title client services manager purpose of role working closely with all regional capital raisers the client services manager will administer client services programme for existing investors principal responsibilities develop a thorough understanding ofexisting client base across all funds including their rd party advisors liaising with fund managers and fund accountants develop a good understanding of all aspects of rockspring fund products in order to confidently address investor queries particularly as related to quarterly financial data implement a comprehensive annual client services programme for existing clients which sets the standard for excellent customer service and responsiveness this programme should ensure that our clients are supported looked after and heard in a consistent and uniform style with feedback integrated back into our products and processes as necessary this will include owning all existing investor data in order to provide business with a clear evolving picture of its clients maintain meticulous investor records using act ensuring proper investor classification and regularly updated data own the investor analysis and liaising with the performance team ensure that it is produced quarterly oversee all routine communication activities with existing investors across funds working with the marketing team assistant prepare and distribute quarterly manager reports prepare and distribute quarterly unit pricingdistribution memos prepare and distribute quarterly aref questionnaires etc respond quickly and efficiently to queries that arise from these quarterly communications as well as random investor queries and requests for assistance acting as an everavailable cando pointofcontact act as liaison with the accountingperformance teams working to translate financial data for the benefit of our clients prepare powerpoint presentations creatingsourcing content as required in order to answer investor queries prepare questionnaires creatingsourcing content as required in order to answer investor queries from time to time assist in the planning of investor road shows country visits market tours and other investor gatherings such as an annual investor conference assist with the client service administration of funds in winddown process subscription and pledging applications transfer forms and other documentation liaising with fund administrators as necessary undertake money laundering checks on all prospective investors following fsa guidelines preferred skillscharacteristics excellent communication skills excellent ability with data and detail a understanding of finance andor an ability with numbers andor accountancy good command of word excel powerpoint act