chennai even as buyers are approaching the tamil nadu real estate regulatory authority tnrera with complaints against developers over nondelivery of their homes a section are knocking on the doors of the realty regulator with trivial issues refund of money for flats booked with ongoing housing projects is one such grievance that cannot be redressed by the real estate authorityfor instance if a buyer has paid rs 50000 as advance for booking an apartment and wants to withdraw from the project during construction period they can avail the refund as per the terms and conditions of the written agreement between the buyer and developer complaints cannot be filed with the realty regulator seeking the authoritys intervention to facilitate the return of the advance amount from the developer a tnrera official said tnrera came into effect in tamil nadu after the state government notified the tamil nadu real estate regulation and development rules 2017 on june 22 aimed at protecting the interests and rights of homebuyers the regulatory body has received about 190 complaints from consumers in the past six months with a majority pertaining to delay by developers in handing over apartment units to the buyers some complaints were regarding completed projects which again does not come within the ambit of the real estate act we cannot initiate action against housing projects that have received completion certificates from the chennai metropolitan development authority cmda and those declared to be structurally completed that fall under the limits of the directorate of town and country planning dtcp because such developments are out of the purview of rera the official said in such cases the aggrieved buyers should approach consumer forums for remedy sources saidcomplaints by buyers against ongoing projects that are yet to get a completion certificate and housing projects registered with the tnrera can alone be pursued by the realty regulator sources added