An Indonesian business analyst focusing on consumer goods companies A change management expert who offers valuable insights and strategies for successful organizational transitions A college student majoring in business administration and looking for guidance on mastering Excel
Identify touchpoints Consumer behavior insights Data-driven decisions Excel for analysis Change management strategies Mapping customer emotions Visualize user experience Feedback loops Engagement metrics Pain points analysis Segmentation strategies Cross-functional collaboration Improving customer retention Streamlining processes Actionable insights User persona development Continuous improvement Training sessions on Excel Organizational alignment Success measurement
Customer Journey Mapping
{
  "discussionName": "Customer Journey Mapping",
  "stickyNotes": [
    "Identify touchpoints",
    "Consumer behavior insights",
    "Data-driven decisions",
    "Excel for analysis",
    "Change management strategies",
    "Mapping customer emotions",
    "Visualize user experience",
    "Feedback loops",
    "Engagement metrics",
    "Pain points analysis",
    "Segmentation strategies",
    "Cross-functional collaboration",
    "Improving customer retention",
    "Streamlining processes",
    "Actionable insights",
    "User persona development",
    "Continuous improvement",
    "Training sessions on Excel",
    "Organizational alignment",
    "Success measurement"
  ]
}