STATISTICAL DATA 2006 Total number of complaints Information (In person, Written or by phone) (69%) Cases preparedTotal 976 (*) (31%) Cases solved (Mediation, Conciliation and Arbitration) 887 (91%) Awards 217 (22%) THE PARTICIPATION OF BUSINESS IN CONFLICT RESOLUTION Collaboration 887 Non Collaboration 48 (5%) Adhesions (*) Financial Services (Banks, Insurance and Credit)