There should be multiple ways of sending emergency information so that if one does not work, the others might. Also, research shows that people will check more than one communication method before they take action. The public expects to be contacted in many different ways. Besides phone calls and emails, people also expect to be reached by text messaging, and fax. Also, the public may look to social media (for example Facebook and Twitter) as another way to receive messages and check for updates.
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