new delhi air india on monday said it will be using chatgptdriven chatbot and various other initiatives as part of modernising the airlines digital systems for which it has made an initial investment of 200 millionthe airline which has embarked on the vihaanai transformation programme said significant progress has been made in its efforts to modernise its digital systems landscape with multiple initiatives already completed and many more in progressit has already invested around 200 million in new digital systems digital engineering services and in creating an industryleading digital workforcethe carrier expects to sustain this pace of investment over the next five years as the transformation journey shifts from catching up with worldclass airlines to taking a leadership position by deploying the most cuttingedge technologies ranging from traditional digital technologies to modern generative artificial intelligence ai according to a releasebesides air india is exploring emerging trends such as the application of quantum computing to solve some of the most complex optimisation challenges in the industryon the customer engagement front the airline is deploying new technology systems including website and mobile app modernisation userfriendly customer notifications system chatgptdriven chatbot inflightentertainment system modernisation and customer service portal with realtime customer support request trackingalso such systems are new technology systems that will be used for digital marketing contact centre modernisation disruption management and selfservice reaccommodation customer feedback and analysisthe tata groupowned airline is also investing in building a cuttingedge digital and technology team with its presence in kochi and gurugram as well as in silicon valley in the united statesthe scope of the technology transformation at air india is extensive and covers every aspect of the airline including commercial engineering operations ground handling finance human resources and corporate functions we are adopting a cloudonly mobilefriendly designrich aiinfused digitalfirst approach to all our technology initiatives that we are executing with speed air indias chief digital and technology officer satya ramaswamy saidamong others air india is focusing on having common systems across the fullservice and the lowcost segments to gain from economiesofscale and economiesoflearning across all the group airlines driven by common platforms and a shared worldclass teamfour airlines are part of the tata group air india air india express aix connect and vistara a joint venture with singapore airlineswith respect to employee empowerment the airline said new technology systems will be deployed for modern secure digital workplace tools employee engagement and selfservice portals mobile devices for pilots cabin crew and airport operations crew automated crew pairing and rostering and crew management and crew disruption management among othersfor operational improvements air india is modernising various systems including passenger service system and departure control system sales system engineering management system turnaround management fuel management and sustainabilitytata group took control of air india in january last year