<caption><image_0>The image is a promotional graphic for a 2020 research seminar series hosted by La Trobe University. The background of the image is red, and the text is in white. The text reads "2020 Research Seminar Series" in large, bold font. Below the text, there is a smaller text that reads "9 September". On the top right corner, there are two photos of two people, one of whom is a man and the other is a woman. The man is wearing a suit and tie, and they are both smiling at the camera. The woman is holding a microphone and appears to be giving a presentation. The image also has a logo of the university on the top left corner.</caption><transcript><audio_1>okay good afternoon everybody we're just gonna wait for two or three minutes while people</transcript> okay good afternoon everybody we're just gonna wait for two or three minutes while people okay um welcome everybody to the living with disability research seminar this afternoon um those of you who are in melbourne you'll understand that we're all still at home and we all need a haircut so you'll just have to excuse our appearances although one of our guests this afternoon he's lucky enough to be in canberra and he certainly doesn't need a haircut so we've got a really interesting afternoon uh with a guest speaker from outside of academia and one of our very smart phd students and the sort of theme this afternoon then is about regulating and monitoring quality services um which is unfortunately an incredibly topical issue just at this point in time so it's a great pleasure i introduce um dr alan hoff who um many of you might know who is a consultant has been a consultant across the disability sector and has done quite a lot of work for nd nds in the past um but he also has some claims to some credibility in terms of having a phd in governance and has done a lot of work with boards particularly of disability service organizations so i'm going to hand over to him and he's going to talk about regulation so over to you allen and welcome thank you very much chris um thank you for the invitation um to join you this afternoon um so this presentation reflects three papers uh that i've authored or co-authored the first was a conference paper
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