our client has an exciting opportunity for a helpdesk administrator to join their business based in oldham paying between our client is a responsible service provider and partner investing in infrastructure projects and partnerships that make a difference in health social care education leisure libraries accommodation and affordable housing and for the emergency services helpdesk administrator job summary the helpdesk administrator will be responsible for the facility management services provided by our client on behalf of community 1st oldham this will be specific to the current property portfolio in oldham stockport sheffield and cornwall as a helpdesk administrator you will be responsible for the efficient delivery of all requirements within the office this will include the prioritisation of registered faults compliance with all defect management processes and maintaining strong communication links with the management team and clients you will also work as a positive team player demonstrating mutual respect and integrity for others whilst maintaining open and effective communication at all levels within the business helpdesk administrator main duties and key responsibilities you will answer out of operational hours calls from tenants reporting faults within their building log jobs on the fm support system host and escalate the fault to the on call engineer and duty facilities manager action all written fault notifications from tenants and prepare dailyweeklymonthly performance reports issued to the respective facilitiestechnical facilities managers general typing of correspondence and reports ensuring the correct template cando attitude full clean driving licence helpdesk administrator benefits competitive salary opportunities for career progression access to company health insurance company life insurance policy childcare vouchers eye care vouchers stakeholder pension payment of relevant professional subscriptions 20 days holiday bank holidays fte equivalent to apply for this exciting helpdesk administrator opportunity please click apply to send us your cv and cover letter