body shop met technician ford stoke basic salary with ote and company benefits overview you will see from our website and our recent financial results that we are a rapidly becoming one of the countrys leading automotive retailers we currently operate over franchised outlets throughout england and scotland employing over people and have very strong relationships with the manufacturers we represent we are the 7th largest retail motor group in the uk and will be expanding as we drive our business forward into 2013 we are very well placed in to achieve our growth and performance objectives and are constantly building our capacity to improve the business further we have a clear vision to become recognised as the most progressive motor retailer and our mission statement is to deliver an outstanding customer motoring experience through honesty and trust we are committed to supporting our colleagues through the provision of continuous training coaching and development our competitive advantage lies in the quality of people we employ and we are intent on building our future on the drive energy and talent of our colleagues with that in mind we are selective about who we employ and expect that they drive the business forward passionately and fully in line with our values role responsibilities the key responsibilities of this role are as follows customer satisfaction csi to take responsibility to achieve the highest possible customer satisfaction levels by providing a quality of service that means customers would not consider using our competitors technical knowledge to maintain high level of technical knowledge and ensure you are compliant with manufacturer training requirements efficiency to consistently maintain high levels of overall efficiency hours sold vs hours attended quality to uphold company and manufacturer quality standards and ensure all work undertaken meets customer expectations in relation to repairs carried out and to ensure repeat repairs are minimised delivering our duty of care to ensure 100 compliance with the vehicle health check process and that repair order write ups are clear and concise specifying concern cause and cure the three cs standards to maintain your work area tools and equipment to a high standard and ensure you understand and comply with all health and safety regulations and that customer vehicles are appropriately protected while in our care what were looking for due to our expanding business we are looking for a bodyshop met technician you will be a fully trained body shop met technician and you must hold a current nvq level 3 or senior ata qualification evidence of which must be produced at interview stage ideally you will be experienced in the repair of all makes of vehicles be proficient and accurate with the ability to work within time constraints and deadlines you will be able to interpret technical instructions and repair estimates work within guidelines ensuring right first time repairs this role is 45 hours per week with a minute unpaid lunch break this opportunity is ideal for an individual who is