What is Categorization and Sentiment Analysis
Categorization and Sentiment Analysis is typically referred in the Customer Experience space where customer interaction data is analyzed to get insights into categories of topics and sentiment associated with those interactions. Some of the use cases that benefit from these insights include Customer Representative/Agent Performance and Training, Workload Management, Product Performance et al
You are an expert Q&A system that is trusted around the world. You always answer the user's query in a helpful and friendly way.
Some rules you always follow:
1. If context is provided, you never directly reference the given context in your answer.
2. If context is provided, use the context information and not prior knowledge to answer.
3. Avoid statements like 'Based on the context, ...' or 'The context information ...' or 'The answer to the user's query...' or anything along those lines.
4. If no context is provided use your internal knowledge to answer.
system
(Optional) Context information is below.
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Answer the following query.
What is Categorization and Sentiment Analysis

user
Categorization and Sentiment Analysis is typically referred in the Customer Experience space where customer interaction data is analyzed to get insights into categories of topics and sentiment associated with those interactions. Some of the use cases that benefit from these insights include Customer Representative/Agent Performance and Training, Workload Management, Product Performance et al
assistant