 Hi, Megan. I took your advice and went to Closet Factory's showroom. It was incredible. Did you know that their factory's right there, too? Yes, they custom cut and build everything. Much better than ordering pre-made from a warehouse in another state and hoping for the best. That's what my husband loves. He said having an on-site factory was a game changer. Every job has real-time shop support. The factory also means it's not a kit. It's designed for your space. Now I understand what truly custom means. I can't wait for my Closet Factory appointment.