extracted_text:
ДЕПАРТАМЕНТ ЛЕСНОГО ХОЗЯЙСТВА
НИЖЕГОРОДСКОЙ ОБЛАСТИ
Государственное бюджетное профессиональное
образовательное учреждение Нижегородской
области
«КРАСНОБАКОВСКИЙ ЛЕСНОЙ КОЛЛЕДЖ»

МЕТОДИЧЕСКИЕ УКАЗАНИЯ
по дисциплине «Английский язык»
для студентов III курса
часть 2 «Профессии в индустрии
гостеприимства.
Личностные качества, необходимые для
профессии.
Функциональные обязанности работников
индустрии гостеприимства»
для специальности 43.02.14 «Гостиничное
дело»

РАССМОТРЕНО:
на заседании предметно-цикловой
комиссии общеобразовательных дисциплин
ПРОТОКОЛ №   от «  » сентября      г. Председатель ПЦК ______

Разработала:
Преподаватели иностранного языка
Воронина М.В., Булкина Т.А.

Красные Баки
2020
Lesson 7-8
The Front Office staff

1.
Translate the words and write them in your vocabulary:
The Front Office Manager -
The
Receptionist -
The Reservations Clerk -
The Hall Porter or Concierge (USA: bell
captain) -
The Switchboard Operator -
The Cashier -
The Night Clerk -
The Doorman -
The Porter -
the room clerk -

to welcome -                                                       to
attend -
to hand out -                                                        to
receive -
to deal with -                                                       to
handle -
to inquirie -                                                         to
complete –
to concern with -                                                 to
show to –
to connect –

2. Read and translate the text:
It is
the department where guests make reservations, check in and check out. The
Front Office Manager is in charge of the reception area. The Receptionist
welcomes and registers the guests. He hands out the keys and gives them
information about hotel services.
The
Reservations Clerk deals with reservation inquiries, booking and allocation of
accommodation.
The
Hall Porter or Concierge (USA: bell captain) is the person who does services
for guests. He can help guests with any of these: car hire, theatre tickets,
sightseeing, postcards and maps, airline reservations, timetables, luggage
storage, mail dispatch, valetting.
The
Cashier is concerned with the guests' accounts and prepares bills. He may also
exchange travelers’ cheques or foreign currency.
The
Switchboard Operator connects outgoing and incoming calls.
The
Night Clerk attends to the reception area during the night shift.
The
Doorman receives guests, opens the door, orders taxis, etc.
 The
Porter is the person who handles the guests' baggage. When a guest completes
his check-in procedure, he normally gets the room key from the room clerk who
shows the guest to his room. He also collects baggage from the guest's room
when the guest checks-out.

3. Exercises:
№1. Answer these
questions:
1.       What
does the Front Office Manager supervise?
2.       Who
work under his supervision?
3.       Who
looks after the guests when they arrive?
4.       What
does the Receptionist do?
5.       Who
hands out the room key?
6.       Who
carries the luggage to the guests' rooms?
7.       What
services does the Hall Porter provide?
8.       Who
deals with reservation inquiries?
9.       What
are the doorman's duties?
10.   Who
exchanges foreign currency?

№2. True or false:
1. The Receptionist
shows the guest to his room.
2. The Concierge
does services for guests.
3. The
Cashier is concerned with the guests' accounts, bills, travelers’ cheques or
    foreign currency.
4. The
Hall porter’ duty is to handle the guests' baggage and collect it from the
    guest's room when he checks out.
5. The Front Office Manager is in charge of the reception area.

№3. Make up the word
expressions and translate them:

1

to welcome

a

reservation inquiries

2

to deal with

b

accounts

3

to connect

c

guests

4

to concern with

d

the guest

5

to handle

e

the baggage

6

to hand out

f

to his room

7

to complete

g

check-in procedure

8

to receive

h

the keys

9

to show to

i

the reception area

10

to attend

g

calls

№4. Make up questions to the
underlined words:
1. The room clerk also collects baggage from
the guest's room.
2. The Front Office Manager is in charge of
the reception area.
3.  The Concierge does services for
guests.
4. The Night Clerk attends to the
reception area during the night shift.
5. The Receptionist hands out the keys.

№5. You are the Front Office Manager. Tell all the staff of the Hotel
Front Office and say what duties everyone has.
№6. You are an employee. Today it is your first working day at the
hotel. Ask the the Front Office Manager about your duties.
4. Read and translate the text “Professions in hospitality”

There are various
professions in hospitality business. One of the most important is the
profession of the receptionist who works in the front office of a hotel.
  The receptionist
is in charge of the check-in. She meets and greets guests, registers them and
assigns rooms to them. Her main duty is to provide the brief and convenient
check-in procedure. The receptionist must help guests do the hotel formalities.
She asks the guest to fill in a registration card and to sign it. She also
answers the phone and takes messages for the hotel                     Collecting guests’ baggage
guests. The
receptionist also provides the check-out
formalities.
The concierge must
help the guests with the information about the hotel, the city and make travel
arrangements. She must be knowledgeable, fluent in many foreign languages and
have an outgoing personality. Fluency in English, French and German is a must
for her. Besides, she must be computer literate, have a pleasant telephone
manner and a positive helpful attitude. She actually acts as a travel agent:
she books flights, tours and visits.
The concierge must
help guests in all ways.
The hotel manager
is just a professional hotelier. For the hotel guests the hotel manager is the
host who must offer hospitality to the guests.
For the hotel
staff he is the person who must establish the policy of the hotel and its
operations.
There may be
different management positions in a hotel: the assistant manager, the resident
manager, the night manager.
The assistant
manager helps the manager and manages the hotel when the manager is not
present.
The resident
manager permanently lives in the hotel.
The night manager
is on duty during the night.

Answer the
following questions:
1.
Which
is the most important profession in the hotel business?
2.
What
are the duties of the receptionist?
3.
What
must a concierge do?
4.
What
kind of person is the concierge?
5.
Who
is the hotel manager for the guests?
6.
What
is he for the hotel staff?
7.
Who
establishes the policy of the hotel?
8.
Which
are the major management positions in hospitality?
9.
What
do these managers do?

Use the
appropriate words from the list:
on duty,
assistant, books, assigns, to fill in, convenient, computer literate, establish
the policy, management positions,
1.
The
receptionist meets and greets guests, registers them and … rooms to them.
2.
Her
main duty is to provide the brief and … check-in procedure.
3.
The
receptionist asks the guest … a registration card and to sign it.
4.
Besides,
the concierge must be … , have a pleasant telephone manner and a positive
helpful attitude.
5.
The
concierge actually acts as a travel agent, she … flights, tours and visits.
6.
For
the hotel staff he is the person who must … of the hotel and its operations.
7.
There
may be different … in a hotel: the assistant manager, the resident manager, the
night manager.
8.
The
… manager helps the manager and manages the hotel when the manager is not
present.
9.
The
night manager is … during the night.

Match the
beginnings and the end of the sentences:

1. The
  receptionist is

guests do the hotel formalities.

2. The
  receptionist must help

provides the check-in formalities

3. The
  receptionist asks

the guests with the information about
  the hotel, the city and make travel arrangements.

4. The
  receptionist

in charge of the check-in.

5. The concierge
  must help

be knowledgeable, fluent in many foreign
  languages and have an outgoing personality.

6. The concierge
  must be

to fill in a registration card and to sign
  it.

7. The concierge
  must

computer literate, have a pleasant
  telephone manner and a positive helpful attitude.

8. The hotel
  manager

the host who must offer hospitality to
  his guests.

9. The hotel
  manager must establish

is just a professional hotelier.

10. The hotel
  manager is

the policy of the hotel and its
  operation.

 Translate the
following sentences from Russian into English:
1.
Одна
из самых важных профессий в гостеприимстве – это профессия администратора по
приему гостей, который работает в лобби отеля. Администратор отвечает за
регистрацию гостей. Она встречает, приветствует гостей, регистрирует их и
отводит им комнаты. Ее главная обязанность – обеспечить быструю и удобную
процедуру регистрации гостей в отеле.
2.
Консьерж
должна помогать гостям с информацией об отеле, городе, а также способствовать в
приобретении билетов. Она должна быть знающей, бегло говорить на многих
иностранных языках и быть общительным человеком. Говорить бегло на английском,
французском, немецком языках – ее обязанность.  . Она заказывает рейсы, туры и
посещение достопримечательностей.
3.
Менеджер
отеля – это профессиональный хотельер. Для гостей отеля – он гостеприимный
хозяин, который должен предлагать хороший прием гостям.
Для служащих отеля – он человек, который
устанавливает политику отеля и его деятельность.

Lesson 9
Qualities of a person
 Job search can take a long time: someone
cannot find a suitable option for months, other interrupted time-consuming and
unstable jobs. To equalize the situation you can use a summary. How to reflect
the personal and professional qualities for summary, to make the employer
notice you and give you an opening? The summary should include only your
strongest side. If the quality of the summary on the work is described
correctly, the employer will be able to highlight your application among other
applications.

- Tell what qualities of a
person you know.

- Read a template set of personal qualities for summary and translate them:
- balance, self-control, perseverance,
hard work, discipline;
- the ability to persuade, ambition, good
diction, dedication;
- confidence, the ability to adapt to
change, ability to work in team;
- accuracy, quick learner, public speaking
skills, presentable appearance;
- commitment to the development, result
orientation, punctuality;
- honesty, justice ,a sense of humor,
energy, organization.
- knowledge, flexibility, helpful

Exercises:
1.
Form
the adjectives from the nouns below and translate them:

adjectives

translation

1

  hard work

2

  balance

4

  discipline

5

  ambition

7

  purpose

8

  accuracy

9

punctuality

10

  honesty

11

  justice

12

  emotionality

13

  knowledge

14

  flexibility

15

  help

2.
Make up phrases after model:
An
employer must possess hard work.  He must be a hardworking
person

3. Read and translate some versions of the
qualities and say which of them are not suitable for the employer:
- easy in communication, straightness, intolerance, rudeness, inability
to lie;
-
pedantry, selfishness, self-discipline, excessive thoroughness;
-
excessive emotionality, a heightened sense of responsibility.
4.  Think about, what character traits can be
considered winning?

5. Which of the hotel staff can possess these
qualities:

- persuasion skills
- discipline
-
  accuracy
-
  good health

-
  presentable appearance
- communication skills
-
  good diction

- honesty

The concierge
The receptionist
The Doorman
The Cashier
The Switchboard Operator
The Hall Porter
The hotel manager

6. Translate in to English:
1.Кассир
должен быть грамотным, честным, аккуратным.
2.
Менеджер должен быть лидером, владеть организаторскими навыками, уметь работать
в команде.
3. Администратор должен иметь презентабельный внешний
вид, быть общительным, дружелюбным.
4.
Консьерж должен быть знающим, внимательным, владеть иностранными языками
5.
Портье должен быть дружелюбным, тактичным, исполнительным.

