pune the hotel and restaurant association of western india hrawi has issued a letter to its members advising them of the standard operating procedures to be followed for the safety of staff and for a good customer experiencehotels and restaurants in maharashtra have not only opened for business but are also assuring patrons watertight precautions for ensuring their health and safety with the onset of the holiday season and diwali just a few days away the hospitality industry in the state is all geared up to make up for the lost time and business we have been preparing throughout the lockdown we were the ones to host doctors and other health staff during the worst phase of the pandemic we have learnt adapted practiced and then opened our doors to guests it is now holiday season and we welcome all vacationers to stay with us at our hotels and dinein at our restaurants without a worry within our premises guests health and safety is our responsibility the hospitality industry is ready to welcome patrons for safe dining and guests for safe staying said sherry bhatia president hrawihotels in the state have made elaborate arrangements to host guests keeping in mind the safety and hygiene aspects he said