brighthouse is the largest renttoown company in the united kingdom with over stores and customers the business reported ebitda of 448m in 2012 following 6 years of consistent growth the company employ in excess of staff nationwide with expansion planned to continue with a further stores set to open during the next 12 months were hugely successful financially stable and growing year on year our customers are at the heart of our business and were passionate about putting their needs first we are also keen as a business to continually review how we operate and continue to improve our ways of working brighthouse store of the future in stevenage is now recognised throughout the company as being at the centre of new ideas encouraging new ways of working and championing operational efficiencies and world class customer service success of new initiatives proven in stevenage will be rolled out across the entire estate and the importance of the store ensures it remains high profile and the centre of new initiatives overall purpose of job to support the store manager in successfully managing a brighthouse store maintaining excellent customer service when dealing with customers coleading the team ensuring store compliance and working within the relevant legal framework whilst proactively managing customer losses and epos main duties and responsibilities maintain an excellent level of customer service at all times and build lasting customer relationships responsible for customer service compliance and retention achieve customer growth objectives through retaining existing customer base limit customer losses in line with company expectation whilst adhering to company process proactively contact future pifepo customers in order to successfully convert from a potential lost customer to saved ensure the successful implementation of company process and compliance support the store manager in the management and development of the team and in driving performance in relation to customer service compliance and retention strictly adhere to the laws and legislation that regulate our business ensure compliance to company standards of all operating policies and procedures manage and maintain exacting standards in all areas of administration and back office operations ensure attendance and participation on all company training and development programmes for self and team key measures level of customer service maintaining acceptable level of customer complaints against store retention against agreed target level of store audit and compliance performance against targets successful completion of company training updates skills and competencies delivers excellent customer service building strong relationships is highly organised reliable and resourceful with the ability to adapt to multiple demands can motivate and develop a team to achieve commercial kpis sets clear objectives to meet demands and displays excellent leadership skills implements and follows company guidelines can identify opportunities to add value maximise efficiencies is self motivated to achieve high standards educationknowledge educated to gcse standard or equivalent understanding of how to drive and motivate a successful team administration and back office management customer service and customer retention awareness of relevant legislation of working in a customer