european qa manager summary to be an ambassador and leader for quality thinking and a key influencer in communicating a culture of total quality management with support from the companies leadership team across the business this includes responsibility for the administration of the emea quality process and business improvement efforts in the manufacture of injection moulded and rotary moulded products and associated customised product ranges you will deal with the companies emea customers and vendors on performance quality and compliance issues work with european organisation to monitor and coach the qa team across europe duties and responsibilities oversee the iso9001 quality management systems within europe as the management representative and be the main contact for the registrars and customers requiring confirmation to the standard monitor all key area quality related data to identify trends and initiate the relevant correctivepreventative action across existing and new product ranges establish and maintain with the purchasing group a supplier evaluation system to ensure supplier quality assist vendors in establishing inspection standards quality tests and the appropriate records on file to meet the organizations quality requirements monitor customer complaints returns and defects conduct root cause analysis and recommend modifications in products services or quality standards where applicable communicate with customers and vendors when necessary travel to the sites as required actively manage and coach the european qa team encourage and seek continual improvement opportunities for the department act as the main contact in europe for product liability process plp and liaise with director of qa and operations management to ensure the process is adhered to be part of the new product design process for design teams based in europe to ensure new products continually improve be able and willing to spend up to 50 of your time away from home visiting suppliers materials and services customers manufacturing partners and other group company sites as required monitor the warranty repair process within the company and other high value items assist in generating repair instructions for current and future models other duties as assigned by uk operations general manager or quality assurance director qualification guidelines bachelors of science degree in quality assurance manufacturing engineering and or 5 years related experience in a manufacturing or plastic injection moulding environment must have excellent verbal written math and presentation skills ability to work under minimal supervision must be trained as an iso9001 internal auditor by a recognized body proficient with word processing spreadsheet and flowcharting software ability to motivate lead delegate work train and evaluate staff must have the ability to complete assignments within time frame specified by qa director must be able to interact effectively and cooperatively with employees at all levels must be flexible with work schedules and be available to work overtime on evenings and weekends if the business necessitates must be able to travel must be able to operate in a fastpaced organization and handle multiple projects simultaneously this job was originally posted as wwwtotaljobscomjobseekingeuropeanqualitymanagerjob