a leading organisation are looking to recruit a pensions administrator defined benefit to join its growing department the role reporting to the team leader the successful candidate will be expected to carry out all aspects of pensions administration in a proactive and customer focussed manner key responsibilities include to receive and input requests for work on to the pensions administration database to process the work requests in accordance with prescribed procedures and timescales to input data from letters emails and telephone conversations onto the pensions administration database to check standard written correspondence and produce nonstandard free format written correspondence in response to enquiries to respond and take ownership for standard and complex customer queries to check precalculated quotations from system for distribution to members to perform manual calculations and produce quotations for distribution to members to update the pensions administration database as required to arrange for the settlement of benefits in accordance with prescribed procedures and timescales to manage and prioritise own workload to look at ways in which processes and procedures can be improved and drive forward any ideas to deal with basic and more complex telephone enquiries in a polite and professional manner about all aspects of the pension arrangements whilst maintaining strict confidence about individuals private information to be aware of and adhere to the sla standards that apply to ensure that any issues or problems are raised with a more senior member of the team at the earliest opportunity the person candidates will be only considered if they possess the following criteria a good level of knowledge and experience in pension administration preferred but not essential good standard of general education eg a level or equivalent to include a good level of numeracy and literacy applicants with previous pensions knowledge will be required to demonstrate a thorough knowledge of scheme benefits hm revenue customs limits and contributions agency requirements strong focus on customer service the benefits generous benefits are associated with this role including a k living allowance annual holiday allowance of 25 days rising to a maximum of with qualifying length of service flexible benefits share save scheme 5 daily lunch allowance free car parking subsidised local gym and leisure facilities pmn pensions administrator is only one of many vacancies we are handling alexander lloyd is a specialist within financial services recruitment areas of expertise include ifa tied advisors employee benefits compliance pensions group risk paraplanners sales support t c etc we predominately focus on london surrey sussex and kent although we have also been highly successfully in offering national solutions please continue to check our website wwwalexanderlloydcouk for any other roles which may be of interest this job was originally posted as wwwtotaljobscomjobseekingpensionsadministratorjob