closing domestic call centre operations half of them argue that workers in other countries offer better skills for the money but not everybody believes that outsourcing and offshoring are the solution nearly twothirds of all firms polled for the survey have no plans to offshore their call centres they give three key reasons for not making the move call centre operations are part of their business core function they are worried about the risk of going abroad they fear that they will damage their brand if they join the offshoring drive the survey was conducted by sunovate on behalf of dimension data and is based on indepth questionnaires of 166 call centres in 24 countries and five continents what are your experiences with call centres are you happy to listen to vivaldi or greensleeves or do you want an immediate response and if you work in a call centre did your training prepare you for your job