engineer to make decisions regarding changes and enhancements to the messaging infrastructure work together with the infrastructure management team and the messaging and collaboration engineer to make recommendations for enhancing the enterprisewide messaging and collaboration infrastructure assume a leadership role in the resolution of complex technical issues provides messaging and collaboration technical expertise to internal it groups and provide feedback and recommendations to management relative to the optimization of the enterprise messaging and collaboration environment ensure that business continuity disaster recovery and security plans are in place for the messaging and collaboration operating platform perform project implementation functions as assigned qualifications bachelors degree in information systems computer science or equivalent experience 5 years or more management experience at least 2 years of experience administering andor supporting a multiserver messaging and collaboration implementation preferably years equivalent educational or work experience strong knowledge of ms exchange and sharepoint strong knowledge of operating systems including windows 2000 xp and windows nt knowledge of networking protocols including spx and tcpip knowledge of internet and world wide web protocols excellent written and oral communication skills with a focus on providing quality customer service ability to work with minimal direction and manage multiple tasks simultaneously demonstrated ability to establish and maintain a high level of customer trust and confidence in managing a support team strong customer focus and ability to manage client expectations effective teamwork and excellent interpersonal and communication skills both oral and written in a multicultural environment ability to present and explain technical information in a way that establishes rapport persuades others and gains understanding knowledge of the concepts of notes application development and proven ability to support and troubleshoot homegrown applications preferred designation as a certified lotus professional desired benefits comprehensive medical dental and vision insurance life insurance for you and your family flexible spending accounts for health care and dependent care domestic partner coverage available in a variety of locations health and wellness programs employee assistance program short and longterm disability insurance paid holidays generous vacation sick and personal time policies pension plan b plan with employer matching contributions