our client delivers an exceptional service experience through the passion of our people in a number of exciting fields including sales of fashion clothes he provides support across different languages and work together in a challenging vibrant and multilingual environment his culture is reflected in his people and their attitude to build the skills required for the job all employees are challenged to exceed the parameters of their day to day job by helping us and our clients exceed customer expectations our dress code is relaxed and we value the respect of others position the german customer service will be in charge of provides a warm friendly and personal inbound customer service to prospective customers through inbound voice email web chat and social media in both german and english takes the opportunity to shine through every interaction by showing a lively interest in customers having a natural approach in communication becoming a local expert and being an advocate for the brand leads the team in providing professional expertise and embracing the client brand in every interaction with the customer making it an individual experience adherence to agreed processes service level agreements and driving and exceeding individual and team targets proactively seeks ways to improve the customer experience through each interaction takes ownership to enhance own learning to ensure sufficient knowledge to excel in the role multitasks and adapts to a fast paced environment continuously searches for improved ways of responding to customer needs through all contact channels proactively seeks feedback on ways to improve individual and team performance requirement the german customer service is fluency in written and spoken english and fluent in either german customer focus 6 months experience in telephone or face to face customer service building relationships with the customer specialist expertise genuine interest and passion for fashion has an awareness of promoting the client brand he is understanding of social media platforms working with others demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale planning organizing ability to multitask on various contact channels to achieve personal and team targets plans and prioritises workload in accordance with contact volumes effective communication excellent communication skills both verbal and written resilience demonstrates resilience and ability to work on own initiative problem solving demonstrates problem solving and shares best practice with the overall customer experience focusing on customer engagement responsibility for results demonstrates ownership and accountability to achieve deadlines and targets takes ownership to increase knowledge of the brand integration the german customer service will follow training in english over 12 days if you feel that you are suitable for this job position please send your cv to my email florianfmgirecruitmentcom or contact me for further details for this position on alternatively if this isnt the job you check out our website for more available positions at or try our facebook page best of luck