A Business Analyst in the UAE who majored in Economics. The owner of a long-standing, family-run local hardware store committed to preserving the business legacy Another small business owner who has successfully utilized a web2py website and can offer insights on its benefits and challenges
Identify customer touchpoints Analyze customer feedback Map online interactions Legacy business values Web2py benefits Challenges in digital transition Customer retention strategies Local market trends Engagement through social media Personalized customer experience Streamline purchase process Community involvement Emphasize quality service Utilize customer data Enhance online presence Support local initiatives Adapt to market changes Build brand loyalty Leverage customer testimonials Innovate product offerings
Customer Journey Mapping
{
  "discussionName": "Customer Journey Mapping",
  "stickyNotes": [
    "Identify customer touchpoints",
    "Analyze customer feedback",
    "Map online interactions",
    "Legacy business values",
    "Web2py benefits",
    "Challenges in digital transition",
    "Customer retention strategies",
    "Local market trends",
    "Engagement through social media",
    "Personalized customer experience",
    "Streamline purchase process",
    "Community involvement",
    "Emphasize quality service",
    "Utilize customer data",
    "Enhance online presence",
    "Support local initiatives",
    "Adapt to market changes",
    "Build brand loyalty",
    "Leverage customer testimonials",
    "Innovate product offerings"
  ]
}