 'Lynne P. Cooper']
Capturing Knowledge via an "Intrapedia": A Case Study