introduction it helpdesk service desk analyst required for a leading it company based in southampton an excellent customer service background and good it knowledge are required important customer service it helpdesk comptia a it support the job working in a busy it servicedesk environment the it helpdesk service desk analyst will have excellent customer service experience as well as a thorough understanding of it working with this leading it organisation the successful candidate will have experience of working in a busy customer service role and will have a passion for it and a real desire to learn there way around an it support environment please note you will be part of a x7x rota so will need to be willing and able to do shift work although an it background is preferable we ll also be interested in candidates that have a call centre experience or candidates with a good basic knowledge of it systems such as windows xp windows vista and windows 7 you will also receive training and certifications that will help to progress your career to apply for this position candidates must be eligible to live and work in the uk