pune go first is now facing a task of refunding over rs900 crore to passengers and travel companies after over a month of grounding its fleet and filing for insolvency a spokesperson of go first however said that refunds would be processed only once operations resume and an approval from the aviation watchdog dgca is awaited travel company owners too echo the airlines views around rs60 lakh of mine and customers is with the airline we cannot do much about it as the airline has ceased operations the money will be returned only when the airline resumes operations though customers have been frantically calling over the past one month we have no answers to give them rishikesh pujari the owner of a citybased travel company told toipassengers meanwhile are distraught with the delay in refunds sushma goel is a one such distressed passenger a working professional from vishrantwadi goel had booked four go first tickets for a family vacation in srinagar before the airline on may 3 grounded all its flights and extended the operations hiatus till june 4 she said that all attempts to queries on refunds have gone in vain earlier at least there was a standard reply from the airline saying they were there to help they gave a long confusing list of guidelines for filing claims now they do not even reply she said and added that all her vacation plans have been put off due to nonrefund of rs 50000go first while filing for insolvency attributed their situation to the everincreasing number of failing pw1100g engines supplied by prattwhitney and nonsupply of engines which forced the company to ground aircraft leading to a rs108 billion loss aviation expert and analyst dhairyashil vandekar saidthe extent of damage the defective pw engines caused to the operations and flight schedule of go first can be gauged by the fact that the airline was required to undertake 510 engine removals in recent years the monopoly of engine manufacturers on the existence of an airline as demonstrated in this case is alarming india needs to take lessons and be wary of the strategic role such dominant manufacturers can play in global geopolitics he said