landlords starting with contacting the private partner and installation housing office babb said if that does not resolve the issue the resident can approach the installation commander andor the local inspector general to file their complaint the projects strive to provide quality housing where military families will choose to live that provides residents a safe and enjoyable living experience to include addressing any resident concerns in a timely manner she said in addition to military spouses the presidents of five of the top private military housing companies and department of defense officials testified on wednesday all pledging to work to remedy the deteriorating conditions of base housing we are deeply troubled by the recent reports highlighting the deficient conditions in some of our family housing army secretary mark esper and gen mark milley chief of staff of the army said in a joint statement it is unacceptable for our families who sacrifice so much to have to endure these hardships in their own homes our most sacred obligation as army leaders is to take care of our people our soldiers and our family members we are fully committed to providing a safe and secure environment on all of our installations the statement continued we have directed an inspector general investigation and have taken other actions we will hold our chain of command and private contractors accountable to ensure they are meeting their obligations to provide safe highquality family housing