the main responsibilities of this role will be to help customers reclaim and misssold policies and any unfair credit card charges this will involve sending packs out to clients arranging their return and then the processing of the claim and recovery of any funds generated during the process this role consists of many administrative duties such as the following negotiating ppi opening incoming mail logging information on a bespoke system printing packing any letters generated by the ppi process checking and ensuring that confidential information on the system and documentation received correspond and to distribute information where necessary communicating internally to various departments and also to creditors and customers photocopying faxing and filing sending confidential information to clients together with letter and texts requesting relevant documentation working through task lists on a daily basis chasing clients creditors for any outstanding information needed negotiating payout value for any successful claims recovery of any payments due from both creditor clients specific skills experience are essential literacy and numerical skills good communication skills both verbal and written attention to detail computer literate organised and able to follow instructions whilst having the ability to meet targets previous experience of working for a claims management company previous experience working with ppi telephony experience are desirable hours of work are between and hours to be confirmed upon successful engagement this job was originally posted as wwwtotaljobscomjobseekingppiclaimsrecoveryagentjob