supply chain moving regional front line employees were authorized to take action to resolve unexpected problems such as road blocks health checks for drivers and community shutdowns this ensured that they were able to continue to deliver to even the most remote locations across chinaleaders we interviewed believe that this reduction in organizational bureaucracy will facilitate increased collaboration and execution crucial enablers of innovation at speed and scale5 find new ways to collaborateachieving desired changes in a timely manner often required collaborating in new ways with external partners including customers suppliers regulators and even competitorsmovie studio huanxi media group stood to lose millions on lost in russia a film timed to release in theaters during the peak chinese new year holiday season with movie theaters closed the company struck a deal within 24 hours with bytedance owner of tiktok and other video streaming apps in china to livestream this movie and other content across its platforms earning huanxi 91 million and netting the film more than 600 million views within two daysour respondents also noted the need for swift internal reorganizations with leaders and employees cutting across traditional silos to set up agile project teams to solve problems as they cropped uptripcom group a leading travel agency felt the impact of covid19 early with millions of travelers cancelling their travel plans during the countrys peak travel season stepping up to the challenge each department it customer service commercial legal affairs finance and communications played an important role in responding to the evolving situation it streamlined cancellation requests by developing a new oneclick application while the commercial team reached out to partners across the world to standardize cancellation policies for users the communications department worked closely with it to ensure the latest information and policies were made available to users in a timely fashion while finance coordinated refunds to users throughout this the facilities team worked to ensure the safety of employees who had to come into the office to access certain systems this crossdepartmental collaboration was critical in helping the firm respond with its reputation intactwe heard from many firms that leadership and hr are striving to sustain their newfound agility by redefining job responsibilities and work processes to encourage collaboration across functions6 formalize and enable remote workremote working was rarely practiced or supported in china prior to the pandemic given that the 9to5 work day was unlikely to transfer from office to home environments managers needed to accommodate within reason varying work schedules based on personal circumstances and constraints more selfmotivated and outcomefocused individuals were able to make the transition seamlessly but others who were more comfortable operating in a traditional commandandcontrol mode needed training to be effectivethe chinese division of bosch a global technology and services supplier had to instill a new understanding of trust training its managers to work and manage remotely and emphasizing a resultsdriven approach over the outmoded presencedriven model7 support lifelong learning at scalemost of the leaders we interviewed believe that lifelong learning