process architecture process improvement frameworks manager c k manchester comm039 in this brand new role your challenge will be to lead the delivery of the process ownership model and strategy within customer operations and define the approach and methodologies for mapping out all processes onto a single system and owning the process architecture for the banking group enabling the business to achieve its target risk appetite you will enhance service and sales performance through the management and embedding of documented procedures into operational areas operating at a strategic level when processes are identified for improvement youll be the person who identifies the process documentation lead to improve it developing and maintaining robust process frameworks across customer operations youll also shape the development of a process management agenda across the wider banking group with a process architecture background youll own all aspects of the cooperative banking group process architecture currently on mega and igrafix its also important that you understand process frameworks and standards for customer operations including recognised methodologies including lean sigma and systems thinking this is an opportunity to join the cooperative banking group at a time of exciting growth and development a time that offers you largescale development opportunity the chance to make your mark and progress your career were investing in the future ethically and responsibly our vision is to become the uk s most admired financial services business we aim to achieve it by having integrity inspiring trust and building a better society by excelling in everything we do to apply this job was originally posted as wwwcwjobscoukjobseekingprocessarchitectureprocessimprovementframeworksmanagerjob