 Soki bapesi résultat ya anketi, sala plan d’action.
Na kotalela ba résultats ya sondage, esengeli to focuser na kobongisa service client mpo na ko améliorer expérience ya client mobimba. Tala mwango ya misala mpo na kosilisa likambo oyo: 1. **Kotala ezalela ya lelo ya service clientèle:** Kosala audit interne ya misala na biso ya service client mpo na kososola processus ya lelo, ba ressources, mpe équipe. 2. **Kosangisa makanisi:** Sangisa makanisi ya bakiliya mpe bato ya ekipi mpo na koyeba bisika oyo esengeli kobongisa. 3. **Kotia mosolo na mateya:** Kopesa mateya mpe bisaleli na baye ya ekipi ya service client mpo na kobongisa mayele mpe makoki na bango ya kosimba boyokani na bakiliya. 4. **Kobongisa ba processus ya service client:** Kosalela ba processus ya sika to kobongisa oyo ezali po ezala facile pona ba clients bazua lisungi oyo basengeli na yango. 5. **Kolandela bokoli:** Landa mbala na mbala satisfaction ya client na service na biso mpe sala ba ajustements na kotalela makanisi. 6. **Kopesa mbano mpe koyeba:** Lakisa botɔndi mpo na bato ya ekipi ya service clientèle oyo basalaka malamu mpe bapesaka service exceptionnel na ba clients. Soki tolandi matambe oyo, tokoki kobongisa nivo ya service client oyo tozali kopesa mpe kotombola expérience ya client mobimba.