job description role and responsibilities working a queue system of allocated accounts calling customers with accounts in arrears chasing payment by telephone and correspondence preparing files for vehicle upliftlegal action responding to customer letter and email queries arranging payment plans progressing accounts to the next stage where necessary taking manual payments over the telephone taking inbound calls from customers regarding queries with their accounts chasing bounced and cancelled direct debits liaising with credit team and other departments regarding credit control queries any other adhoc duties as issued by credit manager preferred skills accuracy and attention to detail essential excellent timekeeping essential have the ability to work independently and as a part of a team essential assertiveness essential must be reliable dependable and committed to grow with the company consumer credit experience desirable experience and knowledge of hp financial agreements desirable but not essential travel required must be able to drivehave car