mumbai bank of america bofa has added around 3000 more jobs in india during the pandemic and the country has outshone the world because of its ability to thrive in chaos a top official saidthe pandemic presented a chance to take leadership roles as there were no business continuity plans bcp prepared for a scenario where the entire world gets locked in the usheadquartered financial institutions country head for india kaku nakhate said speaking at an event hosted by ciii think in this covid time we have been able to add around 3000 jobs in india we have taken a lot more work in india nakhate said adding other multinationals have also witnessed similar additions in jobsshe cited the jump in retail and small business loans it has done in its home market of the us during the pandemic pointing out that some of those loads have come into indiait can be noted that typically a lot of multinationals deploy staff in india to carry out critical backoffice work on processes from india because of the cost advantageindia outshone many of the other countriesindians can thrive in chaos and i think this is the first time in the world where everybody had to thrive in chaos processes had to be invented and i think that is where india outshone nakhate saidthe bank is reported to have 23000 people working out of what it calls global business centres mumbai hyderabad gurugram and chennai and has also opened an office in the gift city to carry out activities for its worldwide operationsnakhate said the first task after covid struck was to create ecosystems that can sustain client interaction which was followed by strategies to ensure employee safety and wellnessthe global presence of the bank gave it a lead because by the time the lockdowns happened in india it had processes in place on how to operate she saidthe first fortnight after the lockdown was devoted to own staff movement of critical systems to homes and making large corporates understand about liquidity preservation availing credit lines and building resilience she saidshe said india took time to announce the loan repayment moratorium and also the nonperforming assets recognition norms and added that in the face of fears about a rating downgrade the bank also spoke to the finance ministry rbi and sebithe targeted long term repo operations tltro facility opened by the rbi was a welcome move and got the local debt markets going she addednakhate also appreciated the role played by private equity funds by pumping in over usd 47 billion into indian enterprises during the pandemicshe said corporate boards have started discussing the environment social and governance esg themes but need to do a lot more on diversity and inclusion