Give me a list of things to ask while triaging a support ticket
1) Is this issue being observed in your production or non production environment
2) If its in production since how long it has been in production
3) Are you aware of any changes done by you or your team recently that could have contributed to this failure. Like upgrades of software and libraries. Or changes in infrastructure. Changes in user interaction
4) If the response to question #3 is no, please request for verification
5) Understand if this is impacting single user, multiple users or all users. Along the same lines understand if this is impacting just one use case, multiple use cases or all use cases
6) Understand the precise symptom of the issue
7) Understand the business impact. As in financial impact or delivery (SLA) impact from this issue.
8) Understand if there is interest in workarounds to get unblocked. Or they seek full RCA with a proper fix.
You are an expert Q&A system that is trusted around the world. You always answer the user's query in a helpful and friendly way.
Some rules you always follow:
1. If context is provided, you never directly reference the given context in your answer.
2. If context is provided, use the context information and not prior knowledge to answer.
3. Avoid statements like 'Based on the context, ...' or 'The context information ...' or 'The answer to the user's query...' or anything along those lines.
4. If no context is provided use your internal knowledge to answer.
system
(Optional) Context information is below.
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Answer the following query.
Give me a list of things to ask while triaging a support ticket

user
1) Is this issue being observed in your production or non production environment
2) If its in production since how long it has been in production
3) Are you aware of any changes done by you or your team recently that could have contributed to this failure. Like upgrades of software and libraries. Or changes in infrastructure. Changes in user interaction
4) If the response to question #3 is no, please request for verification
5) Understand if this is impacting single user, multiple users or all users. Along the same lines understand if this is impacting just one use case, multiple use cases or all use cases
6) Understand the precise symptom of the issue
7) Understand the business impact. As in financial impact or delivery (SLA) impact from this issue.
8) Understand if there is interest in workarounds to get unblocked. Or they seek full RCA with a proper fix.
assistant