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I recently was on the phone with a Japanese customer service representative
and I couldn't quite understand what she had said. I wanted her to repeat what
she had said so I said something along the lines of 'again please' or 'one
more time please'. What I really wanted to say was 'could you repeat that
please'.

How do I say the latter in Japanese?
CC BY-SA 3.0
2014-12-11T16:18:14.047
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2016-03-12T22:15:56.497
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question
phrases english-to-japanese
Could you repeat that please?
```

    もう一度言ってくれませんか？
    
```

...will work just fine. If you want to go really colloquial but somewhat
challenging:

```

    はい？ 
    
```

Elegant, but requires the right intonation. You have to make it sound like a
question. There are other ways, such as "sorry, I couldn't hear you", or
"Sorry, the signal is bad..." Another cheat I use all the time is built on the
concept of repeating everything the other side says on a business call in
Japan (and adding ということですね as a suffix). If you're in the right ballpark, just
throw out something as a guess. If you're wrong, they'll tell you again (and
hopefully clearer/slower). The caveat is that w/ customer service, they will
always speak keigo which can be a nightmare for a while.
CC BY-SA 3.0
2014-12-11T16:59:49.693
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2014-12-11T16:59:49.693
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answer
If you wanted to say it a little more properly:

```

    すみませんが、もう一度{いちど}お願{ねが}いします。
    
```

This is more explicit; "Sorry but can you please say that again?". I would use
this if I couldn't understand one piece of the conversation.

or

```

    すみません。声{こえ}が／お電話{でんわ}が遠{とお}いようなのですが。
    
```

This is a soft or roundabout way of asking the other person to repeat
themselves. I usually use this if the person in general is hard to understand
or there is light static on the line. It would be a cue for the other person
to speak up or speak more clearly.
CC BY-SA 3.0
2014-12-11T17:31:33.990
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2014-12-15T03:26:06.393
2014-12-15T03:26:06.393
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answer
To a customer rep. I would say: すみませんが、先ほどのを聞き取れませんでした。もう一度お願いできませんか。

If I was a customer rep. talking to a customer for e.g., I might be more
polite and say something like: 申し訳ございません、お電話が遠いようなのですが。もう一度お願いできませんでしょうか。
CC BY-SA 3.0
2014-12-12T14:42:39.427
20861
2014-12-12T14:42:39.427
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answer
もう一度説明してくれますか？ is what I was looking for.
CC BY-SA 3.0
2016-03-12T22:15:56.497
32864
2016-03-12T22:15:56.497
7923
20837
answer