<transcript><audio_156>and immediately got sent to a page saying we're very sorry never mind your email has been taken out of our system wow and i never got another thing from them yes they figured out i wasn't their user yeah</transcript><transcript><audio_157>okay so that's a different sense of i'm not it's from the user point of view but from the point of view of a user researcher you aren't that person who's suffering the problem probably and you</transcript><transcript><audio_158>aren't suffering it you don't if even if you do have that issue and you overlook it or you get annoyed or whatever how do other people react to it so the emotional content there is something to pay attention to and i put this picture in because i don't think any of us uses a giant</transcript><transcript><audio_159>magnifier the way this particular individual did who i i was intentionally going for people who had various kinds of uh difficulties and how well they could use a new system we were proposing</transcript> and immediately got sent to a page saying we're very sorry never mind your email has been taken out of our system wow and i never got another thing from them yes they figured out i wasn't their user yeah okay so that's a different sense of i'm not it's from the user point of view but from the point of view of a user researcher you aren't that person who's suffering the problem probably and you aren't suffering it you don't if even if you do have that issue and you overlook it or you get annoyed or whatever how do other people react to it so the emotional content there is something to pay attention to and i put this picture in because i don't think any of us uses a giant magnifier the way this particular individual did who i i was intentionally going for people who had various kinds of uh difficulties and how well they could use a new system we were proposing
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