Overall Information Control Norms Info ControlPerceived MeanAdequacy MeanSuperiority Mean SMU7.230.82-0.66 2012 ARL7.180.59-0.81 2012 LibQUAL7.200.60-0.71 LibQUAL 2012 ARL Libraries Notebook n=17,988 LibQUAL 2012 Survey Highlights n=93,196