bhopal the railways passenger reservation has kept pace with technological advancements and has improved passenger experience in booking tickets but the train and seat availability enquiry at habibganj station is dependent on archaic computers while the reservation counters have latest computers those at enquiry are almost twodecadesold and slowthe screen on which seat and train availability enquiry is made is hardly visible to passengers besides it is very slow and irks passengers during tatkal booking and peak hoursthere are 12 reservation counters at the station and one enquiry counter for seat availability query computers at all ticketing counters have been upgraded as per requirement but that at the enquiry and that with the chief reservation officer rachna tyagi are obsoletei tried checking the seat availability during tatkal reservation hours thrice i failed to read anything displayed on the screen its difficult to open the irctc website during tatkal hours on mobile phones and this also failed said aman singh a passenger travelling to lucknow on tuesdaythe keyboard buttons are broken on this computer and its nothing more than a box it is better if they revert to the manual system said sneha katare another passenger at habibganj stationhowever the officials shrug off all criticism and say they are comfortable handling themwhile talking to toi rachna tyagi said yes these computers are really old but we are comfortable working on them there are only two systems that are old and all other employees have new onesthe one at enquiry is old because we had a new machine kept outside for convenience of passenger but they started using it roughly so we had to remove it and replace with old system tyagi said