A successful entrepreneur who has built a thriving business in the vaping industry A business owner who relies on excellent customer service to maintain a loyal customer base A seasoned Broadway actor who has been in the business for over 30 years.
Identify touchpoints Customer feedback loops Loyalty programs Personalized experiences Engagement strategies Service excellence Vaping trends Brand reputation Customer retention Onboarding process Actor's storytelling Emotional connection Social media impact Customer pain points Upselling opportunities Community building Cross-industry insights Customer education Brand ambassadors Continuous improvement
Customer Journey Mapping
{
  "discussionName": "Customer Journey Mapping",
  "stickyNotes": [
    "Identify touchpoints",
    "Customer feedback loops",
    "Loyalty programs",
    "Personalized experiences",
    "Engagement strategies",
    "Service excellence",
    "Vaping trends",
    "Brand reputation",
    "Customer retention",
    "Onboarding process",
    "Actor's storytelling",
    "Emotional connection",
    "Social media impact",
    "Customer pain points",
    "Upselling opportunities",
    "Community building",
    "Cross-industry insights",
    "Customer education",
    "Brand ambassadors",
    "Continuous improvement"
  ]
}