7. Read the most popular qualities, translate
them and place in order of importance:
responsibility, sociability,
stress-tolerance, commitment, performance, learning, punctuality, efficiency,
organization, accuracy, attentiveness, ability to work in a team, initiative,
independence, energy, self-organization, goodwill, creativity, sociability,
active life position.
8. Look at the schema and
answer the question “How many per cents every quality has”

HOW TO BECOME A GOOD HOTELIER
The hotelier is a
good diplomat, patience, tolerance, generosity and good intentions. A good
hotel operator must have self-discipline staff, quick workers, and quick
thinkers and always to help client and manager at all times.
Diplomat
Diplomat mean is a
person who appointed by the national diplomacy with other countries or
international organizations. Representation and protection of the people are
the main functions of diplomats around the state and sent, as well as the
promotion of information and friendly relations. As a diplomat can easily build
an own relationship with the customer and day by day they will become a general
customer of hotel.
Patience
Patience in
hospitality industry means whatever the guest scold you, you cannot scold them back.
Resistance state in difficult circumstances, this may mean that persist in the
face of delay or provocation, no worries, anger, a negative exhibit patience
when under pressure, particularly when faced with a long-term problem.
Tolerance
Toleration in
hospitality industry means a person who tolerates something or somebody
unpleasant. Toleration is meaning the practice deliberately allowing or
permitting the things one does not agree. Many people are sometimes don't know
how to behave themselves and also don't know show some respect to other people;
so that's why we have to be tolerate and patience. To be a hotelier everyday
will face difference temper of guests, so as a hotelier should be tolerating
and not to argue with them. Also, as a hotelier should give what they need to
make them feel satisfy. Guests always are the right whatever happens so as a
hotelier should be toleration and also patience.
Liberality
When employee
facing any high demand guests, we should need to be liberality and keep smile
to serve our customer until they satisfy with the service. Any guest that is
high demand, we shouldn't complain it because it will affect the whole hotel
and will give a bad image and impression to the hotel. As a good hotelier must
be professional during working time.
Good Will
Good will means
willing to help each other when facing problem. Good will is one of the
important things to any hotelier because it always reminds us to be helpful to
our guests and also help them to solve problem. Front office staff is the first
employee to serve the customer. So that why good will is very important to any
front office staff.
It is not easy to
become a hotelier, but it is not so difficult. It depends on how to treat
customers, if you use your heart to your guests, they will feel. Most of the
students have chosen the hotel management, because working in the service
sector is very interesting and funny. Enterprise management is very useful for
our future operations, but it is very boring, which is why I chose the hotel
management. Another reason to select the hotel management, we can see so many
different customers and increase our knowledge. When you have experience in the
service industry, and then set the target a certain extent, the growing
knowledge does not always stay in the same place, become one industry
professionals. Peter Drucker pointed out that, today, the center of our social
productive forces, knowledge workers. In other words, knowledge is the key to
success, do not know is equal. Unfortunately, remain forever in the failure.
Thus, learning as an important part of our comprehensive preparatory work
supervisor or manager career.
10 Things That
Make Good Hotel Service Great

The right ambience
Ensure cleanliness, aroma, temperature,
  and the 5s methodology from the Japanese Kaizen methodology – tidiness,
  orderliness, cleanliness, standardization and discipline.

What’s in a name
Well, in the hospitality industry – a lot
  use guests’ names, their children’s names, pet’s names and even their car
  name. Also, use your name it is equally important. You are their buddy.

Personalize at every point
Make every possible piece of literature,
  personal a welcome letter, a pre-arrival letter, a post-stay letter, anything
  and everything.

No unexpected surprises
Ensure clear signage, a clear website,
  clear prices, clear text, clear rules, clear stuff roles and more. This will
  ensure that the guest has clear expectations at every stage and is delivered
  what is promised.

Make it memorable
Consider providing some gift to greet
  your customer, or something they can take away to remember their stay. Also,
  have products available to buy whenever possible.

Follow-up is important
Have they reviewed, will they review,
  have you answered their review? Have you invited them back? In other words,
  how would you treat a new friend?

Be efficient but not pushy
Be efficient in your processes but then
  allow time for chatting and showing customers around to the extent they
  desire. Never rush them!

Don’t forget the Thank YOUs
Be thankful. A guest must feel
  appreciated, all the time. A simple gesture that works even on the most
  difficult guest.

Reward their loyalty
Be thankful. A guest must feel appreciated!

A smile can do the trick
Be happy! A happy team equals a happy
  guest. Mirroring behavior is an innate, unconscious process. You smile – the
  will smile.

Lesson 10
Divisions of a Hotel
There are various divisions (or
departments) of a hotel. They are given below.
Front Office
It is responsible for guest check-in and
check-out, mail and information services, and concierge services such as tour
booking, reserving theatre and restaurants, providing airport taxi service,
etc.
Food and Beverage
Food and Beverage department is
responsible for preparing menus, foods, and managing inventory of food and
beverage items. It includes food and beverage preparation and service for
restaurant, lounge, coffee shops, bars, parties, and room service.
Uniformed Service Department
It includes parking and door attendants,
drivers, porters, and bell attendants.
Housekeeping
Housekeeping includes the duties of
keeping the areas of the hotel clean, tidy, hygienic, and pleasant. It also
performs the duties pertaining to decoration of hotel premises.
Sales and Marketing
All sales, services, advertising,
promotions, and public relations are taken care of by this team.
Security
Security manager and security workers work
to keep the property safe and secured from external hazards.
Accounts
It conducts all financial activities like
producing bills and receiving payments, computing employees’ compensations and
delivering payments. They also carry out the activities such as compiling
monthly and annual income statements, depositing and securing cash, and
controlling and monitoring assets.
Maintenance
The Maintenance department is responsible
for the maintenance of the property. It takes care of repairing furniture and
fixtures, and painting the required area. When the hotel is small, these works
are contracted from an outside agency.
Engineering and Technology
It is responsible for keeping all of its
equipment operational. The duties include maintaining telephone, hotel
management software, internet etc. It is also responsible for implementing any
new changes required such as upgrading the software and hardware.
Human Resource Department
Human Resource department is responsible
for interviewing and recruiting qualified staff to be placed at appropriate
positions. They also conduct exit interviews for the employees who wish to quit
the work. HRD works to set wages and salaries based on regional market rates
and ensures that the hotel business meets safety and health administration
standards.

Profiles of Management Staff
Hotel
General Manager
Hotels
are rampant nowadays. The bigger they get, the more people they need to work
for them. Thus, the more they need people who can take in charge of everything.
This is what general managers do.
Your main job is
to create and sustain a guest-driven hotel which goes beyond guest expectations
for the criteria important to your guests. You should also provide an
atmosphere which inspires your hotel team members to offer their best efforts.
It’s your job to watch over the quality process in order to ensure your guest’s
satisfaction through consistent delivery of service and quality product in
conformance with your hotel's profitability goals whilst fulfilling the
important requirements of your guest.
First priority is to perform and supervise the daily routines of the hotel. You
check guests in and out, and inspect their suites for engineering and
housekeeping quality. You also participate in the Food and Beverage outlet
where you would greet and serve guests as needed.
You also have some
responsibility for staffing. You will interview, and hire people. Once
accepted, you would also be the one to supervise and counsel them. This would
include the different department managers in the hotel. Although the pay is
high, this job places many responsibilities on your shoulders and you should be
up for that.

The Front Office Manager
The Front Office
Manager is generally in charge of everything that goes on in the front desk. He
is responsible for all duties of the front desk operation which includes: staff
training, inter-department communications, and staff scheduling. He usually works
a regularly scheduled front desk shift and must be available to work any shift
as needed. He holds department meetings regularly, cover all shifts that are
open and tries to understand any problems which desk clerks may have.
The biggest
responsibility is to supervise over the front desk clerks. The Front Office
Manager should possess strong communication skills and demonstrate leadership
abilities. There are many responsibilities and duties that come with this job
title. He hires and trains new people for the front desk and will make sure
that everything runs properly and that everything is organized. This position
requires such services as answering questions, taking difficult telephone
calls, analyzing the front desk budget, setting schedules, welcoming guests,
dealing with guests’ complaints and solving a variety of problems that may come
up for example when it comes to deal with groups of foreign guests.
This position
requires plenty of patience with people and understanding. Smiling when dealing
with guests helps to create a friendly atmosphere. A smile says, “We’re glad
you’re here!” Whenever an employee speaks with a guest, the employee should end
the conversation with the statement, “Please call on me if I can be of any
further assistance.” The Front Office Manager is also required to possess
language skills, as well as a very good command of at least two or three
foreign languages. He should also monitor finances at the front desk and is
responsible for communicating with all other departments in regard to the front
desk department.

Food and Beverage Director
This position is
not only applicable for hotels. You can also work in hospitals, schools and
other places where food directors are needed. The general job description would
be having the responsibility to oversee the lounge/restaurant operations. You
also get to recruit and train employees. You would also be the one who would
create their schedules.
Managing budgets
and achieving sales targets are also part of your job, along with maintaining
close control of product orders and stock. You should also be able to control
and analyze food costs. Of course, as the director, you should ensure that food
safety and customer service are provided. Lastly, you should communicate well
with your team and be able to motivate them.

Executive Chef
This
career would generally involve managing the flow and direction of a kitchen.
You would be responsible for arranging menus and tables on hotels, cruise
ships, and other hot spots that tourists go to. You also keep track of
inventory and try to keep costs down. You decide which supplies and food items
are necessary to purchase. As time passes by, you will establish and modify the
menus so that there is an increase in profits and decrease in monetary loss. You
are also the one who is in charge of overseeing the overall satisfaction of
your customers.

The Sales Manager
This
key role carries responsibility for marketing hotel products, facilities and
services. He designs such hotel products as accommodation special offers,
bargain breaks, leisure and activity breaks. He also advertises meeting and
recreational facilities for groups and conventions by sending circulars to
companies, cultural and political associations, professional bodies. He attends
regional and national conferences on tourism issues hoping to catch new
glimpses of forth coming events which may increase hotel business.

The Purchasing Manager
He is
responsible for the search, selection, purchase, receipt, storage of
commodities in accordance with the catering policy of the hotel. Commodities
cover the following categories: food, beverages, tabletop products, maintenance
products, catering 1 food service equipment, furnishings and fixtures,
operations equipment and systems, telecommunications systems, management
services. His duties include:
·
providing all items to user departments
·
evaluating new products
·
researching into new markets and price trends
·
reporting to the hotel management

The Personnel and Training Manager
He is
responsible for defining the structure and scope of the personnel function. As
a pragmatic, articulate and influential person, he shows a committed and
commercially relevant approach to Human Resources. His duties include:
·
recruitment of staff members
·
planning educational courses for hotel employees
·
finding out HR policies to support hotel services efficiency

The Chief Engineer
Traditionally
associated with maintenance engineering has evolved as a separate department in
very large hotels. The chief engineer is responsible for all the mechanical and
electronic equipment conditioning systems, escalators, lifts, electrical
implements, television sets, computers, audio visual aids, lightening, etc.. He
supervises a team of technicians assigned to the control and maintenance of
such equipment as heating and air-conditioning systems, escalators, lifts,
electrical implements, television sets, computers, audio visual aids, lightening,
etc.

The Housekeeper
Her primary concern is the
overall cleanliness of the premises. Her duties would involve bed making,
replenishing of linens, cleaning and vacuuming halls and rooms. She also gets
to carry linens, toilet items, towels, and cleaning supplies by the use of
wheeled carts. Cleaning rooms, lobbies, hallways, restrooms, lounges,
corridors, elevators, locker rooms, stairways, and other working areas are
tasks related to her job. As a supervisor she is the head of a team whose main
job is perform the above mentioned duties. She checks if requirements regarding
cleanliness are met and should also interview, hire and train people who want
to be part of her team.

