<transcript><audio_32>so people can use a software freely for anything they like and then you offer maintenance and support and theoretically they come to you because you're the one who knows the most about the software so this business model</transcript><transcript><audio_33>certainly works the thing is about maintenance and support is that it's a human resources heavy business model and it requires people with lots of skill and that's all great but it's what we</transcript><transcript><audio_34>say not scalable in the in Silicon Valley because in order for a business to scale you need some kind of product and pure human resource type services are very hard to scale and make high profits on so if you're trying to get</transcript><transcript><audio_35>people invested to invest in a business you have to show them what the return philosophy is now I'm a lawyer for the most part and so I'm intimately familiar with the fact that human resources</transcript><transcript><audio_36>businesses don't scale well it's exactly the problem that accountants and lawyers and consultants have you can make a business out of it but it tends to be very bounded by the number of hours people have in the day that they're</transcript><transcript><audio_37>willing to work so while this is an obvious model it's not how most of the really successful companies make money this is more like providing a job for you which if you're the starting the open source project which by the way is</transcript> so people can use a software freely for anything they like and then you offer maintenance and support and theoretically they come to you because you're the one who knows the most about the software so this business model certainly works the thing is about maintenance and support is that it's a human resources heavy business model and it requires people with lots of skill and that's all great but it's what we say not scalable in the in Silicon Valley because in order for a business to scale you need some kind of product and pure human resource type services are very hard to scale and make high profits on so if you're trying to get people invested to invest in a business you have to show them what the return philosophy is now I'm a lawyer for the most part and so I'm intimately familiar with the fact that human resources businesses don't scale well it's exactly the problem that accountants and lawyers and consultants have you can make a business out of it but it tends to be very bounded by the number of hours people have in the day that they're willing to work so while this is an obvious model it's not how most of the really successful companies make money this is more like providing a job for you which if you're the starting the open source project which by the way is
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