<transcript><audio_38>fine it says if you want to kind of take it to the next level you have to go beyond maintenance and support and by the way you know people tend to use these terms together but technically maintenance</transcript><transcript><audio_39>is updates and so forth and support is the human interaction of helping people to do things so maintenance in an open-source project is really free to anybody right nobody has to pay for that because you're releasing new you know</transcript><transcript><audio_40>updates to the general public and anybody can use them so this is really a model about support and that's why I say it's not scalable okay but now I'm gonna say that the companies you think of that are running a maintenance and support</transcript><transcript><audio_41>model are really selling you something else and what they're selling you is Quality Assurance okay so my picture here is at the pet rock which also dates me this is a fad I think in the 70s or</transcript><transcript><audio_42>80s and it's a basically they put some eyes on a rock and put it in a box with a nice logo and sold it and it was hugely popular a big fad so what's the difference between the rock and the pet</transcript> fine it says if you want to kind of take it to the next level you have to go beyond maintenance and support and by the way you know people tend to use these terms together but technically maintenance is updates and so forth and support is the human interaction of helping people to do things so maintenance in an open-source project is really free to anybody right nobody has to pay for that because you're releasing new you know updates to the general public and anybody can use them so this is really a model about support and that's why I say it's not scalable okay but now I'm gonna say that the companies you think of that are running a maintenance and support model are really selling you something else and what they're selling you is Quality Assurance okay so my picture here is at the pet rock which also dates me this is a fad I think in the 70s or 80s and it's a basically they put some eyes on a rock and put it in a box with a nice logo and sold it and it was hugely popular a big fad so what's the difference between the rock and the pet
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