this is a fantastic opportunity to join a business that is the leader in their retail sector they are a specialist in their field and therefore require someone who has a real passion for delivering that first class customer service everytime the company our client is a leading specialist fashion retailer who trade from a number of stores throughout the uk for over four decades their products have been sold on a global basis and are at the cutting edge of lifestyle and design they have a very loyal customer following and are adding to their customer base all the time by virtue of their innovative styles job role store manager speciality retailer as the store manager you will be responsible for the operational efficiency of the store to surpass sales targets and deliver a range of other key performance indicators a key part of your role will be developing your team to ensure excellent customer service and sales focus while maintaining the highest retail standards key responsibilities customer service ensuring that at all times high standards of customer service are maintained by themselves and their team demonstrating integrity and adaptability to ensure customer s needs are met manage feedback to staff following mystery shopper assessments to continuously aspire to reach 100 staffing responsible for ensuring staffing levels are adequate and that staff are fully trained with all training documented actively manage performance consistently and seeking support and advice from the area manager and hr where appropriate merchandisingvisual display responsible for maintaining a well merchandised store fresh eye catching displays key models that are in stock at eye level regularly changed planning the manager is responsible for future planning of activity for the store directly impacting on store performance ie sale planning stock takes internal and external marketing responsible for ensuring daily tasks are conducted tidying restocking processing of returns and ensuing in unusual circumstancesemergencies these are managed professionally and effectively communicating to the area manager the reason for the emergencyissue as soon as possible communication the manager is responsible for ensuring that at least one staff meeting is held every month to debrief the month and agree actions for the following month the manager is responsible for delivering daily briefings to all staff key attributes store manager speciality retailer you will have already established a strong retail management background successfully managing small medium turnover customer focussed operations the successful candidate will ideally be from a consultative sales background within the retail sector this is very much a hands on role and therefore requires an experienced manager with previous experience in a similar role you will also need to have knowledge and experience of retail strong merchandising capability creative marketingpromotional ideas excellent customer service skills the ability to work to deadlines the ability to continuously learn and share information with others technically adaptable adaptable and flexible attitude to ensure not only the store but company objectives are achieved an excellent understanding of the company values good interpersonal skills