[{"text_idx": "#000003", "text": "tell an appropriate member of staff at your education provider or practice placement provider if something has gone wrong in any care, treatment or other services you have carried out involving a service user.\nco-operate with members of staff at your education provider and practice placement provider if something has gone wrong in any care, treatment or other services you have carried out involving a service user. You should learn from this experience.\ntell an appropriate member of staff at your education provider or practice placement provider if a service user or carer wants to raise concerns about any care, treatment or other services they have received."}, {"text_idx": "#000005", "text": "Case study on being open and honest if something has gone wrong in any care, treatment or other services they have provided"}, {"text_idx": "#000007", "text": "Vince Clarke, paramedic and senior lecturer at the University of Hertfordshire, discusses the challenges you may face when something goes wrong"}]