success the cbec has created a directorate of tax payer services to focus on tax payer outreach and more effective communication and response for the first time we have made goals so as to reach out to tax payers and get their views on our functioning this is an innovation shah said similarly a directorate of performance management to closely monitor the function of field formations is being created we will ensure that all the new directorates are little more than just old wine in new bottles he said adding that the department is strengthening its vigilance machinery the cbec in partnership with ficci and kpmg has also sent out questionnaire covering 40000 tax payer he said adding that the response would be used to deliver better and improve the departments mechanism