 also argues that having the horses in close proximity to cars downtown could lead to a collision, and they point to accidents in Highland Park, McKinney, and Dallas over the past 10 years as examples. Steven Pickering, TSN News. Okay, Spencer, I've got one for you. All right, what is it? Okay. Customers who phone in to support call centers could soon have their voices changed to make them sound less angry or upset to call centers.