 I was conversing with a group of teenagers about getting along with their parents when one boy presented a tough scenario. What should I do about my mom, he asked. She's always yelling at me. Every day when I get home, I get a nonstop haranguing. Well, have you ever tried the soft reply, I asked. I explained, when someone's volume is up, the best way to bring it down is to answer softly, in complete control. Gently respond with something like, okay, mom, I'll take care of that.