mumbai a 42yearold ghatkoparbased lawyer who was forced to rebook a birminghammumbai flight and travel separately from her daughter despite rs 63258 being debited from her account but not acknowledged by the travel portal goibibo was awarded rs1 lakh compensation for harassment the complainant had to pay extra charges for tickets the complainant could not travel along with her daughter her daughter was required to change flight to reach mumbai certainly they have gone through mental agony harassment and wastage of time the district forum said a consumer forum held the fact that the travel portal had subsequently refunded the debited amount showed it had received the money both the allahabad bank and the travel portal will have to pay the compensationgeeta n sharma submitted the complaint in february 2019 she told the additional mumbai suburban consumer disputes redressal forum that on july 8 2017 she booked two tickets online for herself and her daughter however the travel portal confirmed only her daughters ticket though the amount for two tickets was debited from her bank account she further said the bank had even sent her an email with the endorsement that the payment has been successfully settled to the merchant via transaction reference sharma said she had to rebook her ticket and was required to take another flight at a higher price she said despite sending notices she did not get a satisfactory response from the bank and the travel portalthe bank denied any wrongdoing and alleged both the payments were made to the travel portal through the payment gateway it also said in december 2017 it received refund for the unsuccessful transaction and it was credited to sharmas account the travel portal said it was not responsible for the failed payment and it had subsequently refunded the amount