panchkula the district consumer disputes redressal forum panchkula has directed ebay online shopping website to pay rs 10000 as compensation for mental agony and harassment to a sector 7 resident for failing to refund the money he paid for his order which was cancelled by the online shopping website according to the complainant pankaj katia a resident of sector 7 he placed an order for a laptop from ebay and made a payment of rs 28490 the full and final payment including shipment and taxes was made through his wifes debit card at the manimajra branch of punjab national bank pankaj sent the documents demanded through email to paisapay on march 11 2015 he was informed about rejection of payment through email and he was asked to make the payment through another mode pankaj contacted ebay and was told that his order was cancelled and payment would be refunded in the same account through which he made the payment on march 23 2015 pankaj was informed through email that his payment had not been received on the 13th day and his transaction was cancelled on april 4 2015 he contacted ebay again and presented statements of account from where transactions had been made but he kept waiting for a reply the forum sent a letter to ebay and paisapay to appear but none did so ebay and paisapay settled the matter with pankaj on july 26 2015 where pankaj received his payment but he continued to fight for justice for the harassment he underwent the forum observed online shopping is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the internet using a web browser but nowadays with online shopping becoming more common the number of online scams is also increasing the forum said nonappearance of both parties showed they had nothing to say in their defence or against the allegations made by the complainant which clearly shows deficiency in service forum directed ebay and paisapay to pay rs 10000 as compensation for mental agony harassment and cost of litigation tnn published on nov 9 2015 at 0846 am ist telegram facebook copy link be the first one to comment comment now comments comment now read comment 1 all comments post post find this comment offensive choose your reason below and click on the submit button this will alert our moderators to take actions reasons for reporting foul language defamatory inciting hatred against a certain community out of context spam others report join the community of 2m industry professionals subscribe to our newsletter to get latest insights analysis download etretail app get realtime updates save your favourite articles scan to download app payment ebay compensation refund online shopping homenewsebay to pay rs 10000 compensation