pact are pleased to be supporting a well established market leading brand for a dialler analyst to join their growing contact centre based in central sheffield the dialler analyst will be responsible for managing multiple campaigns within the business and liaising with both internalexternal clients you will be required to prepare data for outbound campaigns employing any agreed data strategies for the campaigns prior to calling the successful candidate for the dialler analyst position will have previous experience managing a dialler platform working on multiple campaigns you will be resultorientated ambitious and from a call centre operational background to be considered for this role skills requirements preparation of data for outbound campaigns daily reporting of outbound campaigns ofcomcompliance reports aht reporting hourly campaign reports calling list summery reports data penetration reports and hourly campaign reports monitoring team and agent performance via aspect unified ip system close monitoring of ofcom abandon rate to ensure compliancy loading new data to aspect dialler when received close contact with team leaders and senior managers to discuss dialler strategies proactive feedback to operations to provide a accurate picture of dialler activity production of daily client mi reports continually analyze campaign and agent performance to identify opportunities to increase contact rates and sales this job was originally posted as wwwtotaljobscomjobseekingdialleranalystjob