A risk management expert who understands the financial and operational impacts of a shutdown and can help develop contingency plans The owner of a brand new electronics retailer who sees refurbished electronics as a threat to their business A business competitor who's also running a brand strategy firm.
Assess shutdown risks Develop contingency plans Refurbished threat analysis Brand positioning strategies Customer perception insights Operational impact review Financial implications of shutdown Competitor analysis Consumer behavior trends Mitigation strategies Market differentiation Customer feedback loops Supply chain resilience Marketing communication plans Sales channel effectiveness Brand loyalty initiatives Pricing strategy evaluation Product lifecycle management Digital engagement tactics Post-purchase support
Customer Journey Mapping for Electronics Retail
{
  "discussionName": "Customer Journey Mapping for Electronics Retail",
  "stickyNotes": [
    "Assess shutdown risks",
    "Develop contingency plans",
    "Refurbished threat analysis",
    "Brand positioning strategies",
    "Customer perception insights",
    "Operational impact review",
    "Financial implications of shutdown",
    "Competitor analysis",
    "Consumer behavior trends",
    "Mitigation strategies",
    "Market differentiation",
    "Customer feedback loops",
    "Supply chain resilience",
    "Marketing communication plans",
    "Sales channel effectiveness",
    "Brand loyalty initiatives",
    "Pricing strategy evaluation",
    "Product lifecycle management",
    "Digital engagement tactics",
    "Post-purchase support"
  ]
}