<transcript><audio_146>telling you where things don't work for them or where they get what they want and so and here's the slide that i miss putting in three things usability usefulness and delight</transcript><transcript><audio_147>you're aiming for all three usability means can somebody make sense of what's on their screen or what's on this paper document you get them or any other device where you might interact with</transcript><transcript><audio_148>some machine usefulness means is it going to lead to them accomplishing the task they thought they were going to end up accomplishing is it something that they will use or is it frivolous and just frosting for them they don't like sweets that much anyway</transcript><transcript><audio_149>and delight have you removed all the frustrating and friction developing parts of this neutral is better than bad you know bad attitude but best is you finish you get there you do the</transcript><transcript><audio_150>thing and whoa i'm done it was fast it was easy and i'm pretty sure i got the result i wanted quick example i have the my my secondary email address is pretty easy to remember and it means i was a</transcript><transcript><audio_151>pretty early adopter of gmail however lots of other people think it's their email address so i know about people's orthodontia appointments in buenos aires and their refrigerator repair in cleveland and when that refrigerator is</transcript> telling you where things don't work for them or where they get what they want and so and here's the slide that i miss putting in three things usability usefulness and delight you're aiming for all three usability means can somebody make sense of what's on their screen or what's on this paper document you get them or any other device where you might interact with some machine usefulness means is it going to lead to them accomplishing the task they thought they were going to end up accomplishing is it something that they will use or is it frivolous and just frosting for them they don't like sweets that much anyway and delight have you removed all the frustrating and friction developing parts of this neutral is better than bad you know bad attitude but best is you finish you get there you do the thing and whoa i'm done it was fast it was easy and i'm pretty sure i got the result i wanted quick example i have the my my secondary email address is pretty easy to remember and it means i was a pretty early adopter of gmail however lots of other people think it's their email address so i know about people's orthodontia appointments in buenos aires and their refrigerator repair in cleveland and when that refrigerator is
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