assured returns but lose track in the process of transferring the accounts from one post office to another for settlement it is advisable that the person approach the post office where the investment was made and produce kyc documents to claim the amount legal heirs will have to follow the standard legal process says jainlike these people you too can get back your money the process of identifying and reclaiming investments that have gone off the radar due to lost documents or lack of knowledge may appear cumbersome but the rewards will be worth the effort as these case studies showproblem loss of share certificate and name mismatch bhakti iyer had purchased some shares of itc in 1995 she lost track of them when she switched jobs and moved to another city after marriage years later when she recollected the investment she realised that she did not possess the share certifi cates moreover her surname had changedresolutionthe company was contacted and after submitting the relevant identity documents marriage certifi cate and completing several other formalities her shares as well as unclaimed dividends were recovered a few thousand rupees of investment had grown into a sizeable amount of rs 25 lakhproblem nominee unaware about investments kavita sharmas husband never shared details of the shares he had purchased in the 1990s after he died she recalled that he had made investments but had no access to documentary proof however the 75yearold did remember names of some companies he had invested inresolutionenquiries were made with the companies and folio numbers and share holding information retrieved other equity investments too came to light after satisfying the companies about the legitimacy of her claimproducing succession certifi cate and husbands death certifi cateinvestments worth rs 17 lakh were recoveredproblem address change signature mismatch jignesh devdhar 60 had bought shares of around 20 companies when he was working due to the transferable nature of his job he had changed his address several times and had failed to keep the companies informed while he possessed original share certifi cates he had missed out on bonus split certifi cates and dividend warrantsresolutiona host of formalities had to be taken care of including filing an fir and placing advertisements in newspapers also his hands werent steady due to his age resulting in signature mismatch this meant getting his signatures verified by the bank after which the amount was recovered