 with these teams of engineers to say, look, we need to get customers healthy, so let's be as transparent as we can with CrowdStrike. Let's be as transparent as we can with customers. Let's bring customers in and test stuff, but let's get this moving so we get that global IT ecosystem back online as quickly as possible. This has the highest level of attention from us. Johnson says since security software like this runs at what's known as the kernel level, the fix can at times be complex and time-consuming.