A senior executive who focuses on the overall business strategy and relies on the product manager's expertise to deliver successful mobile app products A young apprentice eager to learn the art of dog grooming and assist in the business A manager at an aquarium-import business in Europe specializing in rare and exotic species
Identify user needs Focus on app features Grooming techniques training Exotic species appeal User feedback loops Map customer touchpoints Enhance user experience Training resources for apprentices Market research insights Product launch timeline Collaboration opportunities Customer retention strategies Evaluate grooming trends App performance metrics Engagement strategies Brand positioning User journey phases Cross-promotional ideas Customer support improvements Visualize customer interactions
Customer Journey Mapping
{
  "discussionName": "Customer Journey Mapping",
  "stickyNotes": [
    "Identify user needs",
    "Focus on app features",
    "Grooming techniques training",
    "Exotic species appeal",
    "User feedback loops",
    "Map customer touchpoints",
    "Enhance user experience",
    "Training resources for apprentices",
    "Market research insights",
    "Product launch timeline",
    "Collaboration opportunities",
    "Customer retention strategies",
    "Evaluate grooming trends",
    "App performance metrics",
    "Engagement strategies",
    "Brand positioning",
    "User journey phases",
    "Cross-promotional ideas",
    "Customer support improvements",
    "Visualize customer interactions"
  ]
}