our client a reputable and diverse fmcg manufacturing organisation have now got an opening for a account support supervisor in their small but friendly team job title telesales supervisor free trade house accounts department sales reporting to sales director hours of work mon thur 900am 500pm fridays 800am 400pm role activities will include manage motivate reception customer services staff processes manage motivate telesales team for free trade business manage develop export customers sales process achieve team sales targets on a weekly basis maximise the effectiveness of the support team and ensure the smooth running and joint cooperation between the field based account managers and the office based team plan arrange and provide cover in the event of holidays or sickness conduct appraisals one to ones and disciplinary meetings as required recruit staff members and complete induction training plans provide ongoing training to team members forecast sales activity develop and implement appropriate measures and targets resolve escalated complaints prepare customer account sales reports as requested provide support to the sales director and other external account managers as required prepare and update monthly sales strategy plans according to business needs report sales progress weekly to team and sales director use initiative to maximise sales monitor team progress and highlight any sales decreases that need addressing build interdepartmental relationships confidently upsell to existing and new customers skills must be computer literate with knowledge of microsoft packages knowledge of sage would be desirable have excellent analytical and organisation skills and good attention to detail have excellent presentation and negotiation skills experience extensive sales team management experience previous experience of working in the food industry would be preferable salary k