icici bank announced the launch of banking services on whatsapp that will allow its customers to undertake certain banking requirements according to the banks press release using the service on whatsapp retail customers can check their savings account balance last three transactions credit card limit get details of preapproved instant loan offers and blockunblock credit and debit card in a secure manner with endtoend encryption for all messages additionally they can also get details of the nearest three icici bank atms and branches in their vicinity the customers can do all of these while they are on the social platformat a time when the entire country is on lockdown to stop the spread of the coronavirus this sort of a service can come in handy this is because to access this service you do not have to access your net banking visit the branch or use the ivr service to avail these services our retail customers can execute a host of their banking requirements on their own without visiting a branch the services are instantaneous and secure with the growing prominence of social media in everyday life we believe that this would add immense convenience to our customers as it allows them to bank while they are on social media said anup bagchi executive director icici bank here is a closer look at the whatsapp service who can access this service any icici bank savings account customer who is also on whatsapp can access this service further customers carrying only a credit card of the bank can use this service to blockunblock their card nonicici bank customers can also use this instant service to know the location of the banks branches and atms in their vicinity stated the banks press releasehow to access this service the customer needs to save icici banks verified whatsapp profile number 9324953001 to hisher contacts on the mobile phonethen send to this number from hisher mobile number which is registered with the bank the bank will respond with a list of services availablefrom the list of services type the keyword of the service required keywords are highlighted in the conversation for easy recognition example etc the service is carried out and displayed instantlywhat are the keywords for the banking servicescheck account balance type any keyword like among othersview last three transactions type among othersget outstanding balance and view available credit limit of credit card type among othersblockunblock credit and debit card instantly type among othersview details of available preapproved instant loans type among othersview nearest icici bank atm and branch type among otherscheck available nearby offers on travel dining shopping type among others