a business owner who has a Drupal 7 website An active member of a business student forum, sharing ideas and strategies for campus administrative reform A local Brussels café owner whose business is near the planned Verboekhoven metro station site
Website usability issues Drupal 7 limitations Need for mobile optimization Feedback from café customers Importance of location Metro station impact Enhancing online presence Streamlining order process Engaging with local community Promoting café events Student engagement strategies Improving campus services Collaboration with local businesses Utilizing social media Gathering customer feedback Navigating bureaucratic challenges Highlighting unique offerings Building brand loyalty Analyzing customer demographics Creating a seamless experience
Customer Journey Mapping
{
  "discussionName": "Customer Journey Mapping",
  "stickyNotes": [
    "Website usability issues",
    "Drupal 7 limitations",
    "Need for mobile optimization",
    "Feedback from café customers",
    "Importance of location",
    "Metro station impact",
    "Enhancing online presence",
    "Streamlining order process",
    "Engaging with local community",
    "Promoting café events",
    "Student engagement strategies",
    "Improving campus services",
    "Collaboration with local businesses",
    "Utilizing social media",
    "Gathering customer feedback",
    "Navigating bureaucratic challenges",
    "Highlighting unique offerings",
    "Building brand loyalty",
    "Analyzing customer demographics",
    "Creating a seamless experience"
  ]
}