wycombe rye lido is a local landmark that has been providing summer fun and great memories since opening back in the s we are looking for an experienced person to provide full time operational supervision of the centre under the direction of the general manager you will be nplq first aid at work and ppo qualified with previous duty management experience this team leader post is for 40 hours per week location wycombe rye lido salary competitive benefits working hours full time 40 hours per week job summary contribute to the delivery of the centre s vision and business plan ensure the centre operating objectives and standards of performance are followed ensure that appropriate standards of conduct are complied with at all times achieve the highest possible standard of customer service and commitment to continuous improvement in quality and business performance ensure the efficient and effective operation of the reception greet customers and visitors in a friendly and helpful manner in person or by phone monitoring and controlling entry to the centre ensure all customer sales and bookings are managed correctly assisting customers in their choices ensure membership administration is managed correctly delivering the right choice of membership for the individual customers adopt a positive approach to saving members looking to cancel and drive retention adhering to fusion sales driving and reporting procedures undertake all cash handling and reconciliation procedures to ensure accuracy assist in the development and management of a wellbalanced activity and event programme ensure the safety and welfare of staff and users of the centre through the operation of all health and safety procedures and standards ensure that the centre is secure and maintained to the required standards of cleanliness and repair carry out dailyweekly and monthly building checks and communicating with the operations team and general manager any relevant findings or necessary corrective action assist in the effective operations of the activity programme by coaching teaching where appropriate establish and maintain good relationships with the general public ensuring that an appropriate ambience is maintained in the facility making customers feel welcomed and valued coordinate the efficient and effective deployment of the team to meet the financial and operational demands of the centre undertake relevant project work appropriate to the position as directed by the manager experienceskills and attributes first aid at work certificate essential current nplq essential pool plant operator qualification essential previous duty management experience sales knowledge and poolside operational experience understanding of membership management and retention systems experience of supervising a team including training development appraisals conduct management and motivating staff understanding of and commitment to equal opportunities and managing diversity knowledge of premises and equipment management including health and safety and maintenance understanding of relevant health and safety and employment legislation experience of key holding duties and responsibilities excellent oral numerical written skills and competent on word and excel responsible for maintaining all relevant qualifications and attending training sessions as part of normal working arrangements