job description head of rha train ing responsible to director of operations salary circa up to pa base peterborough office although some work will need to be carried out throughout the uk and possible homeworking main functions of the job management of training managers sales and admin team s systems and suppliers development quality control and marketing of new services a nd increasing the customer base key responsibilities management and development of training managers and sales and admin team s to an acceptable and professional level with 10 direct reports to operate the total training function within agreed budgetary levels to utilise all staff and resources to achieve the most cost effective and efficient customer service undertake the role of quality management representative with r esponsibility and authority to o ensure that the processes for the qms are established implemented and maintained o report to s enior management on the performance of the qms including the need for improvement o ensure the promotion of awareness of customer requirements throughout the organ i sation to maintain a pprovals from relevant bodies including ocr and jaupt liaison with other managers and departments within the rha to gain best benefit for the organisation and contribute to projects consultations on behalf of the training department where necessary development and maintenance of customer relationships handle customer supplier complaints and queries settle disputes ensure all operations are carried out legally and safely with particular reference to health and safety legislation ensure operational standards and customer requirements are met create and develop new services market services through multimedia opportunities review and ensure all products remain up to date and legislatively relevant and accurate complete and submit monthly reports for director of operations other projects as required key skills it literate and a comprehensive understanding of windows based programmes to include word excel and outlook good organisational and administrative skills good communicator and able to influence effectively hold full uk driving licence as multisite attendance will be required general ensure accurate records are kept of all meetings all enquiries should be handled promptly and accurately useful sources of information should be advised to colleagues other duties there will be occasions when it is necessary for duties to be undertaken away from the office and there may be occasions when overnight stays are required away from home any other tasks which can reasonably be performed as requested by the company