<transcript><audio_118>i haven't necessarily been in a situation where i was i had a disagreement with with the engineering team per se but i've found myself in situations where i had to convince um the engineering team to do something</transcript><transcript><audio_119>um you know and helping to facilitate um a solution to an issue um and then you know that's how that's how i've helped them in this kind of situation and i will talk about my experience um</transcript><transcript><audio_120>with um while i was with the aig consumer insurance benefits solutions um we we were just giving you i'll add it i'll address this by you know putting this into the context what</transcript><transcript><audio_121>happened uh the background information identify how identify the users um what the issue was the impact to the customers the tasks um the action the steps that i took and what was the result the outcome now</transcript> i haven't necessarily been in a situation where i was i had a disagreement with with the engineering team per se but i've found myself in situations where i had to convince um the engineering team to do something um you know and helping to facilitate um a solution to an issue um and then you know that's how that's how i've helped them in this kind of situation and i will talk about my experience um with um while i was with the aig consumer insurance benefits solutions um we we were just giving you i'll add it i'll address this by you know putting this into the context what happened uh the background information identify how identify the users um what the issue was the impact to the customers the tasks um the action the steps that i took and what was the result the outcome now
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