our new and expanding team has an opportunity for a delivery focused online userexperience manager to drive continuous improvement in our core eservice journeys ensuring a clear concise and customer centric path is created focused on meeting the needs of our emerging eservice business channels beyond web and mobile youll help provide insight into user behaviour to deliver improved conversion rates help task completion and increase net promoter score nps with substantial customer centred design experience and the ability to communicate persuasively at all levels of the organisation youll identify design and deliver contingencies to continuously improve the customer experience previous or current experience with an eservice focus areas would be great but you strong onlineexperience with a core understanding and skill set in user experience our client is a leading telecoms business based in berkshire basic salary bonus benefits your application will be reviewed by michael page please be aware we receive a high volume of applications for every role advertised regularly receive applications from candidates who exceed the job credentials we will only contact you within the next 14 days if you are selected for interview where specific uk qualifications are required we will take into account overseas equivalents michael page is a world leading recruitment consultancy this job was originally posted as wwwtotaljobscomjobseekingonlineuserexperiencemanagerjob