12 month contract in dublin euros per day ftt service engineer the core skillset for this requirement is windows with indepth knowledge in sql and iis perform first touch team ftt functions managing escalated incidents from automated monitoring or from other engineering teams manage assigned incidents and update status on all queued items in daily handoff report respond to monitoring alerts and resolution within any applicable ola or sla for the service execute all change management approved by the admin on duty aod team for execution by ftt responsible for site availability participate in post mortems conducted for outages participation in web siteserver restoration and root cause analysis as part of problem management provide weekly and monthly scheduled reports including utilization metrics and service health metrics as directed regularly and promptly update tsgs other operationsprocess documents execute and assist standard itil operating procedures and best practices standards file bugs where procedures are not clear agile in adoption of new sops provide operations support during shifts provide x 7 pageroncall support for sie service impacting events perform password changes based on documented procedure perform regular monthly audits and cleanup of hardware assets software configuration and other related audits based on processes and requests from office shared operations ex documentation audits bcp eventsincidents access and security deploy and configure service components resourceskill requirements ftt se indicative skill sets of resources are as follows degree in computer scienceengineering or equivalent experience indepth knowledge of microsoft windows server system products owindows current released versions previous release version osql current released versions previous release version oiis current released versions previous release version o years of experience in supporting and maintaining enterpriselevel environments using these products experience or working knowledge of scripting languages o powershell tsql and other applicable scripting languages working knowledge and experience working with sharepoint hyperv working knowledge and experience working with microsoft systems center operations manager oscom 2012 previous release version ability to quickly diagnose troubleshoot and resolve complex environmental issues in production and test understanding of standard online service support model experience with networking security application load balancing of bigip current previous release version mcp certifications or equivalent experience strong written and verbal communication skills in english strong critical thinking skills able to operate in complex highlysecure and highlyavailable operations environments and interact with the technology domain experts required to maintain those environments ability to executemanage multiple projects in parallel and escalate to fte admin on duty aod effectively cv s to grahamewilliamssecrecruitmentcom this job was originally posted as wwwcwjobscoukjobseekingsqlandiisengineer12monthcontractindublinjob