my client requires an experienced and enthusiastic it support engineer to oversee the daily management of internal and external it systems within their expanding ukwide company the position will be based at their offices in the south west and the successful candidate will be required to be the first line of contact for all it related queries undertake ordering setup replacement upgrading of required equipment and software provide detailed operational reports on request from various departments and ensure it training for new and existing staff is maintained to a high level personal skills sound management communication organisational and interpersonal skills have an excellent positive helpful telephone manner proven it experience ability to develop ability to achieve both short and long term objectives ability to prioritise workloads to meet agreed targets prioritising and managing many open queries at one time ability to lead training sessions and communicate with all it skill levels technical skills detailed knowledge and experience of ms server and general database structures sql database experience experience in remote desktop applications and support crystal report experience or similar report package high level of microsoft xp vista field based pda support experience access accounting software applications or similar for further information please respond in the first instance with a copy of your latest cv current availability and salary expectation authoring house limited is an independent business specialising in the provision of recruitment services within the documentation skills sector