 but how much money have they lost? It's unfortunate that it's this long of a time period. So I would write all this up, and you will have contacts at Airbnb. You just have to find them. And I would try to find who's ever in charge of super hosts, and I would try to find that person on LinkedIn.com, send them a direct message, and just say, listen, I have an incident. Who can I forward it to? And one of the things that I have found over the years when I'm trying to resolve issues like this