mumbai thirdparty administrators the backbone for servicing health insurance claims are finding it difficult to move people amid the lockdown although the government has exempted insurance services from the lockdown instructions have not percolated down to the police to allow movement of tpa staffwe have enabled workfromhome for our 150 doctors for authorization of cashless claims but we still need to man our it and call center services said pawan bhalla ceo raksha tpa bhalla said that he has already written to the insurance regulatory and development authority of india and to the general insurance council about the problem that they are facingraksha managed to clear around 150 cashless procedures on tuesday our operations were scattered to network with the hospitals we are now creating three hubs in delhi indore and bengaluru said bhallaanother challenge is procuring it hardware to enable people to work from home we have found a provider who has the laptops but getting them is a challenge said bhalla the prime minister in his address to the nation on tuesday asked citizens to avoid elective healthcare procedures that could be postponed during the coronavirus crisisraksha which is the largest tpa has not seen a single covid19 case come up under mediclaim right now most of them are being treated in government hospitals i spoke to some of the hospitals that had created private facilities for treatment most of the cases that had come up were cold and cough where the patient was worried about the virus said bhalla