ServiceNow CFO talks new generative AI offerings, Nvidia partnership
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Amid ServiceNow's (NYSE:NOW) stronger-than-expected second-quarter results, the cloud computing giant unveiled a new partnership with Nvidia (NASDAQ:NVDA) and Accenture (NYSE:ACN), and several new software offerings, which CFO Gina Mastantuono said could result in significant "value creation" for both its customers and the company alike.
"Price will represent only a small fraction of the productivity gains we generate for our customers," Mastantuono said in an interview with Seeking Alpha of the new generative AI-centric offerings. "Our focus is on value creation. We are expecting a price uplift of 60%+ for these [stock keeping units]."
ServiceNow (NOW) announced new offerings across its IT Service Management, Customer Service Management and HR Service Delivery products, slated to be released in September.
Mastantuono added that the new offerings come in a "good, better, best" approach. There is a Standard version, while the Pro and Enterprise options embed artificial intelligence and machine learning capabilities, albeit at higher price points.
The 51-year-old Mastantuono explained that while the offerings are available to all of ServiceNow's (NOW) customers, the Pro and Enterprise offerings are considered a "premium" offering, given the fact they involve generative AI capabilities on top of ServiceNow's existing Pro and Enterprise plans.
Aside from new offerings, Mastantuono said the quarterly results are indicative of the fact that digital-first initiatives are "strategic priorities" for CEOs across the board.
"We are in the business of driving productivity and efficiency from the resources enterprises currently have, making ServiceNowâs business resilient, even in a recessionary environment," she explained.
ServiceNow (NOW) shares dropped after the results, which led to some on Wall Street defending the Santa Clara, California-based company. 
Mastantuono, who has led ServiceNow's (NOW) finance operations for nearly four years, said the partnership with Nvidia (NVDA) and Accenture (ACN) - known as AI Lighthouse - builds on the company's existing partnership with the GPU giant and focuses on the future of generative artificial intelligence. 
"The program will use the ServiceNow enterprise automation platform and engine, NVIDIA AI supercomputing and software, and Accenture AI transformation services, enabling customers to collaborate as design partners in architecting custom large language models and applications to advance their business," she explained.
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