lucknow come january and 139 enquiry service will bring you highspeed information about trains the service which is currently updated every halfanhour to provide passengers the latest positioning of trains will be updated every second from january onwardsand demonstrating it well is the operations wing of north eastern railway ner which is having its first brush with it information technology for the purpose at the lucknow division we can see it on the computer chart that the train number 9038 bandra express is at gaur station at this hour of the day 1545 had 139 been connected to this chart we could have told the passengers about this latest byseconds position of bandra said an officialallindia enquiry service 139 will be connected to the computerised charting of trains in all possibility within the next two months the effort is a joint venture of centre for rail information system cris and wipro a private sector firm which has developed the required software the computerised control charting will replace the ancient manual charting where the control room staff is needed to draw curves on a huge chart for every movement of train after heshe gets information from the station master the same information is then fed into the ntes by the control room staffonce the two processes get connected the time taken due to manual efforts will be reduced the automatic transferring of information into 139 will make the service instant and friendlier to railway users the officials shared that the passengers in varanasi and izatnagar divisions might also get the revamped 139 at their disposal around the same time as lucknow lucknow is not the only division where the experiments are on cris has handpicked other divisions like nagpur also for the trial of the computerised control charting and its connection with 139 these are two separate experiments shared an official adding that the division needs to train its staff in computer operations so that they adapt to the change quicklythe renewed enquiry service will be of extreme use to passengers from lucknow who often complain about 139 providing the wrong or delayed information the roundtheclock enquiry service 139 is a call centre number to which you can make calls by both fixed and mobile numbers at local rates and seek information about pnr status arrivaldeparture of trains seat availability and fareaccommodation pressing star will take you to the customer care executive