chennai you may have to download a mobile app and checkin for an easy entry to your favourite mall but once there things will be different as malls reopen after nearly six months owners are going all out to give shoppers a safe albeit new techaided experience as they transition to the newnormal postcovidfrom foot sanitising mats uvbased baggage scanners appbased entry parking and dining purchasing through video calls to sensors that will keep a head count there will be a paradigm shift apart from implementing governmentmandated sops each of these giant airconditioned haunts have added features of their own at express avenue in royapettah visitors can place an order at the food court as they enter and collect it once its ready those scared of stepping into retail stores or food outlets can buy through video calls or through mall website every store will have a home delivery option they can also order from our food court online all omnichannels will be activated so people can do both online and offline shopping said munish khanna cro express avenue advt at phoenix marketcity and palladium customers may have to download nhance by phoenix smartphone app to plan trips as limited visitors are allowed the app will also assist in prebooking parking slots preordering food contactless payments and dining pooja patti centre director phoenix marketcity and palladium said at the entrance visitors will have to step on a foot sanitising mat and get their bags sanitised while they are screened through the scanner aibased technology will keep a headcount and keep updating it visitors will be expected to wear masks and maintain hand hygiene and social distancing while markers in lifts elevators and escalators and frequent disinfecting will among the measures followedhowever v muhammad ali coo retail prestige group forum malls said customers can still try out clothes in trial rooms or try out watches wearing gloves but clothes left by customers will return to shelves only after 48 hours after they are sanitized same goes for products returned for exchange he saidshopping hubs like t nagar and purasaiwalkam have adopted an only view before purchase method after losing business for half of 2020 shopkeepers have now pinned hopes on diwali much of the festival and shopping season is over we barely see 50 of the precovid crowd now diwali is our only hope this year said mohammad yusuf khan who owns two imitation jewellery stores in purasaiwalkam advt health experts said despite exhaustive sops to protect people there will still be a rise in cases as more relaxations are made with everything being started contact tracing will become difficult so we should now be looking at mitigation like improving sop for treatment and early identification said dr subramanian swaminathan infectious diseases expert tnn published on sep 1 2020 at 0300 pm ist telegram facebook copy link be the first one to comment comment now comments comment now read comment 1 all comments post post find this comment offensive choose your