our client a financial services provider based in north london is looking to recruit a driven enthusiastic customer service contact centre manager to head up their contact centre due to phenomenal recent success and subsequent company growth this fantastic opportunity has arisen for the right candidate to oversee the busy customer service team acting as the most senior member of the contact centre due to the seniority of the position our client is looking for someone who has at least 3 years proven experience in a middle management position managing a callcontact centre with experience of working with outsourced service providers also being essential the position will suit a handson analytical candidate with a track record of building and leading customer service teams and improving processes skills required intellect and problem solving skills you need to have the ability to identify problems and deal with them professionally excellent listenership and communication skills you need be clear impartial and make sure your team are clear on their goals and objectives excellent coaching skills you need to engage your team get the best out of them and keep them motivated in a complaints environment as well as get them excited and interested in their role strong relationship building skills you will be interacting with many different individuals in the business so it s vital you understand people and how to work with them handson managerial style with an emphasis on being able to work in a team and even be able to ask for help if you need it influential leader your team need to trust you and have full confidence in your abilities passionate about providing excellent customer service and support this is a great role working for a great company with superb career prospects and the chance to be part of an exciting team based inlondon if you re looking for a career with a company that is stable and trustworthy then apply now