 People hug you and when are you gonna hug your contractor? When are you gonna hug a roofer? It's not because I'm a roofer. They look at me as a guy who's coming in and I'm just triaged in their life. And when you like people and you love people, they love you back. So you have to be really understanding that everybody has a completely different situation than the next and you don't know it and they're not always gonna tell you. So you have to go in with soft hands, big heart and kind of understand that they're in a situation