raipur in an effort to effectively address the concerns and complaints of the public the durg district administration has launched a tollfree helpline for the public grievance cell citizens can now register their complaints in any format including audio video text images or documents through the available online application additionally the app allows users to track and receive realtime updates on the status of their complaints according to a press releaseupon registering a complaint users will receive a unique id through the saarthe app enabling them to monitor the progress of their grievances moreover complaints registered through other platforms such as jandarshan jan chaupal and janshikayat can also be viewed in one place using the app in case of emergencies the call center will connect callers directly to the relevant departments the respective departments will then promptly address the applications and notify the callers about the actions taken the press release added furthermore a physical center will have a government officer of the rank of deputy collector present from 10 am to 5 pm this officer will oversee all the applications and address those received physically or in person tnn