ahmedabad citizens living on the outskirts of ahmedabad and in gandhinagar city believe their civic bodies treat them in a stepmotherly fashion that their grievances even ones referred by the chief minister himself under the swagat programme are not addressed on time confirms the biasin stark contrast jamnagar and bhavnagar municipal corporations were able to address 100 of the complaints they received under swagat the gandhinagar municipal corporation gmc manages the capital city of gujarat in the past year the chief minister under the state wide attention on grievances through application of technology swagat referred 65 lok fariyads to the gmc the cm who presides over the swagat grievance redressal programme directed officials through videoconferencing to attend to the lok fariyads peoples complaints in a timebound mannerthough 65 complaints were filed over the past year only five have been disposed of so far there are still 60 applications pending admits a gmc official of these complaints 21 have been pending for the past three months while 19 were filed six months agomost of these grievances were related to bad roads erratic water supply sewer blockages and problematic land deductions under tp schemes the gmc has been a perpetual laggard in solving such issues said a swagat official refusing to be namedthe ahmedabad urban development authority auda however remained the worst among all the 14 urban bodies in the state its disposal rate of lok fariyads is a mere 83 the authority received 72 applications under swagat this year but resolved only seven twentyfive of these applications have been pending for the past three months while 15 were filed six months agothe chief ministers office cmo recently wrote to the urban development department and auda seeking an explanation regarding their poor disposal ratesrakesh kumar vyas an officer on special duty in the cmo wrote a letter to the principal secretary of the urban development department on september 22 2022 regarding this issue the letter stated it was noticed that some departments under the udd were not disposing of swagat grievances in time the cm had recently taken stock of the situation a total of 1799 complaints related to the urban development and housing department were received of this 1034 applications or 5748 were addressed while 765 applications are still pending of these 200 applications have been pending for three months while 187 applications have not been addressed in six months