The Supervisor
The
supervisor is the basic managerial element in the hotel organization. He forms
the essential link between the general manager and the workers. His main
functions are motivating and controlling, but, actually, he operates within all
of the management  procedures. He is responsible for the training needed within
his department. The workers must have good and effective supervision to perform
to the best of their ability
Notes:
CEO = Chief
Executive Officer. Officer of a firm principally responsible for the activities
of a company
Front office: the
reception area that is visible to the public
Back office: the
part of a reception area that is not visible to the public.

Practice
1.
Answer these questions:
1.     What
are the main duties of a hotel manager?
2.     What
skills must a hotel manager have to run a large hotel?
3.     What is
a small hotel manager required to have?
4.     What
about the manager's role in a chain-owned hotel?
5.     What is
the management?
6.     Who is
the management formed by?
7.     What
are the main departments of a hotel?
8.     Who
operate in the Reception department?
9.     What
are the main facilities of the food and beverage department?
10. Mention the staff
of the housekeeping department
2.
Put the following items in the appropriate column:
recruiting
staff / following price trends / storing products / checking lifts / training
staff / supplying items to hotel depts. / advertising bargain breaks /
selecting commodities / defining personnel tasks / supervising technicians.

Purchasing Manager

Sales Manager

Personnel Manager

Chief Engineer

A Staff Meeting
'One is up early
in this business' explains Harvey Pascoe, managing director of the Dormy House
Hotel on the Cotswolds near Broadway. 'I like a gentle start to the day before
the racing begins', he admits.
10.00 Harvey
assembles all available staff into the Conference Room for their weekly
(Friday) briefing. Today's session has a sentimental note; Louise Weston, a
chambermaid who's been at Dormy for the last five years, is retiring and Harvey
presents her with a Russell Hobbs coffee maker.
10.15 Harvey
is going through a pile of mail in his office. '1 see every single letter. They
all get a reply from me and then they'll be categorised. And look. It's only
September 19th and here is our first booking for our New Year's Eve party.
After making a phone call with stock and another with accounts, a travel agent
in Philadelphia calls to make a booking for four clients.
10.30 The
meeting with the various Heads of Department - the housekeeper, head bar-lady,
banqueting manager, head receptionist, maintenance man and others. Everyone
brings Harvey their own set of seemingly major catastrophes but nothing seems
to faze him, not even the news brought by the maintenance man that all the
outside lights have 'gone on the blink'. Harvey agrees with his diagnosis -
that the underground cable is old, worn and must have shorted the circuit. 'It
will cost a lot of money but we have no choice,' Harvey concludes. 'We need new
cabling a.s.a.p.' Maurice Howman, the gardener, worries about 'the early chills
we've been having'. Housekeeper Sally Hodgkinson reports on how the new carpets
are settling down.
They then talk
about which rooms are to be 'released for refurbishment' and the design for
curtains, fabrics, bathroom fittings and the like.
Harvey adds that
Friday mornings are always more crucial than the rest because it's the best
time to go through the following week's function lists.
'I try to spend as much time as I can before lunch just talking to the
staff. I make a point of saying good morning to everyone, and by name. I work
with people, a team, not just numbers, and that applies to employees as much as
guests. It is a vital ingredient in the successful running of a hotel.’

Practice
1.
Read 'A Staff Meeting' and complete these sentences:
1.     Mr
Harvey Pascoe gets up early in the morning because.
2.     The
staff meeting always takes place on   ..................... in……………….
3.     Louise
Weston is ................................................................
4.     Every
morning Harvey goes through the incoming mail and.
5.     Harvey has
made two phone calls, namely ...... ……………………………………
6.     He has also
got two bookings: one for ............. the
other from ......................................
7.     Among
the staff attending the meeting were ...
8.     The
maintenance man reported that ....
9.     The
housekeeper reported that ....... and
went on talking to the manager about  .............
10. The reason why Mr
Harvey Pascoe is a successful hotelier is ………………

2.
Write sentences of your own using the following verbs:
to
present s. o. with / to go through / to make a call / to make a booking / to
hold a meeting / to report / to worry about / to run a hotel

3.
Write a short description of the picture following these guidelines:
what
it is about
who
the persons are
what
they are talking about
You
can start
like this: The picture shows the staff meeting hold at the Dormy House Hotel
on September 191h ......

4.
Write a conversation between the manager and the receptionist on a topic of
your choice.

HOUSEKEEPING
This department is in charge of the general cleanliness of the
hotel. It provides cleaning materials, bed linens, paper products, stationary,
etc. It is also responsible for laundry, dry cleaning and ironing services and
handles storage supplies. The staff members in charge of this department are:
the Executive or Head Housekeeper who is responsible for the smooth running of
the department. She supervises the work of chambermaids and housemen.
The Chambermaids whose job is cleaning and
caring for the guest rooms. Housemen and Assistants help in performing various
chores such as collecting dirty linen, hoovering carpets, polishing mirrors,
etc.

1. Write the Russian equivalents of the following
cleaning and equipment supplies:

1.
  air
  freshener
2.
  broom
3.
  brush
4.
  bucket
5.
  carpet
  sweeper
6.
  cart
7.
  chemicals
8.
  deodorant
9.
  detergent
10.disinfectant
11.dust cloth
12.dust pan
13.furniture polish

14.linen trolley
15.mop bucket
16.paper towel
17.rug cleaner
18.scouring pad
19.silver polish
20.soap
21.stripper
22.trolley
23.upholstery
  cleaner
24.vacuum cleaner
25.window cleaner
26.wringer

2. Put
the items below in the appropriate box
advertising
material, aprons, blanket covers, blankets, booking forms, brochures, business
cards, cots, educational materials, greeting cards, mailers, mattress pads,
mattresses, menu order forms, menus, napkins, newsletters, pillowcases,
pillows, presentations & proposals, printer paper, quilts, registration
forms, sheets, single use napkins,  tablecloths, towels

Bed and Bedding

Stationary & Paper Products

Linen Supplies

_____________________
_____________________
_____________________
_____________________
_____________________
_____________________
_____________________
_____________________

_____________________
_____________________
_____________________
_____________________
_____________________
_____________________
_____________________
_____________________

_____________________
_____________________
_____________________
_____________________
_____________________
_____________________
_____________________
_____________________

THE RESTAURANT
It is the facility
where the guests have their meals. Breakfast, lunch and dinner are generally served
by waiters under the supervision of a Headwaiter or Maître d'hôtel.
A Maître d'hôtel is the man in charge of all personnel who serve or
clear tables in the restaurant. Waiter or waitress is the individual who takes
orders and serves the meal. Bussers or busboys is the American name for
Assistant Waiters. They are restaurant employees who pour water, empty
ashtrays, clean and set tables, and so forth.

THE BAR
This is the area
where guests can sit, drink, and talk in a relaxed, comfortable atmosphere. The
bar is also attended by those guests who like to have a light and fast meal,
generally made up of snacks, sandwiches, salads and cakes. The staff members
operating in the bar are the Barman, his Assistants and the Waiters. The Barman
(Bartender in USA) is the employee who mixes and serves drinks at a bar. He
takes orders for drinks from customers and the waiting staff (waiters and
assistants). Waiters go to the customers' tables, take their orders and then
bring drinks or snacks to the tables.

THE
KITCHEN

The kitchen is a very important hotel department considering that food
and beverage service may prove to be the highest source of income, especially
when providing service for banquets and conventions. The staff of this
department may include:
The Head Chef (Chef
de Cuisine) who is responsible for planning the menus and for supervising the
correct preparation, presentation and qualities of all dishes which are being
prepared by other chefs. He is normally collaborated by an Assistant Head
Chef (Sous Chef) who relieves the Head Chef in his absence and arranges
duty shifts and days off for the kitchen staff. The other kitchen staff members
are the Chefs each of whom is responsible for the preparation of
individual items. They include the sauce chef, salad chef, vegetable chef,
fish chef, soup chef, pastry chef, etc. and are assisted by Assistant
Cooks (commis de cuisine) who receive orders by the chefs they work for.
Under the cooks' supervision are the Kitchen Helpers (who peel potatoes,
cut up vegetables, etc.) and Dishwashers. In large establishments, the
Head Cook plans and co-ordinates the operation of several restaurants.

1. Answer these
questions:
1.
Why
is the kitchen a high source of income?
2.
Whom
does the Head Chef supervise?
3.
Who
arranges duty shifts for the kitchen staff7
4.
What
are the assistant cooks' duties?
5.
What
are the duties of the kitchen helpers?
6.
What
do you see in the picture above?

Hospitality Manager
job description
This Hospitality
Manager job description template is optimized for posting on online
job boards or careers pages and easy to customize for your company.
Hospitality Manager Responsibilities
Include:

Hiring qualified personnel according
     to standards
Organizing and coordinating
     operations to ensure maximum efficiency
Supervising and evaluating staff

Job brief
Job description,
hospitality: We are looking for an experienced Hospitality manager to
organize and oversee daily operations of our facilities. You will be
responsible for coordinating activities and helping people reach their full
potential.
Hospitality
managers, whether they work at lodgings or restaurants, are always
focused on ensuring excellent customer experience. They are leaders and problem
solvers. Excellent communication and organizational skills are vital.
Responsibilities

Hire qualified personnel according to
     standards
Organize and coordinate operations to
     ensure maximum efficiency
Supervise and evaluate staff
Ensure supplies and equipment are
     adequate in quantity and quality
Handle customer complaints when necessary
Assist in pricing products or
     services
Assume responsibility of budgeting
     and monitoring expenses
Enforce adherence to regulations and
     quality standards
Ensure all records are kept properly
     and consistently
Review and prepare reports for senior
     management

Requirements

Proven experience as hospitality manager
Hands-on experience in customer
     service or sales
Solid understanding of hospitality
     procedures and best practices
Knowledge of quality standards (e.g.
     ISO)
Proficient in MS Office and relevant
     software (e.g. ERP)
Excellent organizational and leadership skills
Outstanding communication (verbal and
     written) and interpersonal skills
Problem-solving aptitude
BSc/BA in hospitality management

Receptionist job
description
This Receptionist job
description template is optimized for posting to online job boards or
careers pages. It is easy to customize with duties and responsibilities for
medical receptionists, hotel receptionists, and more. Also see our job
descriptions for similar roles: Administrative Assistant, Executive Administrative Assistant, Front Office Manager, Office Coordinator, Office Manager, Secretary.
Receptionist Responsibilities:

Receiving visitors at the front desk
     by greeting, welcoming, directing and announcing them appropriately
Answering screening and forwarding
     incoming phone calls
Receiving and sorting daily mail

Job brief
We are looking for
a Receptionist to manage our front desk on a daily basis and to perform
a variety of administrative and clerical tasks.
What does a
Receptionist do?
As a Receptionist,
you will be the first point of contact for our company. Our Receptionist’s
duties include offering administrative support across the organization. You
will welcome guests and greet people who visit the business. You will also
coordinate front-desk activities, including distributing correspondence and
redirecting phone calls.
To be successful
as a Receptionist, you should have a pleasant personality, as this is also a
customer service role. You should also be able to deal with emergencies in a
timely and effective manner, while streamlining office operations. Multitasking
and stress management skills are
essential for this position. This role may require working in shifts, so
flexibility is a plus.
Ultimately, a
Receptionist’s duties and responsibilities are to ensure the front desk
welcomes guests positively, and executes all administrative tasks to the
highest quality standards.
Responsibilities

Greet and welcome guests as soon as
     they arrive at the office
Direct visitors to the appropriate
     person and office
Answer, screen and forward incoming
     phone calls
Ensure reception area is tidy and
     presentable, with all necessary stationery and material (e.g. pens, forms
     and brochures)
Provide basic and accurate
     information in-person and via phone/email
Receive, sort and distribute daily
     mail/deliveries
Maintain office security by following
     safety procedures and controlling access via the reception desk (monitor
     logbook, issue visitor badges)
Order front office supplies and keep
     inventory of stock
Update calendars and schedule meetings
Arrange travel and accommodations,
     and prepare vouchers
Keep updated records of office
     expenses and costs
Perform other clerical receptionist
     duties such as filing, photocopying, transcribing and faxing

Requirements

Proven work experience as a
     Receptionist, Front Office Representative or similar role
Proficiency in Microsoft Office Suite
Hands-on experience with office
     equipment (e.g. fax machines and printers)
Professional attitude and appearance
Solid written and verbal
     communication skills
Ability to be resourceful and
     proactive when issues arise
Excellent organizational skills
Multitasking and time-management
     skills, with the ability to prioritize tasks
Customer service attitude
High school degree; additional
     certification in Office Management is a plus

Front Office
Manager job description
This Front
Office Manager job description template can help you attract the most
suitable candidates to manage your reception area effectively. It’s also easy
to customize to meet your company or hotel’s specific requirements. Similar job
titles include Front Desk Representative, Office
Receptionist, Secretary, Office Manager and Administrative Assistant.

