A well-traveled casino critic with a keen interest in ethical business practices and customer satisfaction A fellow program participant with a unique business idea and a shared passion for social impact A business owner who is hit badly by the COVID-19 pandemic and is showing symptoms of the coronavirus disease
Focus on ethics Enhance customer satisfaction Impact of COVID-19 Unique business idea Social impact focus Customer feedback loop Health safety measures Engagement strategies Post-pandemic recovery Loyalty programs Transparent communication Adapt to new norms Virtual experiences Customer pain points Value-driven services Trust-building initiatives Market trends analysis Community support Sustainable practices Feedback implementation
Customer Journey Mapping
{
  "discussionName": "Customer Journey Mapping",
  "stickyNotes": [
    "Focus on ethics",
    "Enhance customer satisfaction",
    "Impact of COVID-19",
    "Unique business idea",
    "Social impact focus",
    "Customer feedback loop",
    "Health safety measures",
    "Engagement strategies",
    "Post-pandemic recovery",
    "Loyalty programs",
    "Transparent communication",
    "Adapt to new norms",
    "Virtual experiences",
    "Customer pain points",
    "Value-driven services",
    "Trust-building initiatives",
    "Market trends analysis",
    "Community support",
    "Sustainable practices",
    "Feedback implementation"
  ]
}