be sent as an sms in addition the helpline number 138 will address complaints relating to cleanliness food and catering coach maintenance medical emergency linencomplaints can also be lodged online by logging on the website of the indian railways catering tourism corporation at wwwirctccom complaints can also be registered in complaint books available with the party car manager the train superintendent and the guard harsha shah of railway pravasi group said passengers should insist on proper receipts of the food items and beverages they purchase during train journey if passengers demand legitimate bills from pantry owners different malpractices can be curbed also railway authorities should give wide publicity to the rate chart and display it in every coach of the train she said shah said having legitimate bill in hand would also help passengers in lodging complaints related to overcharging or quality of food served in trainswhen contacted rajesh shinde spokesperson of nanded division of south central railway said passengers should register complaint through dedicated mechanism provided in case of any grievances related to pantry services we officially receive very few complaints from passengers at our end we have issued strict warning to pantry owners to comply with the norms and standard operating procedures a special drive was also conducted recently after complaints of overcharging of packaged water were received a fine was imposed on the errant vendors he said