A sport commentary enthusiast who majored in Business Management A fellow small business owner who shares their own experiences with insurance claims and offers tips for resolution A business owner with high expectations for the IT project outcome but limited understanding of the development process
Define customer touchpoints Identify pain points Streamline insurance claims Enhance IT project clarity Set realistic expectations Engage with customers Gather feedback regularly Improve communication channels Monitor customer satisfaction Analyze competitor strategies Utilize data analytics Create a support guide Educate on development process Highlight success stories Build trust with transparency Optimize user experience Focus on customer retention Adjust marketing strategies Plan for future growth Evaluate project outcomes
Customer Journey Mapping
{
  "discussionName": "Customer Journey Mapping",
  "stickyNotes": [
    "Define customer touchpoints",
    "Identify pain points",
    "Streamline insurance claims",
    "Enhance IT project clarity",
    "Set realistic expectations",
    "Engage with customers",
    "Gather feedback regularly",
    "Improve communication channels",
    "Monitor customer satisfaction",
    "Analyze competitor strategies",
    "Utilize data analytics",
    "Create a support guide",
    "Educate on development process",
    "Highlight success stories",
    "Build trust with transparency",
    "Optimize user experience",
    "Focus on customer retention",
    "Adjust marketing strategies",
    "Plan for future growth",
    "Evaluate project outcomes"
  ]
}