[{"text_idx": "#000000", "text": "Access Standards to your G.P"}, {"text_idx": "#000001", "text": "People receive a prompt response to their contact with a GP practice via telephone.Practices have the appropriate telephony systems in place to support the needs of people avoiding the need to call back multiple times and will check that they are handling calls in this way.People receive bilingual information on local and emergency services when contacting a practice.People are able to access information on how to get help and advice.People receive the right care at the right time in a joined up way which is based on their needs.People can use a range of options to contact their GP practice.People are able to email a practice to request a non-urgent consultation or a call back."}, {"text_idx": "#000002", "text": "Practices understand the needs of people within their practice and use this information to anticipate the demand on its services."}, {"text_idx": "#000004", "text": "Mae practisau\u2019n deall anghenion unigolion yn eu practis ac yn defnyddio\u2019r wybodaeth hon i ragweld y galw fydd am eu gwasanaethau."}, {"text_idx": "#000005", "text": "Access Standards document can be downloaded here"}]