This WFM scheduling software and Excel spreadsheet is designed for small call centers and helps you to create call center agent schedules.  This powerful mix between a software program and an Excel spreadsheet allows you to create and assign agent shifts (shift lengths, breaks, lunches, vacation time, team meetings, etc) to maximize call center coverage.  Save money and still hit your Service Levels by maximizing agent coverage, knowing how much PTO you can grant (preapproved or even same day), and what tim