new delhi in a move that empowers people with disabilties to seek redressal in case of denial to accessible information communication and technology ict products and services the ministry of social justice and empowerment has through a notification formally brought the indian standard on accessibility for ict products and services within the ambit of the rights of persons with disability rules rpwdthe products and services range from mobile phones laptops ict with video communication including tv with settop box and remote control to websites and appsafter this notification persons with disabilities can now approach the chief disability commissioner with their complaints and seek redressal under the rights of persons with disabilties act 2016 if ict products and services are not in keeping with the laid out standards that are applicable to both the government and private sector manufacturers and service providesthe depwd states in the notification that amends the rpwd rules to include these standards that websites apps information and communication technology based public facilities and services electronic goods and equipment which are meant for everyday use information and communication technology based consumer products and accessories for general use with persons with disabilities and other products and services which are based on information and communication technology shall comply with the indian standards prepared by bis and notified for adoption by the ministry of electronics and information technologythe accesibility standard addresses accessibility requirements for all web covering text audio images and video and mobile apps closed and open system needs to operate without or with assistive technology devices software hardwarefrom desktops laptops mobiles and all else and including facilities online nonweb documents contents and ebooks twoway voice including realtime text rtt ict with video communicat ions including tv with settop box and remote control support document and helpdesk for ict and ict providing emergency and relay servicesan example where ict provides auditory modes of operation it must include at least one mode that does not require hearing visual and tactile user interfaces including those based on sign language may contribute towards meeting this clause