summary our trainee managers assistants are both flexible and adaptable with a real ambition and desire to progress within the company they are highly involved in the coordination of shop initiatives through both merchandising and marketing if you enjoy sport and interacting with people and are passionate about providing excellent customer service in a fun and friendly retail environment this may be the role for you responsibilities you are an experienced customer service professional and will be responsible for showing our customers the coral experience by providing exceptional customer service at all times whilst understanding and complying with all gambling commission regulations this role includes having increased responsibility as you will manage the shop in the absence of your deputyshop manager you will also continue to process customer bets complete administrative duties support our fun machine tournaments and ensure that the shop is kept presentable you will have the support of a great team around you and will be working within an organisation that is seen as being innovative and forward thinking we have a fantastic customer base which continues to grow through the introduction of industry leading products and services that our customers want like sky and coral tv social responsibility you will also be expected to maintain an awareness of legal and social responsibility requirements in order to sensitively and professionally assist any potential gambling problems and enforce our think policy to ensure prevention of underage gambling skills knowledge and behaviour essential it is a legal requirement that all staff working in coral shops are aged or over you must have a flexible approach to working hours our shops can be open from 8am until 10pm our shops can be very busy you must be able to work efficiently under pressure you must be flexible we may require you to work in other shops when required customer service or retail experience is a must for this role we want you to bring your experience and passion desirable you do not need to be an expert at working out odds and prices but we do need you to be numerate a gcse in maths would be desirable previous experience of cash handling any industry experience would be desirable additional information benefits quarterly bonus scheme 28 days holiday prorata full training additional website text company information coral is part of the gala coral group a major player in the european betting and gaming industry focusing on high volumelow stake gambling both on the high street and online our ambition is to give our customers the absolute best betting experience and more to be excited about every day at coral each member of the strong team helps lead our success by committing to this goal and ensuring that our customers get fun and excitement from early in the morning into the evening with our coral tv d tv in selected shops full gamcare accreditation shops and two greyhound stadia we are the one of