questions from concerned family members about conditions but when he called to learn more barrett said the facility initially would not say anything and at first denied the positive case the facility declined to address rodriguezs case dr mark gloth the medical director for one of the nations largest senior living chains hrc manorcare said the facilities understand the stress the outbreak has placed on those family members who have relatives in nursing care cathy west is in a similar situation in illinois its kind of twofold though because with my mom she has no concept for time anymore so where some people could still call their loved one and have them pick up the phone or they started doing a facetime thing to assist the residents my mom wouldnt know what to do with that she said