rohit chaudhary founder ceo etechies on how small businesses and individual users are opting for professional service providers for technical supportorganised technical support is all about providing a professional multitiered onsite online or instore support to individuals and enterprises in case of any technical hardware or software failure consumers and small businesses today look at technical support as a onestop shop for all their it requirements be it support services product or even it consultancy it is no longer the prerogative of large enterprises to seek and execute cuttingedge technology and support to enhance business goals small businesses and individual users too are looking towards accepting an organised professional technical support service provider within the ambits of their core business there is a big transformation happening in these businesses in terms of going online with cloudbased services and automating the internal operations industry status with more than 25 million smes forming the core backbone of indian gdp contributing greater than 40 and less than 20 of these smes being ict enabled there is a huge potential in this industry the technology support services market for the consumer and smes in the indian domestic space is in excess of a billion us dollars perannum this is growing at a compounded annual rate of 2025 every year the consistent overall growth of the indian economy of over 8 every year for the last decade has fuelled a consuming class culture within the indian diaspora with over 300 million consumers there is a greater need to provide the framework for technology support growth areas an increasing dependence and adoption of newer technologies computers electronic computing devices like ipads etc mobiletelecom revolution etc is driving the need for technical support gone are the days when one would have waited for days to get their system up and running today solutions need to be provided within hours businessesindividuals are looking for service providers with efficient workforce and at the same time most advanced tools available to resolve their problems remotely and instantly skillsets required freshers entering this space must have a solid academic base students with a background in btech bcamca hardwaresoftware diploma can get into this area one should love technology and be a quick learner to excel in this space the practical aspects of the job an ability to analyse and execute lasting and effective solutions to drive the customer experience are areas that matter on many occasions handson experience covers for the lack of academic certifications we as a business are always on the lookout for professionals who might be working at the local hardware store but may have the potential and the eagerness to grow in the right environment remuneration typically remuneration for freshers ranges between rs 10000 and 15000 for people with experience the starting salary would begin from rs 20000 and above depending on the organisation they work for based on ones performance the annual salary increments could be between 1520 with experience freshers can