 I think the better repair shops have procedures in place. I think when you guys think about, hey, I'm looking for a mechanic, what am I looking for? I think you're looking for somebody that's regimented but hospitable. Somebody that will accommodate you, but somebody that there's a reason and a method to their plan. I think that shows organization. I think that it's important to note that repair shops are trying to deal with multiple problems on any given day at multiple levels.