my established client a major technology manufacturing company is actively looking to recruit an experienced service delivery analyst for their hq along the m4 corridor reporting into the european service delivery manager this role is to accelerate the service managementdelivery agenda by identifying implementing new practices across all of it the successful candidate will help shape the future of it service management europewide the key responsibilities of this role will be to build sustain the virtual european it support team working closely with other team to deliver an it service roadmap you will drive governance support across it support teams ensuring that slas are met and processes are followed in addition you will support the management team in the recruitment of support team members other aspects of this role includes tracking service management processes including incident problem change management you will also act as an incident manager as well as being involved with coordinating problem management activities the ideal candidate will be degree educated with a passion for delivering high level services across an it environment you will possess excellent communication organisational skills please note that this role requires regular european travel so please ensure that you are available for this before making an application for additional information please forward your cv in the first instance to stephen harris at hays information technology