affecting various components of the process like far so trying to reach the provenance of a problem rooted in a policy anomaly means decoding a maze of bylaws in an era marked by ease of everything why not make ease of the buyer a priority and put everything from policy to process with an easy tracking mechanism on a government or the rera portalconfidencethe ncr real estate market hasnt inspired confidence for years housing projects have been running years behind schedule while those like jaypee infratech and amrapali find themselves in lengthy courtmonitored resolutions for buyers its a wait that has seemed interminable but the demolition of the twin towers shook confidence at a different dimension because it had all the procedural approvals the process itself didnt stand the test of judicial scrutiny the cavein at paradiso also shook the trust factor in the process the state governments have a job on their hands to set this right confidence will come when the process is clear and effective ensuring timely delivery of houses and giving buyers singlewindow redress for homerelated complaints will go a long waycertification is your new flat safe to move in are all the amenities you were promised in place are all the lifts functional is the fire safety apparatus working fine its natural for you to have these questions for a place you will probably call home for the rest of your life and its the job of the realtor and the government to give you transparent answers but after the chintels paradiso cavein pic above basic trust in a document that tells you the house is fine to move into the occupancy certificate or oc was shaken the tragedy also amplified similar complaints of construction flaws at scores of other societies resulting in structural audit policies being formulated both in gurgaon and noida but while an audit mechanism is reassuring the question about how to plug gaps in the process to issue ocs is yet to be answeredcleanupthe up governments decision to table the cag report on noida in the state assembly was a statement of intent it also proactively formed an sit and set up an inquiry after the sc directed prosecution of officials who facilitated the twin towers the cag was scathing audit found significant lapses in the policies failures were observed at the level of noida board its management and officials it said the state is yet to come out with a roadmap for a reform of the noida authority in haryana the role of officials in the town and country planning department has been repeatedly questioned by buyers