44119
Let me describe the scenario first so you can get the nuance better. I was
looking for a new apartment from several agents. An agent "A" to which I will
refer for the following explanation provided me with services such as
searching for several apartments that conforms to my budget, bringing me to
look at the apartments, etc. It was on Friday. As no apartments satisfied me,
the staff will provide me with other options in the next Monday.

As I have no time to wait, I go to other agents and I found an apartment on
Saturday. Sunday afternoon, there was a call from the agent A saying, when you
will come tomorrow? My reply is as follows:

> 大変申し訳ありません。新しいアパートを見つけてしまいましたので・・・

And his respond is

> オッケーです

# Question

How polite is おっけーです when it is said by the shop staff to a customer?

Is there any feel of disappointment in this context?
CC BY-SA 3.0
2017-03-06T05:22:34.323
44113
2017-03-06T11:20:54.880
11192
question
word-choice
How polite is おっけーです when it is said by the shop staff to a customer?
To my disappointment, the agent A is not polite at all to you provided that
you and him/her is not so close and you spoke to him in exact keigo your
dialogue shows.

I would reply 'あぁ、そうでしたか。そうしましたら、またご縁があれば私どもを是非ご利用くださいませ。blah blah.

If I were his/her boss and saw he/she speaking in such inadequate wording to
customers, I might well fire him/her.

オッケーです。is kind of okay to say to close coworkers, or subordinates but never to
customers or guests.

Of course it hinges on context or situation, basically I do not want to hear
オッケー in business situations because it easily conveys some ambiguity to the
listeners.
CC BY-SA 3.0
2017-03-06T06:00:56.030
44114
2017-03-06T11:20:54.880
2017-03-06T11:20:54.880
19858
19858
44113
answer
It is not overly formal, but it is not impolite. I'd say it is on the friendly
side. So unless there was some hint in the way they said it to indicate that
they were disappointed, I'd not think twice about it.

It would be inappropriate if the setting called for very formal language, but
I've never found interactions with real estate agents to be that way. They are
trying to build rapport with you in general, so it is usually a much less
formal setting than customer interactions where no relationship is required.
CC BY-SA 3.0
2017-03-06T06:04:28.003
44115
2017-03-06T06:19:23.760
2017-03-06T06:19:23.760
20160
20160
44113
answer
オッケーです on its own does not have a feel of disappointment. It's just "I
understood" or "okay," which can be said with or without disappointment. (But
writing it with hiragana (おっけーです) is only acceptable in a chat with your close
friends. You _heard_ it, right?)

オッケーです is relatively colloquial and casual. It's definitely inappropriate if
this is said by a receptionist of a luxury hotel you visit for the first time.
But some experts like real estate agents and physicians tend to drop keigo (at
least very formal ones) fairly quickly once you are familiar with them. Saying
オッケーです with a smile is not necessarily a bad word choice.

Another possibility is that he just tried to speak in easy Japanese. We all
know keigo is difficult. Depending on how fluent you are, people may avoid
using difficult keigo like 承知致しました even in a business setting.
CC BY-SA 3.0
2017-03-06T06:55:51.193
44119
2017-03-06T06:55:51.193
5010
44113
answer