an exciting opportunity has arisen for a customer service telephone advisor within our award winning call centre the call centre is a key area of the customer service centre csc as it is the first point of contact for our members this is a dynamic customer service environment that provides a first class member service treating everyone as an individual and approaching every call as if it is the first call of the day we are looking for someone who has a passion for customer service is committed to the societys values to go above and beyond has good communication skills and the ability to listen effectively to customers you will also need to have a can do attitude be receptive to feedback from your coaches work well under pressure and have a flexible attitude to support the society during peak volumes to reward our staff we have a pay progression framework in place which recognises individuals for developing from being a new starter through numerous levels to a high performer to support you with the vast array of our customers queries we will provide you with 5 weeks full time training and continuous support when you are in the role in addition to this you will have the opportunity to work through a structured accreditation as a csc advisor at level 1 your main responsibilities will include answering incoming calls from our customers in relation to their account queries carrying out transactions for customers and updating customers account and personal details once you are fully competent at this level you will have the opportunity to progress through further levels of the accreditation dealing with existing customers mortgage queries and providing updates to new customers on their mortgage application using your knowledge and experience gained from levels 13 there may be further opportunity to progress to level 4 hours within the operating hours of the customer service centre the customer service centre is open mondayfriday 8am8pmsaturday 9am5pm and sunday 10am4pm the start date of successful applicants would be 11th february 2013 minimum requirements gcse maths and english grade a c or equivalent 1 year fast paced customer service experience experience of working in a team basic keyboard skills thank you for viewing our role at the coventry building society if you submit an application via this website you will be considered in line with our current vacancies please note that due to the large number of applications we receive we are unable to respond to them all if we would like to invite you to interview we will be in touch as soon as possible if you have not heard from us within 28 days your application has been unsuccessful on this occasion however please continue to browse our website as new vacancies are regularly added please note it is the society s policy to ensure that the requirements of the data protection legislation are complied with fully the society will therefore ensure that personal information relating to