thane sundays derailment was no less an ordeal for the family members of the passengers on the illfated train by noon hundreds of family members and relatives thronged diva station to get primary reports of the mishap but complained of being stonewalled by the officials the station officials said they had no idea about the exact status of the mishap and gave us sketchy replies we were asked to contact the thane helpline said sanjay more whose relative was travelling to chiplun but station officials said they could only disseminate information that was made available to them it took us time to confirm the derailment as it took place in a remote area only after our officials visited the spot and gave their inputs could we inform the public later even the chairman of the railway board visited the spot said a senior cr official fearing the worst most families decided to go the accident spot in nidi village raigad district mulund resident sudhakar mahapadi was worried as he got no news about his two children who were travelling in the train but in different compartments for at least two hours as the train was crowded my daughter swapnali 18 was travelling in the ladies compartment while my son swapnil 22 was in the adjoining general compartment initially there was no communication with them finally around noon swapnil called me and said that they were safe they had walked 5km to the nearest bus stand and took a bus to chiplun said the relieved father the family of a senior citizen manohar pimpalkar who was travelling with his wife and grandchild were worried as the railways were hardly providing any information they were on their way to khed to attend a family function and were travelling in the fourth coach i hope they are safe said rajendra agate who was among the first to reach diva station to enquire about the mishap