the company our client is a global heavy weight supplying it services outsourced business processes services for leading global organizations that provide a fullspectrum of consulting technology and business process outsourcing product and engineering solutions vertical markets include insurance and healthcare banking and financial services life sciences manufacturing retail distribution and logistics media entertainment leisure and travel communication energy and utilities federal government and independent software vendors due to expansion they are looking to hire a director professional services based in london and the home counties the role the purpose and remit of the director professional services role leading managing solutioning and delivering a spectrum of business process improvement and optimization services including it business management business case for technology investment financial analysis it strategy business architecture roadmaps and package selection organization change management and program management working closely with internal client teams to identify business development opportunities developing publishing and promoting points of view on industry functional or technology areas developing and managing reusable technology and process integrated solutions itops undertaking performance improvement diagnostic and business process definition engagements requirement gathering studies cost of ownership and impact assessment studies playing a lead role in identifying areas of improvement defining the change areas defining kpis and developing mechanisms to track and monitor the above areas planning and leading multidisciplinary teams developing and managing all stakeholder relationships including appropriate members of senior client management gaining their respect and confidence handling aspects of program managementproject managementchange management the candidate the director professional services skills and experience include it consultancy or it process experience in industry specific processes across the communications value chain business technology consultancy experience in it strategy business management it financials project portfolio vendors governance risk compliance vendor management processes knowledge of cmmi cobit and itil frameworks preferred working knowledge of an erp leading packages sap oracle peoplesoft experience in application portfolio prioritization application and infrastructure outsourcing business analytics subject matter expert in web cloud computing employee computing experience in organization change management developing and leading a team of consultants experience developing key relationships and originating and delivering consulting engagements globally forecasting and delivering against revenue utilization and profit targets degree qualified candidate the rewards in return the director professional services will receive an excellent package including up to k salary plus excellent bonus and benefits our client also offers excellent career progression opportunities if you are interested in this position please email us your cv