capita ftse 100 and leading business process outsourcer is now seeking a 1st line support technician to join their team as a member of the team has been promoted up to 2nd line the 1st line team investigate and resolve issues via the telephone email fax and dealing with previously logged calls on the user support call stack you will join capita financial software business unit of capita group who develops markets and supports a suite of software for financial intermediaries under the quay synaptic and webline brands the core systems are built using filemaker net and web technologies these undergo continuous development in addition to the core products they undertakes individual client projects which include bespoke development andor complex implementations which require training consultancy installation and support the calls into the helpdesk could require anything from navigating through the system help with understanding how various financial products work within their software helping produce customer reports and general advice and guidance to help the client get the most out of their products this user support role will see you providing helpadvice and guidance on their suite of products the main duties will include resolving clients queries by telephone fax and email liaising with other staff members within the team to resolve queries loggingnotifying support manager of reoccurring issues keeping accurate records of the progress and processing of a call producing client facing user documentation any other duties as required seeking applicants with the following experience and skills computer literate microsoft office internet email strong customer service skills 1st line support experience either from helpdesk service desk or desktop ideally done software support understanding of sla s and call logging experience excellent written and oral communication skills excellent organisational and time management skills excellent interpersonal skills able to work well and methodically in a demanding environment willing to undergo crbcredit check if successful if interested apply now to avoid disappointment capita resourcing welcome applications from all suitably qualified people regardless of gender race disability age or sexual orientation capita resourcing is a trading name of capita resourcing ltd services offered are those of an employment agency and employment business applicants will be required to register with us