mobile customer support engineersunderland per annum are you looking for a new opportunity with exciting prospects and working with cutting edge technologysyntax are currently looking for it engineers to work within rm education rm are an award winning company who are the leading supplier of ict into education they offer excellent opportunities to work in a rewarding environment with the chance to fulfil your long term career ambitions job descriptionan opportunity has been created for a mobile customer support engineer working on rms sunderland bsf programme the role requires the successful candidate to provide onsite technical support across a number of bsf secondary schools and to help in the delivery of the managed service to the customers satisfaction meeting contractual service level agreementsreporting to the bsf operational team leader the candidate will help to provide high quality technical support ensure that ict availability is delivered and ensure that regular and timely communication with the customers and the wider support team is maintained skills required communication and influencing customer focus planning and organising problem solving ideally experience working with ict in education learning platforms email interactive whiteboards monitoring software key responsibilities respond to and resolve ict incidents in order to maintain contracted service levels maintain accurate incident records regularly communicate with the users and wider managed service team to keep them updated and informed ensure spares are maintained to guarantee service availability assist in with implementing changes to the ict provision in line with requests made by the customer through the change process understand the ict solution delivered to the school and identify areas of improvement benefitsyou would be entitled to the following benefits 25 days annual leave option to buy an extra 5 days personal company related bonus scheme group personal pension private medical healthcare income protection life assurance the following voluntary benefits are also available childcare vouchers cycle to work scheme give as you earn gaye employee referral scheme voluntary dental plan voluntary health cash plan voluntary critical illness cover voluntary health assessmentsin order to apply for these positions please visit url removedcareersapply and complete the short online application form if your application matches the roles requirements you will receive a phone call from one of our consultants who will discuss the opportunity in more detail with you and be happy to answer your questions about the role we always endeavour to respond to each unsuitable application however due to current high volumes of applications it is not always possible to achieve this thank you for your understandingsyntax consultancy ltd operates as an employment business and agency