jaipur the new system launched by the health authorities to provide covid19 test reports through sms is facing technical glitches to resolve the issue the health department on wednesday held a video conference to identify the problem areas the system was launched on monday on a trial basis but has not been launched fully yet principal secretary health akhil arora held the video conference to streamline the entire process from sample collection till the dispatch of test reports the new automatic system of informing test reports has been designed with an aim to provide relief to suspected cases as they have to collect the report from the cmho office it was also designed to provide some relief to cmho office staff who have to distribute hundreds of reports daily also scores of people call the cmho office to know the results of the tests under the new system laboratories have been directed to login in the portal healthrajasthangovinrtpcr and at icmr portal and submit results of tests against the id generated for each individual sample the system is not fully automatic as the laboratory employee will have to click on the result positivenegativeunder process and invalid after the entry of the results a message generated automatically is delivered to the registered phone number of the patient or suspected case to whom the sample belongs it the technician or laboratory staff press the wrong key the message delivered to the patients contact number will show negative even though the patient was positive the health department officials discussed the issue and have taken measures to correct it before it is launched in fullfledged manner said a health department official however the health department has now taken it on priority to improve the entire system and to fill the gaps from sample collection timely testing and timely dispatch of test reports from laboratories and also sending correct information to the people about their covid test results