bilingual customer service advisor english french based at our lively bristol call centre you wont just have all the resources you need at your fingertips but the team environment to motivate you to take charge of and develop your own progression please note applicants must be fluent in english and french teleperformance the uks leading outsourced contact centre provider has a current vacancy in our central bristol bs qy office for a frenchenglish language customer service advisor to join our retail campaign location moon street bristol hours hours over 5 days 700am to 700pm mon fri 800am500pm sat subject to change start date monday th february 20 permanent role fixed term roles available salary up to per annum job description teleperformance are delighted to be working with a leading retailer supporting a multilingual business contact centre we are looking for a bilingual english french customer service advisor you must be fluent or native in french english verbal and written you will support irish and french ecommerce services on the website and distribution by providing voice and email contact centre customer support services this is initially an inbound service international customers along with some outbound calls to clarify resolve ordersissues objectives of the role receive inbound customer calls to achieve agreed targets and standards applied to the campaignaccount resolve queries and complaints contribute to building an effective and cohesive team maintain customer requirements and contribute to the overall improvement of campaignsaccounts take ownership for own performance actively seeking opportunities to improve and develop personal competencies professional and enthusiastic with a positive attitude able to use your initiative in a busy high profile working environment and able to maintain a professional business image at all times confident articulate with good pc skills fluent or native in english french verbal written significant customer service experience essential preferably in a contact centre environment experience of handling customer complaints and managing customer expectations required abilities excellent interpersonal communication and listening skills ability to handle a wide range of different complex enquiries in close succession in order to meet the demands of the many different types of callers able to build rapport and passionate about delivering excellent customer service professional positive and a teamplayer able to take ownership of each call and able to problem solve in order to resolve customer queries and complaints self motivated and able to meet challenging targets ability to actively promote additional products experience in the railtravel industry an advantage teleperformance uk offer a diverse range of contact centre solutions consultancy and project work teleperformance operate on a global level with centres across 47 countries in the uk we have a combined workforce of over people operating locations and a number of insourced sites across scotland england and northern ireland we are experts in the call centre services industry and focus entirely on what we do best we add value to our clients service by delivering creative solutions