chain adds the most important point is that once something is written about you online there is no going back on that the information is out on a public domain and before you can even think of how to respond the damage is done however even in such cases we try to address the grievances of the customers by being as neutral as possible we have been forced to offer free meals invite them to try the dish again on the house of course and weve tried to respond to common queries but you cannot ignore whats being said about you online online presence helps in surviving the competition aparna andrews from biryani blues says these days online presence for a restaurant is not just a choice its essential people will search for you online before making an order and if they cant find a web page or a profile then itll be assumed that youre either of really bad quality or have shut shop in gurgaon so many restaurants keep opening and closing down so the visibility factor is very important if youre able to reply to a review done by a customer then theyll remember you and come back for another order otherwise you can just be lost among the many other joints which offer similar cuisines and deal with the same customers as you do ila prakash singh from truffle tangles says in gurgaon there will always be other people doing the same thing as you so online presence helps in attracting attention to your product once a customer has tried your product then getting them back is stage two there are so many gurgaon food groups online that its important that you track them and read what people are saying about you or what is it theyre looking for and then provide them with that my clientele has increased manifold since i launched my facebook page and became active online some names have been changed tnn published on sep 9 2013 at 0546 pm ist telegram facebook copy link be the first one to comment comment now comments comment now read comment 1 all comments post post find this comment offensive choose your reason below and click on the submit button this will alert our moderators to take actions reasons for reporting foul language defamatory inciting hatred against a certain community out of context spam others report join the community of 2m industry professionals subscribe to our newsletter to get latest insights analysis download etretail app get realtime updates save your favourite articles scan to download app gurgaon restaurants homenewswhy gurgaon restaurants cant afford to stay offline