Teleperformance teams up with Microsoft to launch generative AI platform
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Teleperformance (OTCPK:TLPFF) (OTCPK:TLPFY) signed a multi-year $185M Azure Cloud commitment with Microsoft (MSFT) to provide Microsoft Cloud infrastructure solutions to clients.
Through the collaboration, Teleperformance will also use Microsoft Azure artificial intelligence, or AI, to launch TP GenAI, a new suite of AI solutions for faster and improved business processes.

Using Large Language Models, or LLMs, via Microsoft Azure OpenAI, the suit of generative AI tools allows advisors to accelerate response times and focus on customer needs, the company added.
The company is also embedding TP GenAI to optimize its internal back office and support functions including HR, Recruitment, Finance, IT and Training.
"The launch of TP GenAI is just one more step in our transformation as a digital business services leader," said Teleperformance's Chairman and CEO Daniel Julien.

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