Job brief
We are looking for
a Front office manager to manage our reception area. You will act as the ‘face’
of our company and ensure visitors receive a heartwarming welcome. You will
also coordinate all front desk activities, including calls, reservations and
guests services.
As a Front office
manager, you should combine a pleasant personality with a dynamic professional
attitude to supervise and lead our team. Our ideal candidate can deal
efficiently with complaints and has a solid customer service approach.
Ultimately, you
should be able to ensure our front desk provides professional and friendly
service to our customers.
Responsibilities

Ensure front desk is tidy and has all
     necessary stationery and material (e.g. pens, forms and informative
     leaflets)
Train, supervise and support office
     staff, including receptionists, security guards and call center agents
Schedule shifts
Ensure timely and accurate customer
     service
Handle complaints and specific
     customers requests
Troubleshoot emergencies
Monitor stock and order office
     supplies
Ensure proper mail distribution
Prepare and monitor office budget
Keep updated records of office
     expenses and costs
Ensure company’s policies and
     security requirements are met

Requirements

Proven work experience as a Front
     desk manager or Reception manager
Hands on experience with office
     machines (e.g. fax machines and printers)
Thorough knowledge of customer
     service, office management and basic bookkeeping procedures
Proficiency in English (oral and
     written)
Solid knowledge of MS Office,
     particularly Excel and Word
Excellent communication and people skills
Good organizational and multitasking abilities
Problem-solving skills
High School diploma; additional
     certification is a plus

THE BELL SERVICE
VOCABULARY. LEARN THE WORDS.
to run errands, the bell service, the bell
captain, bellman, the room appliances

№1 Read and translate the text:
When hotel guests
come to the hotel and check in they expect someone to show them to their rooms.
They also want someone to help them with their luggage and sometimes to run
errands for them. All these duties are provided by the bell service of the
hotel.
At the head of the
bell service is the bell captain. He directs bellmen.
When the guest is
given a room number the bellman gets the key and escorts the guest to his room.
In the room the bellman must show the guest where the light switches are. He
must also explain how to use the room appliances: the TV-set, telephone,
air-conditioning.
In some hotel the
bellman helps the guests with their luggage. Very often he uses a cart to move
the luggage.

№2
Answer the following questions:
1.     Who
shows the guests to the rooms?
2.     Who
helps the guests with their luggage?
3.     Who
runs errands for the hotel guests?
4.     Who is
at the head of the bell service?
5.     What
does the bellman do for the hotel guests?
6.     What
kinds of appliances are there in the hotel room?

№3 Use the appropriate words from the
list:
a cart, to run errands, escorts, the
bell captain, appliances, to show, the light switches,
1.     When
hotel guests come to the hotel and check in they expect someone … them to their
rooms.
2.     They
also want someone to help them with their luggage and sometimes … for them.
3.     At the
head of the bell service is … .
4.     When
the guest is given a room number the bellman gets the key and … the guest to
his room.
5.     In the
room the bellman must show the guest where … are.
6.     He must
also explain how to use the room … : the TV-set, telephone, air-conditioning.
7.     Very
often he uses … to move the luggage.

№4 Make up sentences from the following
words:
1.     They,
to help, with, for, want, and sometimes, to run errands, them, also their
luggage, them.
2.     At, the
bell captain, of, the, bell, the head, service, is.
3.     When,
the room, is, given, number, the guest, the, room, guest, his, escorts, gets,
the key, the, bellman. and, so.
4.     In,
must, the bellman, the room, switches, show, where, the, light, the, guest,
are.
5.     He,
also, how, to explain, the room, must, appliances, to use.
6.     In,
helps, with, hotels, the bellman, the, gusts, some, their luggage.
7.     Very,
he, a cart, to move, often, the luggage

№5 Translate the following sentences from
Russian into English:
1.     Когда гости
приезжают в отель и регистрируются, они ожидают, что кто-то покажет им комнаты,
поможет с багажом и окажет им другие услуги.
2.     Всем этим
занимается служба посыльных отеля.
3.     Ее возглавляет
старший посыльный, который руководит всеми посыльными и связан с администрацией
отеля.

THE HOUSEKEEPING
DEPARTMENT
VOCABULARY. LEARN THE
WORDS.
the housekeeping department, to care,
to supervise, a chambermaid, bed linen, a towel, a waste baskets, tissues,
rubbish, master keys, extra bedding, rollaway

№1 Read and translate the
text:
The
housekeeping department cares about cleaning the guestrooms.
At
the head of the housekeeping department is the housekeeper. He supervises the
chambermaids.
Chambermaids
prepare the rooms before the guests check in. Usually the housekeeper tells the
maids to clean the rooms or to make up the rooms. He may also ask them to scrub
down the bathrooms or change the bed linen and the towels. The main duties of
the chambermaids are to air the rooms, to make the beds, to dust the furniture,
to vacuum the floor, to wash the bathroom, to empty the waste baskets.
Chambermaids
use carts to carry suppliers: soap, tissues, bed and bath linen. There are
containers for supplies: soap, bed and bath linen. There are containers for
dirty linen and rubbish in the carts.
Chambermaids
use master keys to provide security for the hotel rooms.
The
housekeeping service provides extra bedding or rollaways.

№2
Answer the following questions:
1.
What is the main function of the
housekeeping department?
2.
Who is at the head of the housekeeping
department?
3.
What are the main duties of the chambermaids?
4.
What is there on the chambermaid´s
cart?

№3 Use the appropriate
words from the list:
carts, to scrub down, the
chambermaids, bedding, to dust, clean, waste
1.
The housekeeper supervises… .
2.
Usually the housekeeper tells the maids to
… the rooms or to make up the rooms.
3.
He may also ask them … the bathrooms or
change the bed linen and the towels.
4.
The main duties of the chambermaids are to
air the rooms, to make the beds, … the furniture, to vacuum the floor, to wash
the bathroom, to empty the … baskets.
5.
Chambermaids use … to carry suppliers:
soap, tissues, bed and bath linen. There are containers for supplies: soap, bed
and bath linen.
6.
The housekeeping service provides extra …
or rollaways.

№4 Translate the
following sentences from Russian into English:
1.
Служба
горничных отвечает за уборку номеров.
2.
Во
главе службы находится старший отеля, который руководит работой горничных.
3.
Горничные
готовят номера до приезда гостей.
4.
Они
делают генеральную уборку комнат.
5.
Они
всегда моют ванные комнаты и меняют постельное белье и полотенца.

THE TELEPHONE DEPARTMENT
VOCABULARY. LEARN THE
WORDS.
a switchboard, to handle, outside
calls, lond-distance

№1 Read and translate the
text:
Any
hotel provides its guests with the regular telephone service. There are usually
the pay phones in the lobby and the house phones in the rooms.
The
house phone is the system of phones throughout the hotel. The switchboard
operator controls all in-coming and out-going calls. The operator has to handle
all the outside calls. They may be local, long-distance and international. If
someone calls to find a hotel guest, the operator will connect him.
If
the guests want to make a long-distance call the telephone operator will help
them too.
The
telephone operator can connect the guest with any hotel service: the front
office, the housekeeping, the bell service, the room service, the concierge.
The hotel guest may ask the operator to wake him up, to page him, to send a
telegram. The telephone operator will never refuse any service to the hotel
guest.

№2
Answer the following questions:
1.
Who provides the guests with the regular
telephone service?
2.
What kinds of phones are there at the
hotel?
3.
What is the house phone?
4.
Who controls all in-coming and out-going
calls?
5.
Who has to handle all the outside calls?
6.
What will the operator do if someone calls
to find a hotel guest?
7.
What will the operator do if the guests
want to make a long-distance or an international call?
8.
What can the telephone operator connect
the guest with?
9.
What other services will the operator
provide?

№3 Use the appropriate
words from the list:
service, pay, regular,
long-distance, wake him up, switchboard, house, handle, connect,
1.
Any hotel provides its guests with the …
telephone service.
2.
There are usually the … phones in the
lobby and the … phones in the rooms.
3.
The … operator controls all in-coming and
out-going calls.
4.
The operator has to … all the outside
calls.
5.
They may be local, … and international.
6.
If someone calls to find a hotel guest,
the operator will … him.
7.
The hotel guest may ask the operator to …,
to page him, to send a telegram.
8.
The telephone operator will never refuse
any … to the hotel guest.

№4 Translate the following
sentences from Russian into English:
1.
Любой
отель обеспечивает своих гостей регулярной телефонной связью.
2.
Обычно
в холле отеля находятся платные телефоны.
3.
Гостиничные
внутренние телефоны находятся в комнатах отеля.
4.
Оператор
на коммутаторе контролирует все входящие и исходящие звонки.

THE SECURITY DEPARTMENT
VOCABULARY. LEARN THE
WORDS.
robbery, burglary, flood, valuable
things, a safe-deposit box, lost and found office, restrooms, fire drills, an
emergency exit, a first-aid kits, injury

№1 Read and translate the
text:
The
hotel security department must protect the guests of the hotel from all
dangers: robbery and burglary, fire and flood.
At
the head of the security department is the security officer.
The
guests may keep their valuable things in a safe-deposit box. The security
department is ready to protect the guests in case of any crime.
The
security department is in charge of the lost and found office. Usually the
guests lose or leave their things around. And the security staff should take
care of their purses and wallets, handbags and umbrellas, hats and coats left
in bars or restaurants, restrooms or lobbies.
The
security department provides fire drills for all the hotel employees. Each
hotel employee must know all the hotel emergency exits.
The
security department is also in charge of the first-aid kits throughout the
hotel in case of an injury.

