do not miss out on this exciting opportunity with one of the most impressive most successful and prestigious automotive dealerships in essex they are looking for a highly driven professional and dynamic service advisor to join their team allocating work to technicians and dealing with any customer queries the role you will be responsible for meeting and greeting customers as they arrive in the maintenance area talking to customers about the services provided and what problems they are experiencing with their vehicles answering incoming telephone calls and scheduling service appointments communicate to customers about the services being offered and to deal with customer service on an excellent level upsell on optional services and accessories to the customers at every opportunity monitoring the repair work to make sure the vehicle will be ready when promised and contacting the customer if any delays are expected documenting the repairs using the inhouse computer software packagewho we are looking for strong organisational skills and excellent customer handling skills someone who is fully committed to customer satisfaction and ensuring the correct procedures are carried out able to manage significant workload both as part of a team and able to work on an individual basis ability to build a rapport with customers and interpret their needs and requirementswhat s on offer k ote interested if you are interested and think you have what it takes then please forward your cv to fifi passell hcp international is a global automotive search consultancy