lucknow as lpg distributors struggle with the complicated process of collecting know your consumer kyc forms from dubious consumers they are now facing new problems everyday there are cases where the original subscription voucher sv owner of the connection is no more but the connection is being used by the heirs the connection has been passed down generations without furnishing any proof of death or the claimants relationship with the owner an oil company official says the consumers must realise a cylinder is not an item or an article it is a license issued for lpg consumption if the owner has expired the license cannot be used freely by his next generation instead it needs to be either surrendered or transferred legally using somebody elses connection is illegal even if the owner is your blood relative uttar pradesh has around 136 crore lpg connections out of which around 1520 per cent connections have been passed on to heirs without any official transfer when the ministry of petroleum and natural gas announced subsidy cap on cylinders and a number of strict regulations after that including submitting kyc forms many such cases and problems surfaced which had remained unnoticed until now normally a connection is in the name of the head of the family if he dies people never bothered to register his death and his connection was passed on to his next generation and so on without even caring to get it transferred legally all of a sudden such cases have sprung up from nowhere we are facing up to four such cases in our office daily while checking the kyc forms said a distributor to deal with the current confusion prevailing in the sector agencies are issuing nonsubsidised cylinders to consumers for the time being irrespective of consumers genuineness an official said this is a measure to ensure that no one gets subsidised cylinder on false claims right now we are not sure whether the connection is genuine or not because we are still in the process of preparing our kyc database to do away with any mistake this is a temporary initiative as per industry sources about 90 per cent consumers are being given nonsubsidised cylinders to minimise chances of error the companies would soon adapt to new software that would compile database of all the three oil companies and would weed out duplication and defaulters once our system is upgraded with this software we would easily know who are genuine and viceversa we would be able to give the three subsidised cylinders to consumers which have been earmarked for the second half of 2012 2013 he adds the ministry had announced a clearcut policy for such gifting and transfer cases towards the end of october the new consumer will have to submit the death certificate of the original owner his relationship proof with the same and an affidavit prepared on the preset format of the company if the ownership transfer is among blood relatives there is no charge