I'm struggling to find a way to phrase:

> "Could you let me know what problem you are trying to solve with
> ${COMPANY_PRODUCT}?"

in a business email. The context is that we're offering a product that helps
companies maintain high-quality products of their own, and we want to be
proactive in offering support, and try to understand what they were hoping our
${COMPANY_PRODUCT} could do for them. In particular, it is not in a reply to a
complaint. I admit it has been a very long time since I've used Japanese in a
formal setting, and my keigo is a bit rusty.

My current guess is:

> よしければ、${COMPANY_PRODUCT}でどの問題を解決なさいますのを理解させてくださいませんか。

But this sounds wrong to me, although I'm struggling to come up with something
better.
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2019-06-06T11:20:17.827
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2023-06-18T05:05:25.710
2022-01-24T01:35:11.737
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question
keigo business-japanese sonkeigo
How to politely phrase "what problem are you trying to solve?"
This may take a native to give a proper answer, but, I am not so sure you need
to use so polite language, if you apologize sincerely in the beginning.

Not knowing the circumstances, the severity of the problem and whether it has
been cause by the company who you are representing, I simply guess that the
reason why you are asking about the problem is because you have e.g. sold the
product or are providing e.g. maintenance services for it, and you are
contacting the customer since he/she has raised a general complaint about some
problem with the product. I.e. your organization has at least some
responsibility in the issue.

After the apology, I would simply go for something like
"欠陥についてもう少し詳しく教えていただけませんか。"
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2019-06-06T13:04:53.110
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2019-06-06T13:04:53.110
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answer