№2
Answer the following questions:
1.
Which department must protect guests from
all dangers?
2.
What kinds of dangers must it protect the
guests from?
3.
Who is at the head of the security
department?
4.
Where must the guests keep their valuable
things?
5.
What should the security department take
care of?
6.
What does the security department provide
for all the hotel employees?
7.
In what case is the security department in
charge of the first-aid kits?

№3 Use the appropriate
words from the list:
fire drills, purses and
wallets, lost, a safe-deposit box, found, robbery, in case of, the security
officer, in charge, emergency, restrooms,
1.
The hotel security department must protect
the guests of the hotel from all dangers: … and burglary, fire and flood.
2.
At the head of the security department is
… .
3.
The guests may keep their valuable things
in … .
4.
The security department is ready to
protect the guests … any crime.
5.
The security department is in charge of
the … and … office.
6.
The security staff should take care of
guests´ … , handbags and umbrellas, hats and coats left in bars or
restaurants, … or lobbies.
7.
The security department provides … for all
the hotel employees.
8.
Each hotel employee must know all the
hotel … exits.
9.
The security department is also … of the
first-aid kits throughout the hotel in case of an injury.

№4 Translate the
following sentences from Russian into English:
1.
Отдел
охраны отеля должен оберегать своих гостей от всех видов опасности: кражи,
кражи со взломом, пожара или наводнения.
2.
Отдел
охраны отвечает за работу стола находок.
3.
Служба
безопасности отеля обеспечивает противопожарные учения для всех служащих отеля.
4.
Каждый
служащий отеля должен знать все запасные выходы отеля.

CATERING AT THE HOTEL
VOCABULARY. LEARN THE
WORDS.
reception, convention, exhibition,
luxurious, coffee shops, snack bars, cuisine, pantry, dining-halls, cocktail
lounges, a la carte menus, table d´hôte menus, brunch, refreshments

№1 Read and translate the
text:
There
are a lot of different eating and drinking places available for visitors at the
hotel. They are luxurious restaurants, formal luxury restaurants, informal
restaurants, coffee shops, snack bars, fast food restaurants, night clubs and
bars. Not all the hotels have this range of catering facilities. The
superdeluxe and deluxe hotels have a wide range of restaurants and bars of
different types and cuisines. Some of them are open round the clock. All
expensive hotels have a round-the-clock room service when food and drinks are
served into a guest´s room. Other hotels may have one restaurant, one
coffee shop and one bar.
At
the head of the food and beverage department is the food and beverage manager.
The food and beverage department includes a kitchen, a pantry, dining-halls,
bars and cocktail lounges.
The
food and beverage department serves individuals and small groups of customers.
When it serves individuals it serves a la carte menus. When a restaurant serves
groups it provides table d´hôte menus.
A
hotel restaurant may prepare all kinds of meals. It may serve light meals such
as a continental breakfast and full meals such as full English breakfast, lunch
or dinner. It may also serve brunch that means late breakfast or early lunch.
The
food and beverage department is in charge of room service too.
The
catering department of the hotel deals with preparing and serving big parties.
It also supplies food and drinks. It provides special catering personnel.
The
catering department comes in when there is a banquet, a reception, a
presentation, a convention or an exhibition. It serves refreshments during
meetings, between seminars, at presentations. It arranges tea and coffee
breaks.
The
catering department handles all kinds of banquets: both public and private.
Public banquets are company dinners, business receptions, press conferences or
fashion shows. Some of the private banquets are wedding receptions, birthday
parties or dinner dances. The catering department has got special function
rooms with facilities to seat any number of guests and to arrange the tables in
any order. Those may be banqueting rooms or banqueting suites.
№2 Answer the following
questions:
1.
What kinds of eating and drinking places
are there at the hotel?
2.
Which hotels have a wider range of eating
and drinking places?
3.
What is a round-the-clock service?
4.
Who is at the head of the food and
beverage department?
5.
What kinds of meals are served at the
hotel restaurant?
6.
What is brunch?
7.
Which department is in charge of catering
at the hotel?
8.
What kinds of parties does the catering
department serve?
9.
What are public banquets?
10.
What private parties does the catering
department provide?

№3 Use the appropriate
words from the list:
continental, breakfast, provides,
hotels, beverage, round the clock, a pantry, expensive, a la carte, supplies,
luxurious restaurants, table d´hôte menus,
1.
They are …, formal luxury restaurants,
informal restaurants, coffee shops, snack bars, fast food restaurants,
nightclubs and bars.
2.
Some of them are open … .
3.
All … hotels have a round-the-clock room
service when food and drinks are served into a guest´s room.
4.
Other … may have one restaurant, one
coffee shop and one bar.
5.
The food and beverage department includes
a kitchen, …, dining-halls, bars and cocktail lounges.
6.
The food and … department serves
individuals and small groups of customers.
7.
When it serves individuals it serves …
menus.
8.
When a restaurant serves groups it
provides … .
9.
It may serve light meals such as a …
breakfast and full meals such as full English …, lunch or dinner.
10.
It may also serve brunch that means late
breakfast or early lunch.
11.
It also … food and drinks.
12.
It … special catering personnel.

№4 Translate the
following sentences from Russian into English:
1.
В
гостинице много разнообразных мест для гостей, где можно получить еду и
напитки. Это шикарные рестораны, рестораны национальной кухни, обычные
рестораны, кофейни, буфеты, бары быстрого обслуживания, ночные клубы и бары. Не
все отели имеют такое разнообразие в обслуживании услугами питания.
2.
В
пятизвездных и четырехзвездных отелях имеется широкий спектр ресторанов и баров
различных типов и национальных кухонь.
3.
В
дорогих отелях имеется круглосуточное обслуживание, когда еда и напитки могут
подаваться в номера гостей круглосуточно.
4.
Иногда
в отеле есть один ресторан, одна кофейня и один бар.
5.
Во
главе отдела питания и напитков находится менеджер по питанию, который
руководит работой кухни, кладовой, обеденных залов, баров и коктейль-баров.
6.
Отдел
питания имеет дело с обслуживанием больших вечеров. Он также поставляет еду и
напитки. Он обеспечивает специальный персонал по питанию.

№5 Read the polylogue and
translate it
John:
Shall we dinner in this restaurant? They serve good meals here and the prices
are reasonable.
Fred:
Well. Let´s go more quickly, please. I´m very hungry.
Waiter:
What can I do for you?
J.: We´d like to have dinner.
Are there any vacant seats in the corner?
W.: Yes. Take your seats at the table
on your right. It is vacant. Here is the menu. Make your choice.
F.: What shall we have? A
three-course dinner, I suppose.
J.: I´m thirsty. Let´s
have a glass of mineral water first.
F.: I prefer iced tea. Waiter! A
glass of mineral water and iced tea, please.
J.: What shall we have as a starter?
As for me I´ll have fish salad.
F.: But I´ll have vegetable
salad. Would you like any soup? I´ll have chickensoup and roast beef for
the main course.
J.: I like your choice. I´d
rather have the same.
W.: Have you made your choice yet?
F.: Yes. We´d like to begin
with salads. One fish salad and one vegetable salad, please.
W.: What would you like to follow?
F.: Chicken soup and roast beef,
please.
W.: Very good. What vegetables would
you like?
J.: Oh, French fries, I think. What
about you, Fred?
F.: Me too. Please, serve us as
quickly as possible. We are in a hurry.
W.: Don´t worry. I´ll
serve you in no time.
J.: Could you bring the bill straight
away, please? We´d like to pay separately.
W.: Sure. $35, please.
J.: Here is your money. Keep the
change.
F.: Do you accept traveler´s
checks?
W.: Yes.

№6 Continue the
conversation
1
John: Shall we have supper in this
restaurant? They serve good meals here.
Alan: Well, I´m very hungry.
Waiter: What can I do for you?
J.: We´d like to have supper.
Are there any vacant seats in the corner?

2
F.: What shall we order? A
three-course dinner, I suppose.
J.: I leave the choice to you.
F.: What would you say to some salad,
fish soup, roast beef and orange juice?

PROFESSIONS IN CATERING
VOCABULARY. LEARN THE
WORDS.
a food and beverage manager, a
specialist chef, a pastry chef, to peel, china, dishes, a napery, a
storekeeper, a busboy, a bartender, a wine steward

№1 Read and translate the
text:
All
the hotels have a restaurant or a few restaurants. There are a lot of employees
working in them.
The
restaurant manager is in charge of the restaurant policy and operations. He
decides on the image of the restaurant. He has to plan its business. The
restaurant manager has to decide on purchases and sales. He hires the
restaurant staff and provides their training. Often the restaurant manager has
to decide on the type of cuisine and the types of menus.
At
the head of the food and beverage department is the food and beverage manager.
He manages the department and is in charge of the work of the chefs, the
kitchen and the pantry.
The
chef works in a restaurant or in the food and beverage department of the hotel.
The kitchen supervisor is the head chef. He is in charge of specialist chefs,
cooks and kitchen helpers.
A
restaurant may have different specialist chefs in charge of different dishes.
There is a soup chef, a sauce chef, a vegetable chef, a pastry chef and others.
The
cooks do the actual cooking of meals. The chefs supervise them. The kitchen
helpers wash, peel and cut up the vegetables, wash and cut the meat.
All
the necessary things for serving guests such as china, dishes, glassware,
napery, facilities for warming up the dishes are kept in the pantry. The pastry
chef also dispatches food and beverages within the department.
The
wine steward recommends and services wine to the guests. The main person in the
wine-hall is the maitre d´hotel. He meets, greets and seats the
customers.
Waiters
and waitresses serve food to the customers. They take orders and bring food to
the tables.
The
busboy cleans the tables, pours water and brings rolls for the customers.
The
duty of the bartender is to mix and pour alcoholic drinks for customers at the
bar.
The
caterer is at the head of the catering department. He provides different
services from the restaurant. A caterer arranges and prepares parties, banquets
and large group meals. He deals with large quantities of food and beverages. He
manages the employees who serve conventions. Conventions use a lot of hotel
facilities and catering services.
The
good name of a restaurant or a hotel´s kitchen depends on the work of all
the people in catering. The reputation of the hotel also depends on it.

№2 Answer the following
questions:
1.
What are the duties of the restaurant
manager?
2.
Who decides on the type of cuisine and the
types of menus?
3.
Who hires the restaurant staff and
provides their training?
4.
Who is in charge of the work of the chefs?
5.
Who manages the work of the specialist
chefs?
6.
What kinds of specialist chefs work in the
kitchen of the restaurant?
7.
What do the cooks do?
8.
Where are the dishes kept?
9.
Who is in charge of the pantry and what
does she do?
10.
Who recommends and serves wine to the
guests?
11.
Who is the main person in the dining-hall?
12.
What do the waiters do?
13.
What are the duties of the busboy?
14.
Who mixes and pours alcoholic drinks?
15.
What does the caterer do?
16.
What does the success of the hotel depend
on?

№3 Use the appropriate
words from the list:
serve food, dishes,
busboy, kitchen supervisor, the maitre d´hotel, pastry, in charge,
purchases and sales, to the tables, actual cooking, cuisine, staff, supervise,
wine, peel and cut up, seats,
1.
The restaurant manager has to decide on …
.
2.
He hires the restaurant … and provides
their training.
3.
Often the restaurant manager has to decide
on the type of … and the types of menus.
4.
The … is the head chef.
5.
He is … of specialist chefs, cooks and
kitchen helpers.
6.
A restaurant may have different specialist
chefs in charge of different … .
7.
There is a soup chef, a sauce chef, a
vegetable chef, a … chef and others.
8.
The cooks do the … of meals.
9.
The chefs … them.
10.
The kitchen helpers wash, … the
vegetables, wash and cut the meat.
11.
The … steward recommends and services wine
to the guests.
12.
The main person in the wine-hall is … .
13.
He meets, greets and … the customers.
14.
Waiters and waitresses … to the customers.

