to those who have not provided adequate contact information while booking the ticket compensation for being denied boarding heres what you can expect if you are not allowed to board the flight compensation for delay or cancellation heres what you can demand if your flight is delayed or cancelled note block time means aircraft travel time from the departure gate to arrival gate daniel dsouza head of sales india and nri markets sotc travel adds if they need to travel urgently and their flight is delayed or cancelled passengers can also ask to be accommodated on a different airlines flight the airline would then bear the additional cost however airlines are not obligated to pay compensations if the delay or cancellation is caused by bad weather political unrest a natural disaster or labour disputes know your rights its important to stay informed about the refund policies of your airline for delays cancellations being denied boarding loss or damage or delayed arrival of baggage also find out about their grievance redressal procedure beria says passengers should use airsewa a grievance redressal system that was launched recently by the government it can be used to report any grievances related to the civil aviation entities in the country refund process the refund process is fairly straightforward the airline is mandated to follow the civil aviation requirements issued by the dgca the compensation has to be paid in cash bank transfer or travel vouchers according to the preference of the customer