lucknow tomorrows lucknow is all set to emerge as a smart city people can now look forward to a redefined concept of public service that obviates tediousness of long queues moving from one department to another to procure routine departmental information or pay public utility billshoused under one roof in the uptron building at gomtinagar the esuvidha facility is now just a matter of time with six departments being linked in the initial stage it would be a single window system of providing information to people through computer networking also available would be the interactive voice response system ivrs through which information would be made available on phone to people sitting their homehence in case a person wants to pay his electricity and water tax bill simultaneously also wants to retrieve information on the status of the emis of a houseplot purchased from lda or awas vikas or wants the certification of birth or death done he does not have visit four separate departments or set aside separate days for the same a visit to the esuvidha centre would take care of all his requirements the centre would offer facilities for the payment of bills through cash or chequethere would be 12 counters with special provision for senior citizens and the handicapped the form of a ramp there would be a help desk too to offer clarificationstate project coordinator of esuvidha mohan thakur said people can approach esuvidha for payment of or to seek information on utility bills like electricity telephone water bills to know the status of their emis of property bought permit and licenses trade tax or passport departmental information certification of birth and deathsthe six departments to be initially linked with the esuvidha system are lesa nagar nigam jal sansthan lda awas vikas and trade tax around 70 to 80 percent of the computerisation work in these departments is already complete sb bhatnagar who heads computer wing of the lda says there are already nine counters at the lda office here to provide computerised information about noc possession letters costing details map submission of trans and cis gomti areas adds programmer raghvendra mishra following reorganisation in july last our disposal rate here has been 987 percentwe are now extending this facility to our lalbagh office lesas online billing is already on gm lesa arun says we will merely have to inter link this facility with the central hub at gomtinagar at the lucknow jal sansthan computerised billing in the eight zones is already underway finance officer sk srivastava says once we are connected to esuvidha the billing would become onlineadds thakur the information technology and electronics department would be entering into an mou with these departments