new delhi minister of state for railways suresh angadi on tuesday asked officials to travel in all classes including the general class coaches and take passenger feedback with an aim to improve cleanliness hygiene and other servicesthe direction came during a review meeting chaired by railway minister piyush goyal and attended by general managers gms of zonal railwaysproduction units divisional railway managers drms through videoconferenceduring the meeting angadi asked the officials to ensure that the railways reaches to the poorest of the poormost of the trains have vestibules so travel in all classes including the general class see if the toilets and coaches are clean speak with the passengers get feedback submit reports so that corrective measures can be taken safety cleanliness and hygiene in railways should continue to be key focus areas the mos told themhis suggestion follows chairman railway board vinod kumar yadavs instructions to officials monday to travel by trains on official tripsgoyal also called upon the zonal railway officials to work as a team to achieve ambitious targets set by railway boardyadav asked the gms to closely monitor projects related to safety in train operationshe emphasized on elimination of manned level crossings and construction of road over bridge robsroad under bridges rubs at a swift pace in each zone in the last two months 229 mlcs have been eliminated as compared to 65 in 201819 according to official datayadav also directed gms to enhance their efforts to further improve punctualityhe stressed that zonal railways should plan safety and infrastructure works in a coordinated manner so that contiguous works are taken up together on a particular date or period so that the adverse impact on punctuality be mitigatedon monday the railways instructed its general managers to ensure that their officers travel frequently by trains during official tours and submit reports on condition of coachesin a letter addressed to all general managers of zonal railways the railway board chairman had said that the officers should also interact with passengerstravelling by train is an opportunity to gain firsthand insight on the actual conditions in respect to our services this alone can provide us moments of truth with our passengers and customers and equip us with invaluable knowledge to continuously innovate and improve our services yadav had said in the letter dated june 13