gurgaon more than 70 people protested outside the office of a citybased travel company in sector 15 on saturday alleging that the firm had committed fraud while arranging membership plans and booking tours the protesters said that the company jukaso journeys had offered a 25year membership for rs 2 lakh under which members would be entitled to a sevennight vacation every year and would get to choose from 15 destinations across the country for the holiday they however alleged that the company did not provide reservations in hotels at the desired destinations even after charging the full amount some customers accused the company of providing reservations in lowbudget hotels after promising a stay in premium hotels i took a membership in 2013 and have availed myself of three trips since then out of the three two trips were horribly organized and it was very unpleasant and risky for me and my family said moon chawla a sector 70 resident some of the companys customers from other ncr cities also joined the protest a senior citizen who did not wish to be named had travelled all the way from noida the company gave in writing to me that my money would be refunded by july however the deadline given by them has passed and my money is still stuck he said rajiv khanna chairman of jukaso journeys told toi we are open to discussing the issue with each customer individually and refund them as per the policy the refund cant same for all the customers as many of them have availed themselves of the services