luxury europe specialist london experience the romance of paris the tasty delights of rome the urban lifestyle of oslo surely europe deserves more than a short break are you a reservations sales expert with outstanding knowledge of scandinaviabaltic regions europe reservations consultants are needed to join a luxury travel company in london this fantastic long standing travel company in west london offer luxury tailor made packages to worldwide destinations and are seeking an experienced luxury travel consultant to work in their europe department job description create tailormade holidays that exceed expectation by going the extra mile to take care of vip client travel plans from start to finish youll deliver exceptional service by building genuine customer rapport with boundless enthusiasm and your passion for the destinations you sell you will be required to do the following tasks to respond to travel enquiries in a friendly and professional manner with a positive cando attitude to go the extra mile to offer ideas and personal experiences to inspire members and ensure they get the most from their holiday to manage member expectations by keeping them fully informed of the enquirybooking process at all times to sell additional ancillary products such as car hire hotels and tours on every booking to administer any special request for the member including seats meals and frequentflyer mileage accrual to advise clients on visa requirements vaccinations to keep your productdestination knowledge up to date via online training supplier training and the travel media to be commercially aware of opportunities to increase sales margins and share ideas with your team to ensure that the booking process runs smoothly from the initial sale until the ticket documents are dispatched including predeparture and welcome home calls to ensure personal airline queues are actioned thoroughly at least twice per day and clients are updated accordingly to work as part of a team within leisure travel to proactively outbound call members to generate sales leads to achieve and exceed personal key performance indicators kpis to uphold the company standards at all times to provide a proactive cando travel service offering alternative options and ideas if the members original request cannot be fulfilled to deal with any enquiry quote or booking directly quickly and efficiently experience required professionaltechnical competencies proven sales experience in tailormade travel gds experience commercially aware in depth personal knowledge of the destinations you sell including scandinavia the baltic europe including france italy the mediterranean personal competencies you should be well travelled and passionate about the destinations you sell including scandinavia the baltic europe including france italy the mediterranean degree educated with excellent written and communication skills committed to high quality customer care and service excellence positive enthusiastic and outgoing personality must be very proactive and have a can do attitude great team player with excellent interpersonal skills confident and pleasant telephone manner with initiative to think on your feet great attention to detail patient persuasive reliable and trustworthy flexible approach