it support analyst night shift windows desktop troubleshoot helpdesk financial services technical support microsoft infrastructure guildford k shift allowance package it support analyst night shift windows desktop troubleshoot helpdesk financial services technical support microsoft infrastructure guildford k shift allowance package a leading supplier of trading technology to the investment banking sector is looking for an experienced it support analyst to join their team in guildford surrey you will be primarily supporting clients in the us and asia but will also include support for uk and europe overnight covering a flexible shift pattern from approx 1100pm to 800am my client supplies complex software to the investment banking sector of financial services and is rapidly expanding on the back of a highly successful 2011 and 2012 with a growing client list and more clients overseas they have a requirement to provide dedicated support overnight this has been historically covered by the existing support team on a rota basis but now requires a full time analyst you will be trained in my client s solution and will then provide helpdesk support via telephone and email using a ticketing system and by using your own prioritisation skills you will cover a range of technologies including but not limited to windows operating systems server hardware network infrastructure internalexternal backups and disaster recovery hardwaresoftware upgrades this is a brilliant opportunity to gain a foothold into the lucrative investment banking financial services it sector with a growing company that has a track record of offering fantastic professional development to its employees you will work on a broad range of technologies and be assisted by a supportive team to be considered for this role you must have the following live locally to guildford minute journey maximum have 23 years of relevant it support experience be familiar with help desk processes including sla agreements experience working with the technologies listed above it is essential that you live locally to guildford candidates who live further than a minute journey away from guildford station will not be considered to apply for this role please contact lee harding at harrington starr click here to contact this recruiter it support analyst night shift windows desktop troubleshoot helpdesk financial services technical support microsoft infrastructure guildford k shift allowance package it support analyst night shift windows desktop troubleshoot helpdesk financial services technical support microsoft infrastructure guildford k shift allowance package