to enhance the user experience endtoend services such as quote customization lease contract management and alerts for scheduled maintenance and contract renewal can be offered through online portals and dedicated smartphone applicationsstrategic partnerships can be established with firms that are experts in digital transformation and ai technologies aibased advertisements that target potential customers with the right products and analyse vehicle models that have the most online visits offer demand insights and help companies leverage their business models conclusions and outlookthe indian light vehicle leasing market is expected to grow at a cagr of 53 from 2020 to 2025 the growth of operational leasing in the company car segment will be slow yet evident with the covid19 pandemic opening up some opportunities companies will hesitate to sign new contracts or renew their fleets due to the prevailing uncertainties outright purchase is expected to register a consistent 91 share approximate in the company car market until 2025 private leasing will be a new growth opportunity in the indian light vehicle leasing market operational leasing will singlehandedly drive market growth as most customers are not ready to own a depreciating asset frost sullivan expects private leasing units to grow four times by 2025 from 2020 levels the xev leasing growth is expected to be slow due to higher costs and faster depreciation as change is inevitable in terms of moving to a green environment the development of adequate charging infrastructure government incentivessubsidies and attractive pricing will provide the initial momentum digitalization can be used as a tool to gear up for growth in the leasing market robust digital platforms will also reduce the friction with customers in terms of the various procedures associated with leasing a vehicle soon this value addition will become a necessitydisclaimer abishek narayanan is research manager mobility practice frost sullivan views are personalalso read opinion how new business models transform car aftermarket in indiain line with the nine game changers in the next decade for the indian automotive industry the aftermarket is a key focus area over the past 10 years most oems in india have provided a warranty cover of 3 years on new car sales during this period almost all car owners opt for authorized oem networks to meet their vehicle service and repair needs this consumer behaviour is invariably driven by the free service packages that come with a new car and the fear of vehicle warranty getting void with unauthorized service and repairs this more or less defines the indian car aftermarket scenario for the initial years of vehicle ownership however this changes dramatically once the free services are over or the vehicle goes out of warranty vehicle servicing and aftermarket is going to be the next target of innovations where traditional players and new entrants will collaborate with each other and use new business models and technology to provide the best after sales experience to the customerssee more details explained why new car sales are declining while used cars are gathering steam