purpose to manage the handover of all new product and service solutions to the delivery departments and sales marketing facilitate ongoing testing for all team software products encompassing all modifications and bug fixes duties the ongoing user acceptance testing of all software products encompassing all modifications and bug fixes maintenance and upkeep of test management system to include the suggestion of process improvements and efficiencies where appropriate liaison with the development and support departments to ensure delivery of bug free applications software modules and services design preparation and production of user documentation including online documentation videos and any other media as required the production of all documentation for software service packs and full releases input in to the design and development of new products including provisions of acceptance criteria to the development department configuration of software products including analyses templates schemas permissions not including accounts links building of software installation packs to handover to delivery departments assist in the creation of software support documentation for internal and external use when required provision of internal training and literature on all aspects of software products for sales marketing and delivery departments support and attend customer workshops and user group conferences as required to assist with the implementation of cross company projects as required to assist the solutions director with any other duties as required skill and experience strong oral and written communication skills ability to work under pressure to tight timescales ability to plan and organize ability to analyse and optimise software functionality ability to demonstrate qualities in the areas of customer services and teamworking strong logical and effective problem solving skills higher qualification in computing or mathematical discipline qualification in software development or software testing experience in an it helpdesk environment experience of video editing tools and publishing imaging applications experience of software testing