client manager background bluefin insurance services limited location london real estate salary up to per annum this vacancy is with bluefin insurance services limited who are part of the axa group main purpose of the role lead and direct the relationships for key property clients and develop business from these clients direct the delivery of customer service for these key property clients develop business from new sources referrals and recommendations the role key accountabilities key client and prospect relationship management service lead and direct the relationships for allocated real estate clients develop business from these clients generate and deliver business from new sources referrals contacts and recommendations in conjunction with the head of real estate practice head of client services and other client directors manage relationships with insurers ensure that existing and new business secured is handed over smoothly and is properly placed onto binders other bluefin facilities or placed onto the open market ensuring that the customer is treated fairly at all times identify service and proposition enhancements and build and implement these andor work in conjunction with the directors to implement these measures trading retention lapses customer satisfaction new business generation governance and process tcf measures including complaints file audits completion rates and performance e o risk management key responsibilities maintain and increase profit from existing client bank as evidenced by retention rates and commission develop strong relationships with key suppliers as evidenced by account size and profitability review insurer placements to ensure that best advice is offered at all times generate and deliver business from new sources referrals contacts and recommendations identify service and proposition enhancements and build and implement these andor work in conjunction with client directors and client managers to implement these skills knowledge and behaviour education cert cii minimum acii qualification desirable skills experience in managing and broking of large property portfolios excellent organisational skills to ensure that company processes and procedures are put in place self motivated excellent interpersonal skills able to deal with all manner of clients and suppliers it literate problem solving good organisational skills to ensure that company processes and procedures are put in place communicating influencing and relationship building forward planning team working experience thorough understanding of insurance products proven client management and development expertise customer service achieving results analysis and judgement leadership and development this job was originally posted as wwwtotaljobscomjobseekingclientmanagerjob