 It was incredible. Did you know that there are factories right there too? Yes, they custom cut and build everything. Much better than ordering pre-made from a warehouse in another state and hoping for the best. That's what my husband loves. He said having an on-site factory was a game changer. Every job has real-time shop support. The factory also means it's not a kit. It's designed for your space. Now I understand what truly custom means. I can't wait for my closet factory appointment.