we are currently recruiting for a team leader for our very busy clients located about miles outside of taunton due to this the successful candidate will need to have their own transport as this area is not accessible on public transport the main responsibility of the role will be managing a busy team of personal incident managers with overall responsibility for the teams performance the duties of the role will include but will not be limited to managing coaching and advising the team on a day to day basis being responsible for the accuracy of claims decisions managing a portfolio of the complex claims within the team ensuring targets and service level agreements are achieved handling escalated complaints production of daily management information and team services continually seeking to improve the performance of the team liaising with clients in a professional and efficient manner monitoring and auditing of team member activities and performance any other duties as and when required relating to special projects and key tasks the successful candidate should ideally be cii qualified to cert cii level however this can be completed within 18months of joining the company you should also have or more gcses c grade and above or a similar qualification to include maths and english and be able to provide high levels of customer service at all times previous experience in the insurance industry or complaint resolution would be preferred although not essential salary for the role is k depending on previous skills and experience we are acting as a recruitment agency in regards to this position