 All right, so as you made these changes, let's talk about staffing a second, because you obviously have to have been doing staffing your whole life. How do you decide how to hire a person or not hire a person? I mean, that's an open-ended, unbelievably impossible to answer question, but do you have some big guidelines you throw at people? So when I started right out of college, I started as an on-site manager. I was going to do that until