15.
They take orders and bring food … .
16.
The … cleans the tables, pours water and
brings rolls for the customers.

№4 Translate the
following sentences from Russian into English:
1.
Менеджер
ресторана отвечает за политику ресторана и его работу. Он занимается вопросами
имиджа ресторана. Ему приходится планировать работу ресторана и решать вопросы
закупок и продаж.
2.
Менеджеру
ресторана часто приходится решать вопросы выбора кухни и меню.
3.
Менеджер
отдела еды и напитков отвечает за работу шеф-поваров, кухни и кладовой.
4.
Пищу
для ресторана готовят на самом деле повара. Шеф-повара руководят ими. Помощники
по кухне моют, чистят и режут овощи, моют и режут мясо.
5.
Все
необходимое для обслуживания гостей: фарфор, тарелки, рюмки, стаканы, салфетки,
средства для мытья посуды, - хранятся в кладовой.
6.
Сомелье
рекомендуют и подают гостям вино.
7.
Официанты
и официантки подают гостям еду.
8.
Руководитель
отдела питания организует и готовит вечера, банкеты и еду для большого
количества гостей.
9.
Доброе
имя ресторана или кухни зависит от работы всех сотрудников отдела питания.

№5 Read the polylogue and
translate it
Fred:
Hello! Do you have a table for two, please?
Waiter:
Good evening! Certainly. Would you like to have a drink in the bar first and
I´ll bring the menu.
John:
What a good idea! What would you say, Fred?
Fred:
I don´t mind.
John:
(in the bar) What would you like?
Fred:
As for me I´ll have scotch. And what about you, John?
John:
I would rather have a glass of red wine.
Waiter:
So, one scotch and a glass of red wine. Here is the menu.
Fred:
What shall we have to start with? The prawn cocktail is very good, I suppose.
John:
I´d rather have a bit of fish-jelly. What shall we have to follow?
Fred:
Do you know what I´d like? Something typically Italian.
John:
Well. There are seven sauces to have with the spaghetti. You can have spaghetti
with mushrooms, chicken, beef and lobster sauce. I´ve made my choice and
I recommend you to try spaghetti with lobster sauce.
Fred:
Lobster sauce? All right, that sounds nice. I´ll try it.
John:
We´ll have one prawn cocktail and one fish-jelly to start and spaghetti
with lobster sauce to follow.
Waiter:
Very good. And what would you like for desert?
John:
What´s there for desert today?
Waiter:
Ice-cream, fruit, pies. I´d recommend you to try apricot pie.
Fred:
OK, two pieces of apricot pie.
Waiter:
Any coffee, sir?
Fred:
I´d rather have a cup of tea. And what about you, John?
John:
I´ll have the same. May we have the bill, please?
Waiter:
Sure. I´ll bring it immediately.
Fred:
Look, John. If you don´t mind, I´ll pay.
John:
No. This is on me. You can pay next time. I think there is a mistake in the
bill. What does this amount for?
Waiter:
Drinks are on the house. Service is included.
John:
Oh, I see. Here you are, waiter. Keep the change.
Fred:
We enjoyed, thank you.

№6 Continue the
conversation
1
Waiter: Have you made your choice
yet?
Fred: Yes. We´d like to begin
with salads. One fish salad and one vegetable salad, please.
W.: What would you like to follow?
2
W.: What would you like for desert?
J.: What´s there for desert
today?
W.: Ice-cream, fruit pies. I´d
recommend you to try apple pie.
3
J.: May we have the bill, please?
W.: Sure. I´ll bring it immediately.
F.: Look, John. If you don´t
mind, I´ll pay.

Использованная литература:
1.
Ишимцева К.В. Английский язык для индустрии гостеприимства: учебное пособие /
К.В. Ишимцева, Е.Н. Мотинова, В.В. Темякова. – М.: Альфа М: ИНФРА М, 2015. –
стр.7-13
2.
http://www.wisegeek.com/what-is-the-hotel-industry.htm
3. https://www.ukessays.com/essays/tourism/perishable-service-characteristic-in-hospitality.php
4.
 Туризм и гостеприимство: учебное пособие – сост. Варнаков С.В./Нижний
Новгород: Нижегородский государственный лингвистический университет им. Н. А.
Добролюбова, 2007. – 147 с.

Скачано с www.znanio.ru

file_name: 7 МУ Профессии в индустрии гостеприимства.docx

alt: ДЕПАРТАМЕНТ ЛЕСНОГО ХОЗЯЙСТВА

alt: Lesson 7-8 The Front Office staff 1

alt: Read and translate the text “ Professions in hospitality”

alt: Lesson 9 Qualities of a person

alt: HOW TO BECOME A GOOD HOTELIER

alt: Lesson 10 Divisions of a Hotel

alt: Profiles of Management Staff

alt: Put the following items in the appropriate column: recruiting staff / following price trends / storing products / checking lifts / training staff / supplying…

alt: I try to spend as much time as

alt: Put the items below in the appropriate box advertising material, aprons, blanket covers, blankets, booking forms, brochures, business cards, cots, educational materials, greeting cards, mailers,…

alt: Hospitality Manager job description

alt: Receptionist job description

alt: Front Office Manager job description

alt: THE BELL SERVICE VOCABULARY.

alt: THE HOUSEKEEPING DEPARTMENT VOCABULARY

alt: THE TELEPHONE DEPARTMENT VOCABULARY

alt: THE SECURITY DEPARTMENT VOCABULARY

alt: CATERING AT THE HOTEL VOCABULARY

alt: Answer the following questions: 1

alt: J.: Oh, French fries, I think.

alt: PROFESSIONS IN CATERING VOCABULARY

alt: The cooks do the … of meals. 2

alt: John : (in the bar) What would you like?

alt: J.: What´s there for desert today?

alt: Использованная литература: 1

title: МЕТОДИЧЕСКИЕ УКАЗАНИЯ «Профессии в индустрии гостеприимства.  Личностные качества.  Функциональные обязанности»


extracted_text:
Расчет финансового плана

№№ п/п

Показатели

План на 2010г.
  тыс. руб.

1

Объем
  реализации, Vр

670 264,14

2

Затраты на
  реализованную продукцию, Ср

27 917,745

3

Прибыль от
  реализации, Пр

561 858,295

4

Прибыль от
  прочей реализации

-

5

Доходы(убытки)
  от прочих внереализационных операций

-

6

Расходы:
  всего; в т.ч.: налог на добавленную стоимость 20%, налог на имущество 2%,
  содержание жилищного фонда 1,5% от Vр, сборы на нужды
  общеобразовательных учреждений 1% от ФОТ, отчисления в пенсионный фонд 1% от
  ФОТ, отчисления на благоустройство города 1% от ФОТ по минимальной зарплате,
  сборы на нужды общеобразовательных учреждений 1% от ФОТ.

157 711,405

7

Прибыль
  балансовая

404 146,89

8

Льгота по
  прибыли: всего в т.ч. прибыль, направленная на тех.перевооружение

-

9

Прибыль к
  налогообложению (п7-п8)

404 146,89

10

Налог на
  прибыль, 30%

121 244,067

11

Прибыль завода
  (п.9-п.10+п.8)

282 902,823

12

Прибыль на
  выплату дивидендов на акции (10% от прибыли балансовой)

40 414,689

13

Прибыль к
  распределению (п.11-п.12)

242 488,134

14

Фонд
  потребления, всего: в т.ч. в отчислениях от прибыли в затратах на
  производство

4 983,353

15

Фонд
  накопления, всего: в т.ч. в отчислениях от прибыли амортизационное отчисление
  привлеченные средства

250

16

Направления
  использования, всего: в т.ч. капитальное строительство и перевооружение
  социальной сферы другие направления

24 248,813

alt: Расчет финансового плана №№ п/п

title: Расчет финансового плана


extracted_text:
Болашақ мамандарды даярлауда
студенттердің ғылыми-зерттеу жұмыстарының
атқаратын рөлі

Мухажанова Адима Адилхановна
Өскемен көпсалалы технология колледжі
Өндірістік оқыту шебері

Оқушыға
өз бетімен зерттеуге мүмкіндік
туғызған
сайын одан әрі жақсы оқи түседі.

Питер Клайн.

