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I have found this in a phone usage manual (電話対応マニュアル) written by a Japanese
person:

> かしこまりました。必ず田中に申し伝えます。それでは失礼いたします。
>
> (speaking to customer over the phone) Understood. I will tell Tanaka (my
> colleague). Goodbye.

What do you think about the use of 申し伝える here?

It feels unnatural to use humble language (謙譲語) when referring to Tanaka, who
is within my company.  
Does it depend on Tanaka's position relative to me?

Is there anything better I could use instead?
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2013-03-05T06:47:36.703
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2013-03-06T05:13:17.813
2020-06-17T08:18:27.500
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question
politeness business-japanese
When speaking with client, how to say "I will tell my coworker"
申し伝えます is used when you are telling a customer, your boss or someone else
above you (目上の人) that you will let your coworker know about something.

```

    Does it depend on Tanaka's position relative to me?
    
```

Yes, if (s)he is of the same or lower rank then you, then 申し伝えます is correct,
if (s)he is of higher rank than you, than 申し上げる would be correct. However, as
chocolate points out, if you talk to someone outside of our company (a
customer, etc.), you use 申し伝えます because they are above everyone in your
company.

お伝えするについて

お伝えする is showing respect towards the person you are _giving_ the message to.
In your example 田中さん is a coworker (自分の身内), hence using お伝えします here would be
wrong.
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2013-03-05T09:22:04.957
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2013-03-06T05:13:17.813
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answer