 Limbola bokeseni kati na service client anticipatif mpe réactif.
Service client anticipatif mpe réactif ezali ba approches mibale ekeseni mpo na kokokisa ba besoins ya client. Service anticipatif client esɛngaka kokanisa liboso makambo oyo client akoki kozala na yango mposa liboso ete client amema yango na entreprise. Lolenge oyo ya mosala esɛngaka kosala makasi mpo na koyeba mpe kosilisa bamposa ya bakiliya, mbala mingi liboso ete ekóma likambo. Yango ekoki kozala makambo lokola kopesa likanisi ya biloko oyo ekoki kobakisa, kopesa lisalisi liboso ete básɛnga yango, to kokutana na bakiliya mpo na kosala ete básepelisa bango. Mokano ya service client anticipatif ezali ya koleka mpe koleka, koleka ba expectations ya client, mpe kosala expérience exceptionnelle ya client. Nzokande, service client réactif esɛngaka koyanola na bamposa ya bakiliya ntango ezali kobima. Na service réactif, client amemaka likambo to soucis na attention ya entreprise, mpe entreprise ezo répondre. Lolenge oyo ya mosala etali mingi kosilisa bifundeli ya bakiliya, kosilisa mikakatano, mpe koyanola na mituna na ntango oyo ebongi mpe na ndenge ya malamu. Service client réactif ezali na ntina mpo na kobatela satisfaction ya client mpe kosilisa mikakatano, kasi ekoki mpenza te koleka bilikya ya ba clients na ndenge moko na service anticipatoire ekoki. Na mobimba, bokeseni monene kati na service client anticipatif mpe réactif ezali niveau ya proactivité. Service anticipatif esangisi koluka na molende banzela ya kokokisa mpe koleka bamposa ya bakiliya, nzokande service ya réactif esangisi kotalela bamposa ya bakiliya ntango bazali komema yango na likebi ya kompanyi.