Студенттердің
жалпы ғылыми–зерттеу  жұмыстары маман даярлаудың
ажырамас бөлігі  болып табылады және оқу, ғылыми
үдерістер бірлігінде шешілетін техникалық және кәсіптік
білім беру жүйесіндегі оқу орындарының негізгі
мақсаттарының бірі саналады.
Ғылым мен техниканың
қарқынды өсу деңгейінің әлемдік
үдерістерге әсер ету, экономиканың ауқымдану шарттары
Қазақстанда оның ғылыми әлеуетін күшейту
жөнінде проблемалар туғызды. Қазіргі кезеңде
мемлекеттің басты міндеттерінің бірі ғылымды қолдау
және дамыту болып табылады. Студенттердің ғылыми-зерттеу
жұмыстары теориялық және қолданбалы проблемаларды
қалыптастыруға қызмет етеді. Студенттердің
ғылыми-зерттеу жұмыстары техникалық және кәсіптік
білім беру жүйесіндегі оқу орындарында әлемдік стандарттар
талаптарына жауап бере алатын, ғылым мен білімді интеграциялауда
көп жылдық отандық және шетелдік тәжірибелерге
арқа сүйетін жаңа шарттарға сәйкес жүзеге
асырылуы тиіс.
Ғылыми-зерттеу
жұмыстарын ұйымдастыру, дамыту – студент шығармашылығын
қалыптастырудың нақты жолдарының бірі екенін де естен
шығармау қажет. Бұл жұмыс заманауи
ақпараттық технологияларды қолдана отырып, қажетті
бағдарлы базаларға еніп, деректер қорымен жұмыс жасауды
қамтамасыз етеді. Қазіргі заманғы оқытушының
басты қызметі – білім беру мен жеке тұлға тәрбиесін
сабақтастыру болса, оқушылармен ғылыми-зерттеу
жұмыстарын жүргізу арқылы олардың өзін-өзі
дамыту, шығармашылық, ізденімпаздық қасиеттерін
қалыптастыру болып табылады.
Студенттердің
ғылыми-зерттеу  жұмыстарының жүйесін ұйымдастыру
және дамытудың негізгі мақсаты  кәсіби білім беруде
маман  даярлаудың ғылыми деңгейін көтеру және
оқуын ары қарай жалғастыру үшін талантты жастарды
іріктеу, ғылыми-техникалық прогрестің жаңа
жетістіктеріне, экономикалық ойлау мен мәдени дамуға
қол жеткізу негізінде нарықтық экономика жағдайында
бәсеке қабілетті мамандарды даярлау.
«Қазақстан
Республикасының 2050 жылға дейінгі білім беруді дамыту
тұжырымдамасының» басты мақсаты оқушылардың
талдау, синтездеу, әрі логикалық ойлау қабілеттерін дамыту,
яғни оқушылардың сабақ бойы ой еңбегімен
шұғылдануын қамтамасыз ету, оқушыны ізденуге, өз
бетімен қорытынды жасауға үйрету болып отыр.
Колледж студенттерін зерттеу
жұмысына дайындау, оны зерттеушілік ізденіс дағдылары мен
іскерлігіне үйрету қазіргі білім берудің маңызды
міндеті болып отыр.
Оқу
орнында зерттеу қызметі жеке немесе ұжымдық формада
жүзеге асып, жүйелі, бір реттік немесе  кезеңдік сипатта
болуы мүмкін.
Өскемен
көпсалалы технология колледжінде ғылымға, зерттеуге ынтасы
бар студенттермен жұмыс жүргізуге ерекше назар аударылуда. Студенттерді
ғылыми-ізденіске, ғылыми жоба қорғауға баулу
арқылы білімдерін тереңдету ісі жүріп жатыр. Оны -
әлемдік білім кеңістігіне ену жолындағы тұлғаны
дамыту аймағына кіргізу мақсатындағы бір қадам деп
есептеуге болады.
Колледж
 студенттерін ғылыми- ізденіске баулу 2003 оқу жылынан бері
жүргізіліп келеді. Жыл өткен сайын әр түрлі
пәннен ғылыми жоба жарысына қатысушылар саны көбеюде.
Студенттердің
ғылыми қоғамы оқытушылармен бірлесе отырып, оқушылардың
ынтасы, қабілеттерін ескеріп, өз қалауларына жол ашып, іздену,
зерттеу тақырыптарын алуды ұйымдастыру жұмыстарын жүргізіп
келеді.
Студенттердің
ғылыми-зерттеу
жұмыстары жүйесін ұйымдастырудың
негізгі міндеттері:
-
студенттердің
сабақтары мен ғылыми-зерттеу жұмыстарының интеграциясын
қамтамасыз ету;
-
студенттерді
шығармашылық, ғылыми және кәсіби еңбекке
баулу мен даярлау;
-
жастардың
жеке шығармашылық қабілеттерін ашу және оны
жүзеге асыру үшін жағдайлар жасау;
-
 студенттерді
ғылыми жұмысқа тарту және нәтижелілігін арттыру;
-
 ғылыми
зерттеу жұмыстарға деген қабілеті бар талантты жастарды
іріктеу;
-
болашақ
мамандарда өндіріс орындары мен мекемелерде ғылыми негізделген
кәсіптік жұмыстарды алып кете алу шеберлігін, тез бейімделе
алу  қабілетін, алған білімін қолдана алу;
нарықтық қатынас жағдайларында маңызды шешім
қабылдай білу; біліктілігін көтеруге және қайта
даярлануға дайындығы мен қабілетін қалыптастыру
және дамыту.
Қазіргі заман маманы-
бұл кәсіпкердің белсенділігін, педагогтың ақылын,
дәрігердің жауапкершілігін, заңгердің логикасын,
зерттеушінің іздемпаздығын иеленген адам.
Маманның бәсеке
қабілеттілігі –  бұл еңбек нарығындағы басты
критерийдің бірі.
Зерттеу
жұмысымен айналысу, шығармашылық жоба жазу студенттің
аналитикалық ойлау қабілетін дамытады, шешім қабылдай алу
қабілетін қалыптастырады. Студентті ізденушілікке баули отырып,
ғылым мен техниканың жетістігіне сәйкес армандарына жетуге,
өз жолдарын дәл табуға көмектеседі.
Бухгалтерлік және
қаржылық пәндер бойынша студенттердің
ғылыми-зерттеу жұмыстарын ұйымдастырумен тәжірибе
алмасқым келеді. 2007 жылдан бастап оқушылардың
ғылыми-зерттеу жұмысының жетекшісі болып табыламын.
Зерттеу жұмысын
ұйымдастыру барысында ең алдымен мәселе қойылады,
мақсат пен міндеттер, зерттеудің объектісі мен пәні
анықталады, зерттеу болжамы ұсынылады.
Тақырыпты таңдау
барысында студенттердің қызығушылықтарына, оларды толқытатын
мәселелерге назар аударып, тұлғаның қалыптасуына,
танымдық қызметі жетілдіруіне байланысты міндеттер таңдаймын.
Мұның негізінде студентпен бірге зерттеу тақырыбы
анықталады.
Зерттеумен байланысты жұмыс
бірнеше кезеңдерден тұрады: даярлық кезең, тікелей
зерттеумен байланысты жұмыстар; қорытынды жасау, нәтижелерді
өңдеу; зерттеу нәтижесін ұсыну, қорғау.
Есеп және аудит мамандығының студенттері арықарай осы
кезеңдер бойынша жұмыстарын жүргізеді.
2007 жылдан бастап 13 ғылыми-зерттеу
жұмыстары орындалды. Оларды атап өтсек: ПБқ-04 тобы
оқушысы Тоқтарғалиева Айгерім «Әртүрлі елдердегі
валютаның тарихи даму ерекшелігі», ПБқ-08 тобы Қажыбек Шынар,
Ауданбекова Айдана «Жарнаманың жағымды және жағымсыз
жақтарын зерттеу», Мусина Шынар,  Кайырбекова Жазира  «ҚР мен РФ
несие жүйесін енгізу ерекшеліктері», ПБқ-08 тобы Қажыбек Шынар,
Ауданбекова Айдана «ШҚО кәсіпкерліктің дамуы», ПБқ-08
Ауданбекова Айдана «ШҚО кәсіпкерліктің жағдайы мен
мәселелері», Жаныбекова Жанерке «Жанжал себептері және
оқушылар арасында қалыптасу нысандары», Қажыбек Шынар «Жарнаманың
адам өміріне психологиялық әсер етуі», Қабылекберова
Мөлдір «ҚР төлем карточкаларының дамуы, артықшылықтары
мен мүмкіндіктері», Уалхан Ерназар «Қазақстандағы
жемқорлық: мәні, мәселелері мен алдын алу»,
Минутбекқызы Айнур «Тұтыну несиесінің Қазақстанда
шығу тарихы және оның дамуы», Мажитов Тасқын «Халықтық
акционер бағдарламасының мүмкіндіктері», Тп-13-2 тобы
студенті Жунусбекова Жания «Қазақстанның зейнетақы
жүйесі: артықшылықтары мен кемшіліктері» нәтижелері
«ХХI ғасырға - жастар шығармашылығы»
ғылыми-практикалық конференцияда ұсынылды. Бұл
аталған жұмыстарымен студенттер тек қана колледж ішінде
ғана емес, сонымен қатар облыстық, республикалық
деңгейдегі ғылыми-практикалық конференцияларға
қатысады.
2013 жылы Пбқ-10
тобының студенттері Қабылекберова Мөлдір «ҚР
төлем карточкаларының дамуы, артықшылықтары мен
мүмкіндіктері», Минутбекқызы Айнур «Тұтыну несиесінің
Қазақстанда шығу тарихы және оның дамуы», Мажитов
Тасқын «Халықтық акционер бағдарламасының
мүмкіндіктері» атты зерттеу жұмыстарымен «Ғылым мен
тәжірибені біріктіру – қоғамның заманауи дамуы тиімді
дамуының механизмі» тақырыбы бойынша ҚАЕУ колледжінде
өткізілген ШҚО бойынша колледж студенттерінің облыстық
ғылыми-практикалық конференциясына қатысты, мұнда
«Қазақстанда тұтыну несиесінің шығу тарихы
және оның дамуы» атты тақырыбындағы  Минутбекқызы
Айнұрдың ғылыми зерттеу жұмысы «Мәселені шешудегі
шығармашылық тәсіл» номинациясында дипломмен марапатталды.
Әрбір
жылдың  сәуір айында Өскемен көпсалалы технология
колледжінде кезекті ғылыми-практикалық студенттер коференциясы
өткізіледі. Зерттеу тақырыптары әр түрлі бағытта болады. Конференция шегінде ғылыми-зерттеу
жұмыстары 3 секция бойынша ұсынылады
Жылдан жылға ғылыми-практикалық
конференцияға қатысушылар санының артуы қуантады.
Зерттеу жұмысы негізінде тек қана оқушылар өздеріне
жаңа білім, ақпарат алмайды, сонымен қатар оқытушылар
да өздерінің шығармашылық деңгейлерін
жетілдіреді. Себебі, бұл жұмыстар заманауи ақпараттық
технологияларды қолдана отырып, қажетті бағдарлы
базаларға еніп, деректер қорымен жұмыс жасауды
қамтамасыз етеді.
 «Жүзден
жүйрік, мыңнан тұлпар» дегендей қатынасқан  зерттеушілердің
ішінен үздік жұмыстар мараппаталады.
Осыған орай,
ғылыми-зерттеу жұмысы болашақ маманды
қалыптастырудың жақсы құралы.
Әр оқытушы үшін
ғылыми-зерттеу жұмыстарын ұйымдастыру, дамыту-оқушы
шығармашылығын қалыптастырудың нақты
жолдарының бірі болып табылады.

Пайдаланылған әдебиеттер тізімі:
1. Демченко, З.А. Научно-исследовательская
школа студента исследователя/ З. А. Демченко // Высшее образование
в России, 2010. — № 12. — С. 155–158.
2. Трувяли Э. Ю. В. Студенческая
научная работа и ее исследование. — материалы научно-методич.
конференции «Проблемы педагогики высшей школы». — Тарту: ТГУ, 1972, с.
80–82.
3.
Бережнова Е. В. Основы учебно-исследовательской деятельности
студентов: Учебник для студ. сред. пед. учеб. заведений /
Е. В. Бережнова, В. В. Краевский. — М.: Издательский
центр Академия, 2005. — 128с.

file_name: Мухажанова Адима материал стаья.docx

alt: Республикасының 2050 жылға дейінгі білім беруді дамыту тұжырымдамасының» басты мақсаты оқушылардың талдау, синтездеу, әрі логикалық ойлау қабілеттерін дамыту, яғни оқушылардың сабақ бойы ой еңбегімен шұғылдануын…


extracted_text:
О.Н. Тверитинова
учитель английского языка,
МБОУ «Великомихайловская СОШ им.Г.Т.Ильченко Новооскольского
района Белгородской области»

Т.И. Змеёва
учитель физической культуры,
МБОУ «Великомихайловская СОШ им.Г.Т.Ильченко Новооскольского
района Белгородской области»

Внеклассное
мероприятие английского языка и физической культуры
«
Олимпийские игры в России »

Аннотация.
 В статье рассмотрено знакомство с реалиями и понятиями  спорта и олимпийских игр. Предлагается
текст – “ The History of the Olympic Games  ”. Воспитание положительного
отношения и интереса к спорту и родной стране.
Ключевые слова. Olympic Games, Sport.

O.N.Tveritinova, ELT, Velykomykhailovka school
N.I.Tkachenko,  ELT, Velykomykhailovka school
T.I.Zmeeva, PhET, Velykomykhailovka school
«The Olympic Games in Russia»
Abstract. In the article the acquaintance with the
realities and concepts of Sport and the Olympic Games. Proposed text – “The History of the Olympic
Games ”. Nurturing positive attitudes and
interest in Sport and the Motherland.
Keywords: Olympic Games, Sport.

