<transcript><audio_111>um of being in lockdown but we also really looked at how we can um you know think about how we deliver that remotely and get information out to students and make it very visible that we are very much still there which i'm sure is a an</transcript><transcript><audio_112>ongoing challenge for us all to ensure that students not only know that we exist but you know how to access the support remotely um also</transcript><transcript><audio_113>theme four kind of focuses around um the how we kind of support staff to support students so for example um we've refreshed our students um supporting students in distress guides</transcript><transcript><audio_114>which has also included some information around kind of checking in for um well-being in a remote setting and again it's been really important to kind of you know look at how we're getting that information out to staff</transcript><transcript><audio_115>but also how um that's adapted to the the kind of situation that we um have been facing and continue to face so this would be a good time for me to bring in jill when we're talking about the the kind of stuff</transcript><caption><image_116>The image is a slide from a presentation slide titled "Our journey through a pandemic". The slide has a white background with a purple border. On the right side of the slide, there is a photo of a woman with blonde hair and glasses. She is smiling and looking directly at the camera. Below the photo, there are three bullet points that explain the purpose of the presentation. The first bullet point reads "survival mode", followed by "communication", "support", "staff wellbeing activities", "guidance", and "return to campus preparations".</caption><transcript><audio_117>and student sort of interface thank you kirstie so yes and we were initially in survival mode and in many ways we still are in the journey so i began with um consistently being with the well-being</transcript> um of being in lockdown but we also really looked at how we can um you know think about how we deliver that remotely and get information out to students and make it very visible that we are very much still there which i'm sure is a an ongoing challenge for us all to ensure that students not only know that we exist but you know how to access the support remotely um also theme four kind of focuses around um the how we kind of support staff to support students so for example um we've refreshed our students um supporting students in distress guides which has also included some information around kind of checking in for um well-being in a remote setting and again it's been really important to kind of you know look at how we're getting that information out to staff but also how um that's adapted to the the kind of situation that we um have been facing and continue to face so this would be a good time for me to bring in jill when we're talking about the the kind of stuff and student sort of interface thank you kirstie so yes and we were initially in survival mode and in many ways we still are in the journey so i began with um consistently being with the well-being
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