kolkata didikebolo the digital platform to reach out to cm mamata banerjee was launched on july 29 nearly a fortnight later the mass connect system helped rescue some people trapped in the karnataka floods the state disaster management department got in touch with the karnataka government and rescued the family after a call to the didikebolo helpline on tuesdaymy sister and brotherinlaw stay at kaida township near karwa city in north karnataka both were stuck at home during the floods there was no food or drinking water we tried to get in touch with the district collector and administration but nothing worked finally we called 9137091370 the helpline number the agency working to manage the calls registered my problem and said it would be sorted out soon the caller told toii called up on tuesday and was informed that the district administration had got in touch with the family and they were shifted to a safe house on sunday both were taken out of the area to the nearby town at karwa today i learnt that they had gone back home said the caller who lives at naktala a week ago when we got the call we immediately urged the disaster management department to take action as the caller said his relatives were without supplies for four days there was no connectivity and they needed immediate help the agency handling the calls saidas soon as we got the information we got in touch with the district administration of kaida and informed them about the whereabouts of the family after a few hours we learnt the victims had been rescued by boat and ferried to a safe place a senior official of the disaster management and civil defence department said the department was also informed that 20 bengali families who were stuck in the area had been rescued and another 14 bengali people stuck in kadur karnataka had been rescued in a similar manner on sunday