chennai kotak mahindra bank has introduced video kyc for new customers to open a fullfledged kotak 811 savings accounts this initiative presently being launched on a pilot basis for savings accounts is in line with kotaks digitalfirst strategy and is a starttoend fully integrated zerocontact completely digital and paperless account opening the video kyc process to onboard new customers will be extended to other products in a phased manner in january 2020 the reserve bank of india amended the know your customer kyc norms and introduced the videobased kyc option to onboard customers kotak is the first bank to integrate the video kyc process in the account opening journey with video kyc verification of kyc documents and recording of the customers signature are completed via a video call with the bank eliminating the need for a visit to a bank branch or inperson interaction biometric verification or sharing of physical documents after the video kyc is completed the customer gets a fullfledged bank account with no restrictions on deposits or account balances shanti ekambaram group president consumer banking kotak mahindra bank said in the new normal world that we must now adapt to in the aftermath of covid19 kotaks emphasis on digitalfirst initiatives takes on even more meaning in this context video kyc can prove to be a game changer where customer verification is completed from the comfort of ones home or office without the need for a physical interaction