The head of Public Relations at Uber, who manages public perception and deals with crisis management A small business owner who runs a smartphone repair shop and often sees the Samsung fan for device repairs and upgrades A risk management specialist who provides insights on financial market volatility
Crisis communication plan Samsung repair trends Customer feedback loop Market volatility impacts Brand reputation strategies Repair process efficiency Public perception metrics Risk assessment tools User experience improvements Social media engagement Customer loyalty programs Crisis response team Competitive analysis Financial risk strategies Tech upgrade options Service diversification Community outreach initiatives Transparency in communication Repair cost analysis Partnership opportunities
User Story Mapping for Device Repair and Public Perception
{
  "discussionName": "User Story Mapping for Device Repair and Public Perception",
  "stickyNotes": [
    "Crisis communication plan",
    "Samsung repair trends",
    "Customer feedback loop",
    "Market volatility impacts",
    "Brand reputation strategies",
    "Repair process efficiency",
    "Public perception metrics",
    "Risk assessment tools",
    "User experience improvements",
    "Social media engagement",
    "Customer loyalty programs",
    "Crisis response team",
    "Competitive analysis",
    "Financial risk strategies",
    "Tech upgrade options",
    "Service diversification",
    "Community outreach initiatives",
    "Transparency in communication",
    "Repair cost analysis",
    "Partnership opportunities"
  ]
}