A tourism management student who gives insights about the needs and preferences of virtual tourists A risk management consultant who competes for clients in the recreational venues industry A successful entrepreneur and author who wrote the definitive book on Total Quality Management
Understand virtual tourist needs Safety in recreational venues Quality management principles Engagement through technology Risk assessment strategies Feedback loops are essential User-friendly interfaces Personalized experiences matter Brand loyalty in tourism Innovative marketing techniques Sustainability in tourism Crisis management planning Virtual reality experiences Customer service excellence Data-driven decision making Collaboration with local businesses Trends in virtual tourism Enhancing user experience Measuring customer satisfaction Creating memorable experiences
Customer Journey Mapping for Virtual Tourism
{
  "discussionName": "Customer Journey Mapping for Virtual Tourism",
  "stickyNotes": [
    "Understand virtual tourist needs",
    "Safety in recreational venues",
    "Quality management principles",
    "Engagement through technology",
    "Risk assessment strategies",
    "Feedback loops are essential",
    "User-friendly interfaces",
    "Personalized experiences matter",
    "Brand loyalty in tourism",
    "Innovative marketing techniques",
    "Sustainability in tourism",
    "Crisis management planning",
    "Virtual reality experiences",
    "Customer service excellence",
    "Data-driven decision making",
    "Collaboration with local businesses",
    "Trends in virtual tourism",
    "Enhancing user experience",
    "Measuring customer satisfaction",
    "Creating memorable experiences"
  ]
}