Цели
мероприятия: реализация приобретённых знаний и
развитие речевых умений и навыков, в том числе в игровой форме,  формирование у учащихся интереса к
Олимпийским играм.
Вид
мероприятия: бинарное
мероприятие английского языка и физической культуры.
Тип
мероприятия:
комбинированный.
Задачи:
Образовательные:
1.     Повышение  мотивации к изучению англ.
языка и физкультуры.
2.
Углубление и
расширение знаний обучающихся по теме: “Олимпийские игры”, применение
полученных знаний в практической деятельности.
3.
Активизация лексического
материала по теме: “Олимпийские игры”, обогащение словарного запаса.
4.     Повторение “Прошедшего простого время” и
“Будущего простого время”.
Развивающие:
1.    Развитие памяти, внимания,  умение логически мыслить,
быстроту реакции;
2.
Развитие языковых,
познавательных способностей обучающихся, готовности к общение во всех сферах
бытия.
3.
Развитие
познавательного интереса у обучающихся, расширение  кругозора учащихся
4.    Формирование  умения  переходить от
одного вида деятельности к другому;
Воспитательные:
1.    Развитие интереса  к изучению английского языка и физической
культуры; понимание значения спорта в
жизни человека
2.
Воспитывание  чувства
товарищества, коллективизма, взаимопомощи и ответственности.
3.
пропаганда здорового образа жизни
4.
развитие интереса, желания общаться
на английском языке, получая при этом удовольствие;
Ведущие
технологии
(развивающая):
обучение
в сотрудничестве, игровые, здоровьесберегающая.
Инвентарь: . Спортивный инвентарь
(мячи, кольца, обручи, кегли скакалки,), карточки с напечатанными словами,
плакаты, флаги разных стран.
Оборудование:  Экран
Мультимедийный проектор музыкальный
центр, CD диски, листы ватмана, карточки с заданиями, магнитофон, воздушные
шарики, аудиозаписи, элементы единой спортивной формы (красные и белые
футболки).
Оформление  зала:
1.Олимпийский Огонь. Олимпийские эмблемы  XXII игр.
2.Флаги: России, Олимпийский флаг, плакаты с пословицами
и поговорками, высказывание великих людей о спорте:
 «Нет ничего благороднее солнца, дающего света и тепла. Так и люди
прославляют те состязания, величественнее которых нет ничего, - Олимпийские
игры».

Пиндар
«The most important thing in the Olympic Games is not to win but
to take part, just as the most important thing in life is not the triumph but
the struggle. The essential thing is not to have conquered but to have fought
well.»
Pierre
de Coubertin

ХОД
Музыкальное сопровождение(Звучит музыка «Спортивный марш»), вносят
изображение Олимпийского огня, Флаги:
России, Олимпийский флаг, Олимпийские эмблемы  XXII игр.

1 Ведущий: Здравствуйте, дорогие  гости и участники мероприятия «Олимпийские
игры в России»!
              Вот и
настал самый волнительный момент в жизни любого спортсмена: достижение заветной
цели. Очень приятно, что мы ещё раз вспомним удивительные страницы истории
Олимпийского движения.

С древних лет олимпийские игры были главным спортивным событием всех времен и
народов. В дни проведения Олимпиад на всей земле воцарялись согласие и
примирение. Войны прекращались, и все сильные и достойные люди соревновались в
честной борьбе за звание лучшего. Конечно, современные Олимпийские игры далеки
от первых соревнований олимпийцев, но и в наши дни Олимпиада – одно из
крупнейших событий в мире. И каждая страна гордится выпавшей ей честью
проводить Олимпийские игры у себя. В 2014 году этой чести удостоен российский
город Сочи. Welcome!
Выходят
У1и У2  и  Олимпийский Медвежонок. Приветствуют гостей.
Good morning, dear friends!  We are  glad to see you! We are going to talk, to listen
and read about sports, Olympic Games.  We invite the mascot- The Polar Bear.
У1 : Do you know
the history of Olympic Games? So, let’s listen to about the Olympic
Games. ( Музыка «СЕРТАКИ» )
The History of the
Olympic Games .
           The world's greatest international sports games are known as the
Olympic Games. The Olympic Games have a very long history.
The Olympic idea means friendship, fraternity and
cooperation among the people of the world. The original Olympic Games
began in ancient Greece in 776 B.C. These games were part of a festival held
every fourth year in honour of God Zeus at the place called Olympia. It was a
great athletic festival.  When
the Games took place, all the wars stopped. They were held every four years. The games were for men only.
All the cities in Greece sent their best athletes to
Olympia to compete in the Games. All athletes took an oath. Winners were called «olympionics», they
were awarded olive wreaths and cups of olive oil. This tradition has survived.
In our time sportsmen often get cups and wreaths for winning the first place in
sports competitions.
            The revival of the Olympic Games began long time afterwards, in
1892, when a young French teacher Pierre de Coubertin made a public speech
before the Union of French sports clubs in Paris.
On the 23rd of June 1894 the International Congress of
amateur sportsmen made an important decision: to revive the Olympic Games and
to establish the International Olympic Committee which would be responsible for
the administration of the modern-Olympic Games. In 1896 the International
Olympic Committee was set up.
              The first modern Olympic Games were held in Athens in 1896.
Then they were resumed in London after the Second World War. Since then the Olympics
are held every fourth year in different countries.
             The ancient Greeks had no winter sports. Only in 1924 the first
Winter Olympic Games were held in France. Now they are being held regularly. Now, there are Summer and Winter Olympic
Games. Summer and Winter Games are held separately.
              Russia joined the Olympic
movement in 1952. In 1980, Moscow hosted the twenty-second Summer Olympic
Games. In 2014, Sochi hosted the twenty-second Winter Olympic
Games.
              The Olympic idea means friendship, fraternity, and
cooperation among the youth of the world. The Olympic Movement proves that real
peace can be achieved through sport.
У1 У2:  Our country hosted the Olympic Games in
Sochi in 2014.
WE watched  this
very important international sport event.
Медвежонок: The Olympic Games have a lot
of symbols.Do you know the symbols of the Olympic Games? (показ слайдов)
У3: 1. (Изображение олимпийских колец- символа Олимпийских игр)
The Olympic emblem is five interlinked rings: blue, yellow, black,
green and red.
У3: 2 (Изображение олимпийского флага - символа
Олимпийских игр).
The five Olympic rings are the symbol of the unity of five
continents. They are of five colours – red, yellow, blue, green and black – on
a white field of the Olympic Flag.They represent the five continents:
The
blue is Europe
The black is Africa
The red is America
The yellow is Asia
The green is Australia
This symbol was designed in 1912 and adopted in 1914.
У4:3.    Olympic Motto"Citius, Altius, Fortius“
.  It is in Latin. .What
do these words mean?  They
mean: faster, higher, stronger.  The Motto of  2014 Winter Olympic Games is
 “Hot. Cool. Yours”.
УЧ5:4. The mascots-талисман are  The
Polar Bear, the Hare and the Leopard.
УЧ6:5. Тhe
Olympic flame is one of the most important symbols of the Olympic Games. This flame is
lit in memory of Prometeus.
(Opening ceremony  -  The lightening of the Olympic fire
просмотреть
видео на английском языке с открытия церемонии Олимпийских игр на http://www.youtube.com/watch?v=H3Uq5amGfBg)
Медвежонок : Знаете ли вы пословицы о спорте?
The
best  of the   sport  is  to do the deed and to say  nothing.
Early to bed and early to rise make a man healthy and wealthy and
wise
Talent wins games, but teamwork and intelligence wins championship
Лучший спорт –совершать
поступки без лишних слов
Талант добывает победу в
игре, но чемпионство добывают команда и интеллект
Кто рано встаёт, тому Бог
подаёт.
Медвежонок: Why is sport so popular?
У1: People all over the world are fond of
sport. That’s why it’s one of the things which unites people. Every morning all
the year round people do their morning exercises. Television programmes about
sport are very popular.
У2: Sport helps people remain healthy. It
makes them disciplined in their daily activities. There are different kinds of
sport: summer and winter, indoor and outdoor.
У3: To have  a healthy mind you must have a
healthy body. Sport builds character. Sport makes you strong, fast, and
patient.
У4: Sport helps people to become good friends.
Sport is a good way to meet people from other countries.
У5: Every year a great number of competitions
are held in our country. Winners of national competitions take part in European
and World Championships. The sportsmen who take the first place get gold
medals. Those who take the second place get silver medals and who take the
third place get bronze medals.
У6: Sport teaches you to win and
to lose. It is a good chance to become a good sportsman.
Медвежонок: I want to know, is  sport popular
in your school?
У1 У2:  We have always paid great attention to
sport in our schools. We have a gym and  a sports ground,stadiums where local
competitions are usually held.
Pupils  from our
schools are fond of sport.  They like different kinds of sport activities.They
tell us  about themselves.
У3: Sport is fun for girls and boys,
It’s much better than toys.
You can sledge and ski and skate
And play snowballs with Kate.
You can swim and play football,
Hockey, tennis, and basketball.
You can jump and you can run,
You can have a lot of fun.
У1 лыжи  Hello, I am Paol. I like ski. I ski every
day. I ski  in the park with my friends. I want to be Champions.
У2 коньки Hello, I am Тim. I like skate and  figure skating. I  skate  every day. I  skate  in the
stadion  with my friends. I want to be Champions and to win the  Olympic Games.
У3 хоккей Hello, I am Kolya. I like Ice hockey . I  have a good  stick.. I  play  ice hockey in  with my friends every day. I want to be as W.Tretyak.
У4санки Hello, I am Kate. I like toboggan races. I like winter.   I  toboggan                             every
day with my brother. I want to be Champions.
1 Ведущий: (подготовить проекты)Welcome to the 2096 Olympic
Games! The Olympics have changed in the last fifty years. No doubt they will
change in the next hundred years, too. But how will they change? Let’s talk
about the future.  Will the Olympic traditions change? What would you like to
change in the Olympic traditions: the flag, the flame, the motto? Design your
own Olympic flag. What does it symbolize? Design your own emblem. Why do you
choose this one? What new sports will be in the Olympic  programme? Invent your
own new sport. Describe the basic rules. List any equipment or special clothes
needed. Design sport clothes for your country team.
У1 У2: Many pupile of our school  take part in
different  tournaments and sports соmpеtitions, Sports event, Sports programmes.
Our sportsmen also win a lot of gold, silver and bronze medals in
the Games.
2 Ведущий: Thank you, children for your work. It was
really interesting. I
hope you understand that sport is very important and useful. Please, love sport
and go in for it. Thank you very much. Good-bye!
(ВСЕ ПОЮТ
ПЕСНЮ « Мы чемпионы») (группа
«Квин»)

Список литературы:
1.Кузовлев В.П.,
Лапа Н.М., Перегудова Э.Ш., Костина И.П., Григорьева Л.Н., Черных О.В.,
Кузнецова Е.В.  Английский язык. Учебник для 9 класса общеобразовательных
учреждений. – М.: Просвещение, 2008.-207с.
2. http://2014.info/simvolika-olimpiady/simvol-talisman-sochi-2014/
3. http://liketotravel.ru/russia/sochi/olimpiada-v-sochi-2014/simvolyi-olimpiadyi-v-sochi-2014
4. http://en365.ru/olympic_games_sochi_2014.htm
5. http://sochianapa.ru/catalogue/sochi/c143/i303/

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английский язык

group: Дисциплины

title: Спорт.Олимпийские игры.