sethupathi said we are creating a network of smaller warehouses inside cities this requires forecasting and planning by brands and we could help with that too when we get orders we enable the dispatch and delivery through our existing network so we are not creating an extra direct dispatch network we are actually finding more ways to connect it to our existing last mile and by doing that were trying to provide two things one is to give as late an ordering cutoff as possible and second keep the costs low lowering returns by offering faster deliveries incentives sharing experience of managing return orders sujata biswas cofounder suta said that having good customer support and an active social media team resolving customer queries proves to be handy in managing returns and deliveries she further shared that incentivizing customers especially those who can be converted from return to an exchange helps a lot sharing her thoughts on how to minimize rto percentage singh said that the brand is offering additional discounts on prepaid orders and is communicating with the consumer via multiple channels such as whatsapp text messages and email to prove brand intentsethupathi from delhivery said that despite the challenges associated with it return has been a game changer in the past if you bought a product you could never return it but ecommerce has changed the habits of consumers and as a result today offline retail too gives consumers the facility to return products he said by pallavi goel etretail published on jul 13 2022 at 0723 pm ist telegram facebook copy link be the first one to comment comment now comments comment now read comment 1 all comments post post find this comment offensive choose your reason below and click on the submit button this will alert our moderators to take actions reasons for reporting foul language defamatory inciting hatred against a certain community out of context spam others report join the community of 2m industry professionals subscribe to our newsletter to get latest insights analysis download etretail app get realtime updates save your favourite articles scan to download app d2c brands d2c third party logistics delhivery plum inventory wow skin science suta supply chain warehouse management homenewsindustryensuring faster d2c deliveries with analytics and warehouse management