<caption><image_13>The image is a screenshot of a presentation slide with a background. The slide has a white background and black text. On the right side of the slide, there is a photo of a woman with long brown hair and a blue shirt. She is smiling and looking directly at the camera. The text on the slide reads "Background: For over 30 years Australian governments have developed quality standards that disability services are required to comply with in order to receive funding and remain registered to provide services to people with intellectual disabilities. Evidence of compliance with standards predominantly determined by reviewing organizational policies and procedures. Little time is spent exploring the quality of the support people with Intellectual Disabilities receive (MULTIPLE) and Douglas 2014. This means that organisations with excellent policies and processes that provide poor quality support, may still pass audits and organisations with poorly written policies and policies that provide excellent quality support. May not."</caption> that was great really enjoyed it thank you it was very kind of you to to mention me alan i was taken aback by that um so thank you and yeah i've written a few you raised a few points i've noted and i really do think that we should talk at some point because um some of the things you said i thought uh yeah there's correlations between some of the stuff i've been doing and your work and we're live everyone can hear this just so you know okay okay we might uh start again um is everybody back we've got a hundred people online so uh welcome back to the second half of the seminar um and our wonderful phd student jade mcewan is going to talk about some of the findings from the study she's been doing over the last few years jade's a very experienced quality person she's been involved in quality management
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