<transcript><audio_76>focus on their lowest scoring dimension they decided to focus in on this is where we go from measure in to learn and use your product people so you</transcript><transcript><audio_77>know why this is the same as when we get metrics on our products metrics tell us what but they don't tell us why and it's the same with your team so they they know that they all agree that they don't have clear responsibilities they also</transcript><transcript><audio_78>know this weird thing right some people think we have a very clear vision some people don't they have no idea from doing this this is Justin Thomas estimate is it can't is so smart can't tell you anything um so they have</transcript><transcript><audio_79>all right these are all soft skills this is a thing that I like to start arguments about Frank like all the time does anybody else hear people describing this kind of like team building or leadership as soft skills yeah yes lots of nodding does that annoy anyone else</transcript><transcript><audio_80>we have a big debate about it oh my god sometimes I feel so annoyed um these so this is my small beginnings of knife pocket to get rid of that word but these</transcript><transcript><audio_81>are not soft skills um I don't think sure some of these are you may use interpersonal skills and other warm fuzzy ways of talking to people communication and things like that we may or may not want to label those with</transcript><transcript><audio_82>a potentially pejorative word like soft skills but when you're thinking about moving from where you've done a measurement about your team and you're learning about how to change it you are</transcript><transcript><audio_83>really using a robust and rigorous process there's nothing's talked about this at all and it's not particularly warm and fuzzy in fact what we're doing here is treating your team like a</transcript><transcript><audio_84>product you might not want to use those words with your team you might that might be fine but I mean I'm in consulting so our team literally is a product that is what we are selling I don't know surly say that food I'm sorry Nikki I</transcript> focus on their lowest scoring dimension they decided to focus in on this is where we go from measure in to learn and use your product people so you know why this is the same as when we get metrics on our products metrics tell us what but they don't tell us why and it's the same with your team so they they know that they all agree that they don't have clear responsibilities they also know this weird thing right some people think we have a very clear vision some people don't they have no idea from doing this this is Justin Thomas estimate is it can't is so smart can't tell you anything um so they have all right these are all soft skills this is a thing that I like to start arguments about Frank like all the time does anybody else hear people describing this kind of like team building or leadership as soft skills yeah yes lots of nodding does that annoy anyone else we have a big debate about it oh my god sometimes I feel so annoyed um these so this is my small beginnings of knife pocket to get rid of that word but these are not soft skills um I don't think sure some of these are you may use interpersonal skills and other warm fuzzy ways of talking to people communication and things like that we may or may not want to label those with a potentially pejorative word like soft skills but when you're thinking about moving from where you've done a measurement about your team and you're learning about how to change it you are really using a robust and rigorous process there's nothing's talked about this at all and it's not particularly warm and fuzzy in fact what we're doing here is treating your team like a product you might not want to use those words with your team you might that might be fine but I mean I'm in consulting so our team literally is a product that is what we are selling I don't know surly say that food I'm sorry Nikki I
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