 But Powell didn't say just when a cut could come. Daria Albinger, ABC News. Selling returned products as new has become a growing issue for merchants and for Amazon. It's become a big headache. Bloomberg shares the story of a couple who produce a washable swimming diaper and how their business was tanked when someone returned an obviously used diaper to Amazon and the online retailer resold it as a new item. That's not supposed to happen, but apparently it does because of the sheer volume of returns that Amazon must navigate.