with consumers already relying on the online buying experiences automotive dealers need to access curate and engage quality retail professionals who will be able to cater the consumer demands using evolved skillsets in the era of digitization new delhi auto retail industry will need 165000 people with new skill sets in the us by 2026 claims a study by research firm deloitte it also says that this sector will become the countrys one of the top 20 jobcreating industry by thenhowever there are challenges ahead for the sector with the implementation of new technologies automotive retailers are facing a serious problem as conventional skills are not anymore relevant the workers need to be reskilled to meet the changing dynamics advt the automobile industry is adopting several changes that include electrification of vehicles autonomous driving technology connectivity etctherefore the conventional showroom environment is constantly changing keeping pace with the everevolving consumer demand modern consumers are focusing on more transparency relevancy and maximised efficiencywith consumers already relying on the online buying experiences automotive dealers need to access curate and engage quality retail professionals who will be able to cater the consumer demands using evolved skillsets in the era of digitization read alsodealers catch a break as car companies cut productionauto retail sales continue to decline shows registration data q1 sales down 6 as the study says unless automotive dealers address longstanding customer concerns by improving the human experience they will risk losing sales this first thing to improve the human experience is to select the right dealership staffestablishing a humancentric experience could be challenging in the auto retail sector the study says one way to achieve that is setting and enforcing the tone from topdown across all parts of the dealership from sales to servicethe study further explains that many customers dont like the car buying experience at all as they find it timeconsuming and confusing it says 57 per cent of the participants said buying a car comes with too much paperwork while 42 per cent people said the process takes too much time to complete around 40 per cent of people sees the price haggling as a problem advt to address these concerns dealerships require dynamic talents as part of their frontline salespersons hiring the right talents and devising new ways to train them is one solution the auto retailers should focus on these include longterm career developments for individuals through flexible work pattern engagement programs instead of relying solely on a customer satisfaction survey etauto published on sep 2 2019 at 0217 pm ist telegram facebook copy link be the first one to comment comment now comments comment now read comment 1 all comments post post find this comment offensive choose your reason below and click on the submit button this will alert our moderators to take actions reasons for reporting foul language defamatory inciting hatred against a certain community out of context spam others report join the community of 2m industry professionals subscribe to our newsletter to