a business owner who works in the food and beverage industry A woman in rural Africa who started her own small business selling handmade crafts A single mother who successfully launched her own small business with the director's guidance and support
Identify target audience Understand customer needs Map out touchpoints Highlight pain points Create customer personas Gather feedback regularly Analyze buying behavior Build brand loyalty Leverage social media Optimize product offerings Enhance customer experience Focus on storytelling Utilize local resources Empower community involvement Encourage word-of-mouth Streamline purchasing process Provide excellent customer service Offer personalized experiences Measure success metrics Adapt to market trends
Customer Journey Mapping
{
  "discussionName": "Customer Journey Mapping",
  "stickyNotes": [
    "Identify target audience",
    "Understand customer needs",
    "Map out touchpoints",
    "Highlight pain points",
    "Create customer personas",
    "Gather feedback regularly",
    "Analyze buying behavior",
    "Build brand loyalty",
    "Leverage social media",
    "Optimize product offerings",
    "Enhance customer experience",
    "Focus on storytelling",
    "Utilize local resources",
    "Empower community involvement",
    "Encourage word-of-mouth",
    "Streamline purchasing process",
    "Provide excellent customer service",
    "Offer personalized experiences",
    "Measure success metrics",
    "Adapt to market trends"
  ]
}