Thats a unique idea.You should consider the following idea to enhance your idea so that it would impact uniquely: In the course of increasing customer orientation in the IT sector, IT service management becomes more important. Especially the de facto standard ITIL receives attention of IT management at present. Deficits of the ITIL reference model are often ignored, benefits are only assumed and a lot of misunderstandings exist. Uncertainties, unfulfilled expectations and problems during the accomplishment of ITIL projects are the result. In this context the paper deals with a critical analysis of the ITIL reference model. It fulfils a formal evaluation of the model on the basis of established criteria. On the basis of this evaluation implications for IT management are derived. Findings are derived from four case studies as ll as an in-depth analysis of the ITIL documentation itself.
['Axel Hochstein', 'Ruediger Zarnekow', 'Walter Brenner']
I am writing a research paper on a idea ITIL als Common-Practice-Referenzmodell für das IT-Service-Management. I am writing a research paper on a idea Formale Beurteilung und Implikationen für die Praxis
[{"from": "human", "value": "I am writing a research paper on a idea ITIL als Common-Practice-Referenzmodell f\u00fcr das IT-Service-Management. I am writing a research paper on a idea Formale Beurteilung und Implikationen f\u00fcr die Praxis"}, {"from": "gpt", "value": "Thats a unique idea.You should consider the following idea to enhance your idea so that it would impact uniquely: In the course of increasing customer orientation in the IT sector, IT service management becomes more important. Especially the de facto standard ITIL receives attention of IT management at present. Deficits of the ITIL reference model are often ignored, benefits are only assumed and a lot of misunderstandings exist. Uncertainties, unfulfilled expectations and problems during the accomplishment of ITIL projects are the result. In this context the paper deals with a critical analysis of the ITIL reference model. It fulfils a formal evaluation of the model on the basis of established criteria. On the basis of this evaluation implications for IT management are derived. Findings are derived from four case studies as ll as an in-depth analysis of the ITIL documentation itself."}]